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[Resolved]  Mahanagar Gas Ltd — Delay in replacement of Tiles

Hi ,

This is Rakesh Pai a resident of Neelamaya CHS, Plot No 35, Koparkhairane SEC - 1.
This is to bring to your notice that the Mahanagar Gas Ltd. had introduced gas pipeline for our society on November 2009. However the work started only on 28th December 2009 and they removed the tiles of the private garden area of our society.
As per the discussion the corporation had promised to replace the tiles that would be tampered free of cost.
After a few days they came and took away the waste materials left after the digging and said that the rest would be taken in the next round since the truck was loaded.
Also they refused to replace the tiles and said we would have to pay extra if the same tiles were to be installed. Also the waste mud and garbage was not collected.
They said that if we purchase new tiles they would fit it for free else it would be chargable. So we said as soon as we get the tiles we would intimate them.
The supervisor for the area Mr. Babu was contacted for the removal of the waste placed in the premises of the Row Houses but still after multiple calls he said that
it would be done the same day and even after 15 days now nobody has turned up.

This is a big shame that a very well knowned organisation as Mahanagar Gas has such a staff who harrass people by giving false information and instead of clearing of the stuff just say that we would do it soon. It has been so difficult for us since our private garden area is filled with all the old tiles and mud for 15 days unattended.

The agency named Transwind and the contact person Mr. Arun Ganoo has also seen the situation and yet nobody has helped.

This is a kind request to you to please let this be done as the earliest as it it causing a lot of hinderances and problem as small children are there in the society who might fall and get injured due to all this mess.
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  10 CommentsShareTweet

Comments

mahanagar gas ltd — WRONG METER READING

I HAVE LODGED COMPLAINT 4 DAYS BACK ON MAHANAGAR GAS LTD ON THEIR SITE FOR WRONG METER READING AND WRONG BILLING. I HAVE NOT GOT ANY RESPONSE FROM THEM AS OF NOW. KINDLY ASSIST ME TO GET RESPONSE FROM AS EARLY AS POSSIBLE

tiles — nil

i would like to renewal my passport, it is goin to expiry on 15.10.2008, file no a10087198, pass port no a6253413

mahanagar gas ltd — Cheque Deposited... No connection

We paid money (final Rs 2500) for installing the gas line and the cheque was deposited 2 months ago. The representative from MGL was supposed to come and start the gas line in the evening after taking the cheque. Everyone in the building have their gas lines functional. When we call to the Help line regarding this, we are told someone will come tomorrow and start. We've been pushed aside a lot.

They are very prompt in depositing and collecting the money for installation but dont show the promptness in getting the work done. This company clearly need to get their act together. My mother keeps calling and they tell to her to call some other no and the other no we call tell her to call the HELPLINE 1917 no. No one seems to take care or pay any attention to this matter. If they dont want to install, they should pay us back Rs 5000.

All queries by phone or e mail are simply ignored by MGL and there is no response from their side.

Thank You,
Regards,
Pritesh Shah (Sion)
i want to pay bill but i will not get any biil from day first crn no.333130
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tiles — Delay in Payments

Dr, Raj is a total cheat, she delayed the payment of her clients.
This is just to inform the customers who are willing to buy a flat there.
Be ware of such a cheater...
Although I hv not received bill for current month however I received email from EBILL wherein the total bill amt payable from me is showing Rs.848/- My monthly consumption is around Rs.75 to Rs.100/- It seems there is a mistake in meter reading. please clarify

mahanagar gas ltd — no connection after 4 months of application with deposit

I had applied for new mahangar gas connection in the month of MAY 2009, after 3 months of follow up they ask me to pay the initial deposit and application charges( Rs 6000), the amount was paid in august 2009.
I am still following up for the connection, all you recieve is just assurance that it will happen.
I am following up with call center for new gas connection since 26-nov-2009 complain. no. is 251021 but no has visit our place. it is too mutch delaying in process can give proper guide line for do it asap

or give some contact no where we can asscalate this matter.
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tiles — unnecessarily putting tiles for the lanes

Sir,
I am a resident of Matunga labour camp muncipal chawl,Matunga(East),Mumbai-400019.Some people are putting tiles for our lanes which actually we don't need.They didn't take our permission for putting the tiles and are saying that it is the work of BMC .The lanes were good unnecessarily and forcibly they are constructing the lanes.Due to this our house is going down and the road is coming up.They are packing all the gutters also due to which we will have problem in the future for water to drain off.This is a work of a political party for the upcoming election.The people are telling us forcibly to put the tiles otherwise their bill will not be passed.They are showing dadagiri in putting the tiles so that they can get the money and commission.
Kindly take the appropriate action against them.
Thanks and Regards,
Your citizen.

mahanagar gas ltd — Very rude, impolite and non irresponsible behaviour from the team

Hi,

I have applied for gas pipeline connection for my residence in the month of July by paying the entire registration amount of 6000 in July itself. I stay in Andheri East in a 1BHK apartment. After this there was no update on the same front for the last 4 months. Then pipeline work started in the month of October end. I have waiting and requesting the team who has come for installation to get it done at my apartment as I had plans to travel for next 20 days. I did not get any response form the team and no commitment was given. I stay alone in the apartment and hence the installation requires my personal presence. Because of me working for 6 days in a week, i am not able to get time to get this done. I have taken special leaves for this work but the team has been very rude and showed no interest in completing the work. I also have personally stood witht hem for hours waiting to get their response. The team behaviour is very dissappointing and they have used abusive words in front of ladies and family. The supervisor name is Mr Anil and his incharge is Mr Pathan. The work is happeing at Raj Paradise Apartment in Andheri East and the gas has been registered on the mobile number of [protected] in the name of Ankur Mohindra. Kindly help me resolve this issue and strict action should be taken against such irresponsible people who are spoiling the name of Government's Agency.

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    Customer satisfaction rating
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    Mahanagar Gas  Phone
    +91 22 2401 2400
    Mahanagar Gas  Address
    G-33 Block, Bandra-Kurla Complex, Bandra (East), Mumbai, Maharashtra, India - 400051
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