[Resolved] Mahindra And Mahindra Car Xylo — No spares or repair service

sujaykewal

from Chennai, Tamil Nadu

Address:

Mumbai City, Maharashtra

Dear Sir,

I have a total of 7 cars from Mahindra and Mahindra. I had purchased a Car Mahindra XYLO in the year 2009. The car has been giving several problems. I spent thousands of rupees on service and parts in last one year. I have all the records for the same.

Now the problem is that I gave the car for servicing on 11th July 2010 at Sewree Service Workshop, Signal Hill Avenue, Via Reay Road, Near Raj Oil Mills, Sewree Mumbai, India. Tel:[protected] / 23713833. The name of the contact person is Mr. Mithun [protected]. This representative gave us a Repair Order number RO11B000721. The estimated repair period was for 2 days and the car was to be delivered back on 13th July 2010 as per the repair order.

Today it is 21st July 2010, it has been more than 11 days. The car has not been touched for repairs. It remains in the workshop as delivered by the towing vehicle. The problem indicated was the failure of the starter. For the last 9 days the representative is saying that they cannot find a starter. My company has suffered losses to the tune of 27,000 Rs for hire of private car as replacement. One manager from our company has been visiting their workshop everyday for follow up for the last 11 days. He has spent a total of 11,000 Rs in doing so. The company has suffered a lost to the tune of 38,000 Rs and till date and we don’t know when the car will be returned back to us.

Also the name of the General Manager is Sailesh. No body is willing to give me the number for the General Manager as he has refused his entire staff to do so. The representative is saying that you should go to the consumer forum and only then any help will be granted. We tried to contact Mahindra and Mahindra. The number provided for customer services was for Mrs. Sultana Shaikh [protected]. Her office address is Mahindra Towers, 5th Floor SBU, G.M Bhosale Marg, Worli, Mumbai- 400017 Maharashtra, India but there is no response from her as well.

Thus my request to please guide us how to resolve this issue.

Name : Sujay Kewalramani
Number: [protected]/[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

mahindra_admin

from Mumbai, Maharashtra

Dear Sujay,

We are very sorry to hear about your experience. I've forwarded your concern to our customer care department. For a prompt response to any complaints, queries or feedback in the future you can always call us at the Xyloline –[protected]. We also offer 24x7 on-road assistance for the Xylo on[protected]*

Email us at [protected]@mahindra.com or write to us at our mailing address:

Mahindra & Mahindra Ltd.,
Automotive Sector,
Road No. 13, Worli,
Mumbai : 400 018.

Thanks,
Mahindra Xylo Team

*Toll Free number is accessible from MTNL, Garuda and BSNL phone.

bhawesh

from Mumbai, Maharashtra

Mahindra Xylo Team

For what contact xyloteam ?

just ask your xyloteam how many days they need to close a single problem ?

or ask your dealer B.Mangatram & co. (Gandhidham) how many days they need to solution in xylo

i am having also xylo and get problem in engine withn 4 days from purchase and solution ? ans: is after one and half month ? many a time contact your xyloteam but same answer evertime you know what that ? thats only we are sorry to hear about your experiance you can only say this dot belive in solution ok

my vehicle number is GJ12 AK 269
and contac number [protected]

you just ask your dealer B.Managatram & co. and your entire service team at ahmedabad and also ask at mumbai sultana saikh how many day taken for solution in my vehicle which purchased only from last two month ago