Luminous — Replacement not given

Address:

Meerut, Uttar Pradesh

I have purchased Luminous ceiling Fans Tez brand 2 Units on[protected] from Krishna Electronics Jail chungi, Meerut, Bill serial No.252. One fan is working properly but other unit was faulty. I called company's service person named Chanchal Mobile No.[protected] and he said something is wrong with the ball bearing and I have to take this fan to their dealer for replacement. I took it for replacement to their dealer Uphar Electricals located opposite nandan Cinema. They said that bill is not sufficient and they also need guarantee card I came back for guarantee card and I took it to the dealer's shop but they said that they will do in the evening and I have to leave the fan and come back again. I went back another day as I was busy but then they refused to process replacement. They said that they can process replacement only if motor fails so I have to continue using this fan with noise and come back when it's motor fails. I said it's not possible because it is making so much noise. They were very rude and they said that go to the shop from where you have purchased this fan. I contacted many people at luminous but nobody was able to provide me any resolution. They keep giving me other person's number to contact. I am very upset as I have been so much harassed by the company and it's dealer, I have paid 2500 rs for 2 units of ceiling fans and wasted almost 500 rs on petrol and phone calls but no solution has been given yet. Before taking any legal action I thought that I should use this platform as a last option to get my problem resolved.My contact number is [protected] and my name is vivek shukla.