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[Resolved]  Maharashtra State Electricity Distribution Co. Ltd — MSEB customer harassment

Dear Sir,


Respected Sir/Madam,

I (Mr. Nitin Singh) residing at Fat no.9 Rhea Apartment, Aundh road Pune – 4110020.

Will like to bring my case to your notice -

Day 1 - On date …….. few MSEB official came to my said address and stopped the power supply and came to flat where my mother (approx age 55 to 60 years) was all alone at home, as at that point of time I was working in Mumbai. She was been told to sign a particular paper which was in Marathi, my mother being illiterate didn’t know what had to be done. She was been threatened by your official that if she didn’t sign he would be put behind the bars. So she signed the paper and they did not give the copy of the same to her and left. That entire night there was no power supply at my residence. My mother is BP patient and she was completely shocked with this incident. She called me and tried to narrate me the incident.

Day 2- I asked for help from one of friend and asked him to check with the MSEB office about the incident. As to restore power at home was my first priority. I could make it to Pune the same day due to my responsibilities at office. My friend was informed by the Engineer (Mr. Patil) that it’s a theft case and to restore power we will have to pay cash Rs. 54000/- and install new meter. If needed we can file our grievances in consumer court within 2 years to get the money back. Without money please do not talk to us.
I informed my friend and cousin of mine to make the Demand Draft amount to 48000/- per instruction of the engineer. DD was made and deposited at the office.

The following weekend (Date………..) I came to Pune and visited the engineer who informed me that our MSEB official were on routine checks and they found my meter is tampered and that it is theft case and as per your rules and i have done a theft of around 48000/- hence unless and until the entire amount is not paid and power would not be restored. He said you can go to any court and file your case. I was in process to file my came for refund.

They say that i have been stealing the electricity and using it , I FAIL TO UNDERSTAND THAT IF THIS WAS THE ISSUE THEN WHY DIDNT THEY REAKLISE THIS BEFORE AS THEY COME EVERY MONTH TO TAKE READING FOR METER, AL OF A SUDDEN THEY REALISE AND TEHY HARRASE THE CUSTOMER, I AM NOT A SELF EMPLOYEED PEROSON , YOU CAN ASK MY SOICTY PEOPLE THAT THIS IS A STRICKLY RESIDENTIAL AREA AND HENCW WHY WILL I MISSUSE AND THIS CARELESSNESS ON THE PART F MSEB AND THEY JUST HARASSE POOR CUSTOMER.

PLEASE ACTION THIS MY CONATCT NUMBER [protected]
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  1 CommentShareTweet

Comments

My Family has been a victim of this yesterday by MSEB - Pune.
And I am not sure how to handle this? They are asking us to pay a bill of 70000 INR.
This is so unethical. MSEB or any govt. authorities just impose things on citizens. Concerned official asked for a BRIBE of Rs 20000 on the spot, when we denied to pay him, he simply made an official Panchnama of 70000 and said its because your meter was tampered & you have to pay it right now to restore the power.
If there is someone who can help me with this. Please respond.

-Pooja

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    Mahadiscom / MSEB / MSEDCL
    Customer Care Service
    Customer satisfaction rating
    15%
    Complaints
    3219
    Pending
    0
    Resolved
    481
    Mahadiscom / MSEB / MSEDCL Phone
    +91 22 2261 9100
    +91 22 2261 9300
    Mahadiscom / MSEB / MSEDCL Address
    Hongkong Bank Building, M.G. Road, Fort, Mumbai, Maharashtra, India - 400001
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