[Resolved]  Mahindra Holidays & Resorts India Limited — Fraud / Misleading - Cancellation of Membership & Refund Required

Address:Thane, Maharashtra

Hi,

My name is Ashwin Panchal and my membership no. is: 2436864 & have been cheated by Mahindra Club Holidays

Considering the marriage was nearing & plan for honeymoon were blossoming , Club Mahindra came into picture and representative Tauheen Alam who visited our residence for detailed explanation was so prospering & promising to my situation .

I had planned my wedding at the end of November month & was clearly advised by the executive that Honeymoon can be planned easily with club holidays (national & international) & was given no choice to rethink on the plans available as executive forced to make immediate payment for booking the International Holiday offer (inclusive ), as he claimed it was last corporate package deal made available on a special request.

The executive had mentioned that we will be able to plan an international or national holiday after the first three EMI’s.
It was really misleading when we got to know that we can only avail the complimentary holidays after the three EMI’s & to avail the 7 days Holidays we have to wait until 01/05/2013.

Despite of all the follow up call’s or messages sent to him , He has never turned back with a positive response.

Also, he never advised us How can we stop the payable EMI , if found unsuitable.

I had clearly informed him that since we are financially managing the wedding and the reception, I might also want to cancel the membership if not suitable after a couple of months. Tauheed had then informed that we can transfer the membership or even sell the membership to another person who need the package that we are in.

We would just need to call him on his personal number / company provided contact number or customer care hotline number.

Somehow after the successful contact made to customer care on 3rd Dec, Tele caller took the complaint against the excecutive & requested for cancellation of whole deal which was never notified to higher authority as we didn’t receive any call back and remained pending.

But again an EMI – 5101/- has been deducted which has lead to financial stress and unwanted arguments in the family.

Successful conversation was striked with customer care again on 12th Dec & Rep - Visalakshi promised that pending complaint for cancellation of membership with refund will be escalated & also EMI Cash back will be processed within 48 working hours (2 Working days), also offered call back within the mentioned timeline 48 hrs confirming the status of complaint.

I have additionally borne cost for Honeymoon as club Mahindra was of no help to me & there were zero options available.

Money spent is just a waste & would no longer want to take the burden of any EMI’s.

I would kindly request you to look into the matter and assist with cancellation & refund of charges paid as no service has been utilized till date.
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Aug 13, 2020
Complaint marked as Resolved 
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dear sir

i have just discussed and at neight i have given payment by dibit card and i found it has 8 % flate rat of interest and foc cost every year with increasing and unable to sute time limit of there as thay have not discuss at the time of expalining all by represantative and immideate at the same date and withine 45 min i have said stop all and cansel all
i have paid amount only 70 % and i keep pending othere now thay say me give us full amount then we do canselation processs
why we not get our amount back ?
thay say also we have not done process so you get back and siniour mktg say unable to do so
wt to do ?
this is club manidra ( mahindra holidays and resorts india ltd
since 1998 working in inida
lots of complain and say wait for one month how one can belive it ?
let me help how deal such and way of it which i had inform withine one hour at 9.35 pm card scrach and 10.20 i have said stop all process and caselation of all i have give document only for markething people for there porcess and thay have work thay can use it?
as on date after 6 days thay want to do processs who can help me in india
is it middlle class have shut there mouth and west there time and money of alternate way to go
i want reply form goverment and company both
i want my money back
Hi Ashwin,

We are sorry for the inconvenience. We will surely look into your issue and resolve it as soon as possible. We have received your membership details, our concerned representative will be getting in touch with you soon.

We want to assure you that we are committed to solving your problem and resolve it to your satisfaction.


Warm Regards,
Club Mahindra Team
I did receive call on Thursday from complaint resolution team and have been clearly advised that there wont be refund given.
I have explained my bit of the story that first call of validation was never accepted neither it was declined but tone then was very inquisitive and recording can be checked

Letter was kept ignored as it was quite frustrating that sales rep was not responding to the process of cancellation or refund

Later after 1st & 2nd EMI went, I have called customer care to lodge the complaint but there was no followup and due to wedding planned in November, i couldn't followup personally as there lot of other financial constraints and problems around which need to be fixed.

I was emotional & mentally not prepared to followup, still multiple call / emails have been sent and there has been no strong reply or followup made by the customer care team which clearly indicates that club has decided its story to play and wont even consider the practicality and wont step back if i have to file any further case or run proceedings as even the threat to my own life (suicide) has been ignored by the customer care team.

No body is considering the case.

"CAN SOMEONE LOOK INTO THE MATTER ON PRIORITY AS COMPANY WOULD BE RESPONSIBLE FOR ANY ACTION I TAKE DUE TO NEGLIGENCE OF THE CASE & MENTAL PRESSURE THAT HAS BEEN PUT ON MY MIND, ALSO WOULD HAVE TO TAKE CARE OF ALL PENDING CHARGES AGAINST ME FROM OTHER COMPANY IF I AM INDIRECTLY FORCED TO TAKE SUCH STUPID ACTION."

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    Thane
    Maharashtra
    India
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