[Resolved]  Makemyhobby.com, Make My Hobby — Dead Plants, Missing Fish

Plants — customer service

I don't have a complaint my experience at Kmart was pleasant the young lady in garden center was helpful and polite.

Please post Invoice number here, Im willing to take chance to purchase some plants there and when I contacted company with your complain and shown my hesitations, they ask me Invoice number of yours and told me that their competitors are making this false negative campaign.

Once you provide Invoice number I will place test order with them and post my results here. And by the way they are providing Live Arrival Guarantee of plants and agreed to replace all plants that are dead when arrived.

is there any other website to buy fresh water live fishes, [online in INDIA]
other than make my hobby

i received the fishes within 13 working days and that too in good condition

and i have took its pictures and posted at

http://www.aquariacentral.com/forums/showthread.php?t=200835&page=4

check it, make my hobby is the best online petshop

You are absolutely right !
The company is a total SHAM ... they take customers for a ride ... a very long one for me...
The huge array of products displayed by them is absolutely good for nothing ... made me wait for 20 days before even bothering to send me an email ... saying that the products were out of stock !!!
Man what a Joke !! ... Why write "in stock xxx units" when you dont have the same ...They again made me wait for 15 MORE days... I got totally fed up. I was Very Very lucky to have used Pay Pal for the payment ... The ppl at PayPal made sure I got a complete refund ... Very very harrowing experience and a very very narrow escape ... Try ur luck i[censored] have to ...

Makemyhobby.com, Make My Hobby
Cheaters !!! The store is full of rude customer service reps and total cheaters. Most items on display are not in stock and they ship DEAD plants and fish. Then they ask you to ship the same BUT UNOPENED plastic bags to them AT YOUR OWN COST !!! Further, NO REFUND ... just "Gift Certificates" for the amount spent ... so they can cheat you all over again.

Much better to order over phone from decent people in the trade like Aquazona Eports in New Delhi or the official Ehyme guy in Puna / Nagpur (Nopani ?). Even www.indiapetstore.com has a fantastic reputation. These owners of makemyhobby.com are just fly by night operators. Dont trust them.

Ya, you are right ... Aquazona Exports (Any hardware under the sun - all originals and at throwaway prices) : [protected] or Nopani : (Off Eheim in India) in pune : [protected] / [protected] and even online at http://indiapetstore.com are all good choices. Good reputation unlike makemyhobby

WOW ... lots of comments for 1 day !!!

Can someone help me regarding livestock from Chennai ?

I really waited for more than 15 working days, but received all the fishes live and they were well packed, i think they have improved their service recently .

few pics from their package

http://www.aquariacentral.com/forums/showthread.php?t=200835&page=4

few pics from their refund, which even have speed post tracking number on pics

http://img29.imageshack.us/gal.php?g=photo0299r.jpg


Am not spam guys
my make my hobby
login ID : [protected]@gmail.com
password : gigabyte

login in my id and just check what i have done there and how was the customer service .

i have order fishes which i received after 3 weeks but i was kept informed threw mail of the status of my order. i recieved my order no 4809 with out any hitch or complaint about the company.as the site mentioned above they dont have a varity of stock for a hobbist .price is not mentioned even if you join the site .
MMH you have my support to say that the company is true to its word.

Make my Hobby Hyderabad is a company which indulges in fraud. This is an unrealible company. No management, has customer cell never works. Make my hobby should be investigated by police in hyderabad and am making a criminal and civil complain against them in Jaipur. BE WARE I am also involving the bank where I made payments and am asking the court to freeze the account

I guess this was an eye opener for me. I would have purchased live plants from them but for the reviews here, I have decided against it. Looks like a fraud.

Yes, even I was planning to buy Arowana from MMH but after reading all this, I changed by mind. I will but not from MakeMyHobby.com

I wish I had seen these reviews before, but I have actually purchased some aquatic stuff from them earlier today through paypal as a gift to someone else. Since, my billing address of the card is not the same as that of the shipping address they are asking me for my recent credit card statement, which I am quite skeptical about sending across. So, can anyone help me answer my question as to weather or not I should send it to process my order. Since there is no way that I could cancel my order now, the least I wish for is to ensure the aquarium reaches in time for the occasion I intended to send!
Any response in this regard is deeply appreciated! Thanks!

Kavya, I think you should avoid giving your card details. Imagine paying for the aquarium and then not recieving it at all. If I were you, I would look at other options. good luck

I had ordered for live fishes with order no. 6520 and made fund transfer for Rs 936/- to their bank in Hyderabad and when I enquired from them, they informed me that only NEFT payment is accepted and who told me to make fund transfer. I told them that I don't have NEFT so was making fund transfer. I also informed them to check their account which they are not ready to do so. I sent them around 7 mails but not a single response from them. They don't have contact number or email I'd then why are they doing business. My first experience is my worst experience. Buyers beware.

sorry for posting so late... but when i was cheated i thought may be it was a mistake, but now when i have read abt 100 complaints about MMH... I am sure its a tradition for them, , , , , , MMH is a total fraud company... If anyone is even thinking of buying anything from them, then look around 100 times... if a company can make 2 sucssful deliveries out of 100.. it shouldbe even not be considered. and its been nearly a year later after the first post and every problem with the company still exist... i lost my cargo and money to this scam of a company... others, dont even come around this site...

My order no was 7083 and 7084 and heres a transcript of the chat log with the customer service rep

Nawed:
Question
regarding order no 7083 and 7084
livehelp:
Welcome to our real-time Live Help.
I do answer questions from multiple clients at a time,
so please be patient while I read over your inquiry and attend others too.
livehelp:
How can I help you?
Nawed:
I was supposed to get a refund for my order no 7083
livehelp:
pls wait let me check
Nawed:
ive been told for the past 3 days that it will tonight everytime...
Nawed:
also it still says the order status as pending even though ive made payments for both 7083 and 7084. when do you plan to ship these items?
livehelp:
ur work is going on... in half an hour it will be updated... accounts dept server was not connecting in night so we are doing in day time... lot of pending work... it is given on website that credit card payment will take 12 days to process... for faster payments use NEFT in future
Nawed:
Its paypal... and you have to reverse it via paypal... so im not buying this whole deal, please give me a better excuse... and what about the claims on your website stating, "WE SHIP AS SOON AS WE RECEIVE THE PAYMENT"
livehelp:
for us there is no difference between paypal and credit card because they dont forward card number to us... u can read "WE SHIP AS SOON AS WE RECEIVE THE PAYMENT" but u ignore to read this "(Not for Fishes/Animals/Birds Order)
Pay without sharing your financial information. *Paypal takes upto 12 days to clear payment due to card frauds. "...
Nawed:
but since you eliminated the fishes from the order... your point doesnt stay valid!!!
Nawed:
And if you dont prefer paypal, don't give that as an option to your buyers and treat them like distant cousins!!
livehelp:
ill do one thing... ill reverse full payment in place of partial because u obviously dont know how paypal operate and it does not provide any seller security in case transaction is fraud
Nawed:
wow... fine... can you do it immediately?
Nawed:
Im gonna make sure this chat log gets posted on forums so that other people know how RUDE your team is.
Nawed:
All I care for is that my cc was credited the amount by paypal for your products... and now that i am asking for what is rightfully mine... and im not being abusive...you making it sound like you guys are doing a favor on me?
Nawed:
refund for order no 7084 too please
Nawed:
Thank you... and I'll make sure your rude behavior is not faced by any other buyers...
Nawed:
https://www.consumercomplaints.in/complaints/makemyhobby-com-make-my-hobby-c2650...⇄
livehelp:
this is nice u do mistake and blame company for rude... just read lines u r not at all ready to understand what in trying to say
Nawed:
Read the amount of complaints!!!
Nawed:
217 days ago by Swati [send email]
Makemyhobby.com, Make My Hobby
Cheaters !!! The store is full of rude customer service reps and total cheaters. Most items on display are not in stock and they ship DEAD plants and fish. Then they ask you to ship the same BUT UNOPENED plastic bags to them AT YOUR OWN COST !!! Further, NO REFUND ... just "Gift Certificates" for the amount spent ... so they can cheat you all over again.
livehelp:
99% are fake... ask them for order number... see how many can provide
Nawed:
217 days ago by Vipul Tewari [send email]
You are absolutely right !
The company is a total SHAM ... they take customers for a ride ... a very long one for me...
The huge array of products displayed by them is absolutely good for nothing ... made me wait for 20 days before even bothering to send me an email ... saying that the products were out of stock !!!
Man what a Joke !! ... Why write "in stock xxx units" when you dont have the same ...They again made me wait for 15 MORE days... I got totally fed up. I was Very Very lucky to have used Pay Pal for the payment ... The ppl at PayPal made sure I got a complete refund ... Very very harrowing experience and a very very narrow escape ... Try ur luck i[censored] have to ...
Nawed:
well i have order no
livehelp:
yes u have given good point
livehelp:
just read the line what u given
Nawed:
and i will post this... cause you arrogant snobs... dont know what customer service is... you guys are RUDE to a paying customer
livehelp:
Why write "in stock xxx units" when you dont have the same ... this is fake because on our site u can not find number in stocks
livehelp:
look i have given u example in ur own lines
Nawed:
no you were being rude...period... I am the one who made the payments... so i have the right to be cautious... you cant treat me like a scammer as precaution... thats not how you do business


So basically they keep procrastinating and treating customers like they are doing a favor on us by selling us anything...

And the best part is they even blocked my ip address on their server while i was still on chat with the livehelp operator :)...

Heres a screenshot of the proof that the server has blocked my ip
http://img708.imageshack.us/img708/2904/mmhq.jpg


Heres a screenshot of me being able to access them via a proxy server
http://img193.imageshack.us/img193/7003/mmh1.jpg


I PLEAD TO EVERYONE TO AVOID SUCH SCAMMERS AND RUDE PEOPLE... YOU WOULD BE BETTER OFF GOING TO A LOCAL SELLER!