[Resolved] Make My Trip — ticket cancellation amount not refunded

[Resolved] Make My Trip — ticket cancellation amount not refunded

G gvr73 from Bengaluru, Karnataka

Ticket were booked in www.makemytrip.com on[protected] against booking ID: NF[protected], booked amount 13263/-. The ticket were cancelled on[protected], cancellation fee 2000/- refund amount Rs 11263/-. Makemy trip refunded only Rs 4813/- out of Rs11263/-. for remaining amount, they said refund was done on same date and need to be checked in bank. I called make my trip more than 5 times but everytime makemytrip customer care executive gives same reply " your problem is important to us and it will be settled in next 72 hrs. Every 72 hours has counted me to more than one month, when asked to put to some senior, they started rotating amoung themselves. After 5 calls, I was asked to submit bank statement of 3 month, when submitted, I received email asking for bank details which was provided to them. After 3 to 4 days when asked about refund status, customercare executive started saying bank statement is not readable and ask them to give in soft copy 'pdf format file'. Makemy trip is a fraud company which I came to know only after facing it. On many website there are complaint against make my trip and their customer care executive hold you for more than 45 mins to 1 hour when enquiry with them. Was this information helpful? No (0) Yes (0)
May 15, 2017 Complaint marked as Resolved Verified Support Nov 25, 2009 MakeMyTrip India Customer Care's response Dear Mr. Dash, With reference to your post, we would like to apologise for the inconvenience you've faced in trying to contact MakeMyTrip. Kindly note, we have initiated the refund for your booking. The same will reflect in your account within 10 business days. At MakeMyTrip, we pride ourselves in customer service and product quality and we do hope that you give us another chance to assist you with your travel requirements in the future. Regards, Devika Khosla MakeMyTrip Care Verified Support Dec 10, 2009 MakeMyTrip India Customer Care's response Dear Mr. Zaman, With reference to your post and subsequent communication with MakeMyTrip, we will be refunding the amount due to you for your MakeMyTrip Booking ID FLT[protected] via a direct bank transfer. I would like to apologize for the inconvenience you faced in your interaction with us but do hope that you give us another opportunity to assist you in the future. Regards, Devika Khosla MakeMyTrip Care Verified Support Feb 08, 2010 MakeMyTrip India Customer Care's response Dear Abhishek Roy, With reference to your post, kindly note that a refund for your MakeMyTrip Booking ID RAL[protected] was processed on January 22, 2010. The Refund Reference Number (RRN) for this is [protected]. If the amount is not reflecting in your account, you will need to call your bank/card company and quote the RRN as the payment has been processed by MakeMyTrip. Regards, Devika Khosla MakeMyTrip Care Verified Support Feb 14, 2010 MakeMyTrip India Customer Care's response Dear Vishaal Vyas, With reference to your post above, kindly share your MakeMyTrip Booking ID to enable us to retrieve details of your booking. Regards, Devika Khosla MakeMyTrip Care Verified Support Feb 22, 2010 MakeMyTrip India Customer Care's response Reminder: Hello, With reference to your post, kindly share your MakeMyTrip Booking ID so we may retrieve the details of your booking. Regards, Devika Khosla
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Comments

SAMARJIT DASH

from Bhubaneshwar, Odisha

Make My Trip — Non refund of cancellation amount

Sir,
I have booked 4 tickets through makemytrip.com vide PNR No-FLT[protected]. Due to some reason I cancelled the tickets telephonically on 21 Oct 09 (within the time Frame). I was assured by the representative (MS Purnima) of the call centre that the money will be credited to my account within 10 working days.

On not getting the money back I contacted the call centre and learnt that the reservations were not cancelled due to the mistake of the representative of the call centre(Ref No- IN0911R0019914). However, i was again promised that the money (Rs 16,150.00) will be credited to my account. I have talked to many representatives in this regard viz.Mr Lalit & Ms Sneha on 05 Nov, Mr Rahul and Anmol on 6th Nov, Ms Sikha on 11 Nov and Mr Rohit and Jagjit on 22 Nov. Each time i call they promise me that the money will be back to me within 3-4 working days.

I request you kindly look into the matter and take necessary action against tem so that these agents don't harass customers like this in future.

Thanking you in anticipation.

Samarjit Dash

SHAMS-UZ-ZAMAN

from Mumbai, Maharashtra

Make My Trip — Non-refund of cancellation amount

I booked a ticket from Lucknow to Mumbai for 11/11/09 by Kingfisher Airlines through Makemytrip (Sale ID - FLT[protected]. The flight got cancelled & I gave a request for cancelletion of ticket. Instead of refund amount Rs 5692, I received a refund of Rs 240. I have contacted their customer care executive several times but everytime they ask me to wait for another 48 hrs.

Thomas Oommen

from Vapi, Gujarat

ticket cancellation — Ticket cancellation not accepted

October 20, 2009 I taken 4 railway reservation ticket unfortunately one person not coming in our group then I cancel to one ticket but computer not accepted this cancelation. This ticket is “Kota Jn. To Chengannur” this train upto eranakulam ticket clerk issued one ticket any other ticket (Zero amount ticket) not given. How do cancel one ticket. 3 time

i will tray to three time, this ticket cancelation

Abhishek Roy

Make My Trip — Amount not Refunded

Make My Trip Booking ID (RAL[protected])
I had made a railway ticket booking through Make My Trip portal, while the payment was deducted from my Account the actual ticket was not booked. I have still not got the refund of the above amount even after writing several mails earlier. Take necessary action and refund the amount without any further delay.

Vishaal Vyas

Make My Trip.com — ticket cancellation

I have following up for cancellation of my ticket since two weeks, but there is no response from make my trip.com, my flight is on 19th feb 2010, but untill today they are not responding to cancellation of ticket. it is high time such sites should be blacklisted and blocked to avoid fraud.

Ravi Pandey

from Gurgaon, Haryana

Make My Trip — Ticket cancellation

I have booked 2 tickets to and from Delhi Bhuvneshwar on 9 july 2010 through make my trip.Booking ID are FLT[protected]&FLT17195963.On same day I have Canceled these tickets online.Cancellation was confirmed and deduction ,refund and cancellation details were displayed on screen.Now these people are telling that no tickets were canceled and no refunds are allowed.This is nothing but day light robbery. Pl.help.

R.P.Pandey

Rachna1sharma

from Bengaluru, Karnataka

I completely agree ! I think they should be prosecuted for mis leading and bad customer service policies

veenengr

from Gurgaon, Haryana

Hi,
manoj from pune here,i booked one ticket from Pune to Indore on 10th may 2013(Travel date 11th may 2013) but because of some reasons i cancel my ticket on same day 10th may 2013 by calling customer care,that cc executive told me that within 7days amount will be reflected in my account but that didn't happened so i mail them all the details regarding that issue in reply of that mail they are asking my bank account details,then i replied why you are asking my bank details its better to check your system after that there is no reply from make my trip hand.

this is the reference id no which is given by make my trip peoples:Reference ID: [[protected]] Regarding Ticket Cancellation amount

Kindly help me in that issue.

Thanks & Regards
Manoj
[protected]

kumarkabli

from Srinagar, Jammu and Kashmir

Cancellation of flight SG501 PNR P5B22P

got message abt cancellation of flight SG501 on 27/12/2014 from delhi to bangalore but if checked in pnr status it is not cancelled. if it is cancelled pl book my ticket to any flight on 27/12/14.