[Resolved]  Mahindra Duro — DEFECTIVE VEHICLE

Address:

East Godavari, Andhra Pradesh

My colleague bought Mahindra DURO just six months ago with fond feeling that she would enjoy the pleasant family ride. Contrary to her hope, M/S Varsha Motors Rajahmundry delivered a defective and condemned piece. More than 20 times the vehicle was broken down and the Dealer is callous in helping my friend. She lodged complaint to the company, but no response. I produce here the request letter sent by my friend for public reading and request the company to replace the vehicle immediately to help my friend.

Anandi Raman, Rajahmundry
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From Date: February 23, 2012
Mrs.T.Satya Vani,
w/o T.V.S.S.R.Murthy,
D.NO.64-10-7, GF-1, ‘Star House’
S.R.K.Nagar, Rajahmundry-533105 (A.P.)


TO
The Authorised Officer,
Mahindra Two Wheeler Customer Care,
Mahindra Two Wheelers Limited.,
D-1 Block, Plot No. 18/2 (Part) M.I.D.C.,
Chinchwad, Pune-411019


Dear Sir,
Sub: Malfunctioning of DURO Vehicle, Impolite response from the Dealer, Inefficient after
Sale service by the Authorised Workshop (M/S Varsha Motors, Rajahmundry)
Ref: Mahindra DURO Chasis No.MCDNDIBIVBIE 06795; Engine No. PFEBE 451380
Key No.1513, Purchased on 24/6/2011 from M/S Varsha Motors, Rajahmundry
Req: Replacement of faulty vehicle…. 20 times break down in 180 days
************
Namaskar. I am an employee in private sector and have been using two wheeler vehicles since ten years. I had pleasant driving experience with two other brand vehicles till I chose to go in for my third choice i.e. prestigious and beautiful ‘DURO’ that was released into market by your esteemed company.
So, I purchased DURO (black) from M/S Varsha Motors, Rajahmundry on 24th June 2011. I enclosed the relevant receipt for verification.
Sir, my troubles started from 30th June 2011, when my brand new DURO did not start. So, I informed M/S Varsha Motors and requested to send a mechanic. However, the kind show room Manager asked me to manage to get the vehicle to their work shop. So, I took the vehicle on an auto to the Show Room / Work Shop. The kind Work Shop Mechanic replaced some part and started the vehicle within an hour. I gladly rode my DURO out of work shop.
Again on 14th and 25th July, 4th, 17th and 30th August, 9th, 19th and 23rd September, 14th and 26th October, 10th and 28th November, 12th and 26th December 2011, 3rd, 21st and 31st January 2012, 11th and 21st February 2012, one problem or the other bothered me so much so that I took initiative to meet the dealer (M/S Varsha Motors, Rajahmundry) once again and informed him that within first SIX MONTHS after I purchased the vehicle, 20 times I faced problems and some how his Show Room / Work Shop personnel never bothered to pick the vehicle from the place it broke down and I only managed to take the vehicle to Show Room/ Work Shop duly incurring huge expense.
I also explained to him that I never faced any vehicle break downs in last ten years and my usual running per month is 500 km (home to office and back). The latest reading on odometer is 4592 km. So, my monthly average running is 765 kms. And I am very careful in driving vehicles. There is no single visible scratch on the vehicle.
I requested the dealer to solve my problem as I can not afford huge cost on transporting DURO to work shop twice/thrice every month. More over my office time as well as personal time is wasted in addition to anxious moments I pass through when vehicle breaks down in odd places.
The kind dealer asked me to get him Rs.28,000/- so that he would give me new vehicle duly accepting the just six months old scrathless DURO for Rs.25,000/-.
I paid Rs.49,600/- to bring my DURO on to road just 180 days ago and for no fault of mine I have been facing utter discomfort and problems.
So, I requested the dealer once again (number of times earlier) to make the vehicle trouble free and fit to be driven by a lady. For that the respected dealer informed me that one out of some thousands of vehicles may be faulty like that of my DURO and he can not help except repairing as many times.
The kind Dealer also informed me (like a concealed threat) that no use in complaining against his Agency or Company and asked me to either shell down Rs.28,000/- to get new vehicle or be happy with weekly repairs.
I also contacted Customer Service Executives on toll free number. I was assured of best attention and after sale service every time. But in reality, sir, I am so much disgusted about the whole thing. Every time (almost twenty times) vehicle is made to start and the only blessing is that they have not charged and they don’t even bother to make an entry in the service register.
I feel I am justified in requesting you to replace my vehicle or make it fit fool proof considering 20 times repairs and replacements in first 180 days. I think no other vehicle anywhere breaks down 20 times in first 180 days after purchase. If one out of thousands of vehicles is faulty, as our respected dealer pointed out to me, I think such vehicle must be replaced.
So, sir, I request you to come to my rescue.
Thanking you,
With regards,

Smt.T.Satya Vani
Contact Cell No.[protected]