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[Resolved]  Mahanagar Gas Ltd — Bills not received

Hello,

My CRN No:[protected]

From past 4 years, we have not been receiving regular bills, we gets bills like once in 6 months or so, I have been following with them regarding this issue, but still there is no resolution from their end.
To be honest their service is pathetic, suddenly one day they get up, check the meter reading on the system and just send the bill. The situation right now is so bad that they have send collection people at our house and they are threatening us for the payment,
the pending payment is about Rs 7000/- this was something uncalled for from their end when the matter is still not sorted, we are their clients, we always pay the bills on time, this has been a mishap from their end, every time I sent a complaint letter, all we get is we understand and we solicit your cooperation towards mutually enriching experience, up til now also, we do not get any bills on time. Now, they are asking us to clear the total amount in 1 go, that is not possible, we asked them that we shall the payments within 3 months in 3 installments, but they are threatening us to disconnect the connection, we just don't know what to do, ro where search for help.

Thanks & Regards
G.T Chawla
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Aug 14, 2020
Complaint marked as Resolved 
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    Mahanagar Gas
    Customer Care Service
    Customer satisfaction rating
    18%
    Complaints
    524
    Pending
    0
    Resolved
    92
    Mahanagar Gas  Phone
    +91 22 2401 2400
    Mahanagar Gas  Address
    G-33 Block, Bandra-Kurla Complex, Bandra (East), Mumbai, Maharashtra, India - 400051
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