Mahindra Bolero — poor service

Address:

Kottayam, Kerala

To whom so ever it is concerned

Sir

I have taken your bolero vehicle on december 2010 and became your unvalued customer.Why I am writing this feedback to you is because I don't have maney I am not able to change my vehicle.I don't think you are monitoring the service of of your sales and service partner M/s.TVS Motors.Because I when have enquired the service quality of M/s.TVS no mahindra customers would give a positive reply.Everybody started with telling bad words.
Now I will tell my problem.I have purchased your vehicle on 2010 december and from the begining PDI test I am unhappy with the service.Right from the very first service I am complaining about the gear tight issue and the reply from the service center was it will go smooth after some time.Even after one and half year it was the same.I was servicing the vehicle in Kottayam TVS.The approch of all the staff's in Kottayam TVS is just like when we go to a Government Office.Even after a brake complaint occurs they will rectify the complaint only after booking or registering.After that only they will take the vehicle inside the gate.My gear tight issue when I take the vehicle to New Abhilash service center Thodupuzha,Idukki they found out that it was the problem in gear box and clutch.They have replaced the parts and I had to pay Rs.9500/-.If the Kottayam TvS found the issue within one year I would have get it repaired freely.I have given complaint regarding this issue 10 days back and the customer service manager from Kottyam TVS called me.She told me that she will discus this matter with workshop manager.After two days she called me back and replied that he said nothing can be done.Only thing they can do is they can give discounts on next services.
Again on what guarantee I will go to Kottayam TVS.They accept that it is the bad service from them thats why they are offering service discounts.
I will now start campagning that mahindra vehicle is good but poor service.If somebody needs good service not to buy mahindra vehicles.

worst service that I had ever came across.