[Resolved]  Mahanagar Gas — Incorrect Billing

Address:

Mumbai Suburban, Maharashtra

In August 2010, I recv. a bill from MGL with charge of Rs. 50/- as compensation for shortfall. I was also surprised that the Meter reading was shown zero.
I called up to support service where I was informed that since their person had visited my house thrice but door was locked hence they have taken average consumption and it shows zero reading. (In MGL the mathematics seems little poor where Avg meter consumption is Zero. Does any body got an answer Zero in any average method). I was not ready to accept the argument that person had come thrice, so demanded the dates when he has visited, and they had no answer when the visit was made (They how come three visit is calculated)
Further, they infomed that as there is no reading a charge of Rs. 50/- as compensation for shortfall is billed as per co. policy.
Dear Friends, can you understand the methodology adopted by co. to charge custmer Rs. 50/- randomly. Since amount is not big, generally customer shall pay this PENALTY.
Now, just understand how a big name multinational co. is playing smartly to pick pocketing by small amount charges which generally customer shall not pay attention to.