[Resolved] MakeMyTrip — Differential & Higher Priced Tickets | |
Hi, We had booked two roundtrip tickets on 6th november at MakeMyTrip for Delhi-Udaipur sector for 29th November with booking id Booking ID -FLT[protected]. The cost of the first ticket was[protected]+4614)/ while the second ticket was at[protected]+4869). When inquired as to why the tickets were differentially priced (for taxes as well!), the cutomer support told that the two tickets belong to Different Classes although they are both in the Economy Class!. I couldn't make any sense of it and got the second ticket cancelled which costed me Rs.2300. I also couldn't understand that how two websites for the same flight could charge different taxes for the same flight because later i checked on Travelocity that the same ticket was costing 4300 there (my big blunder ....please don't book on makemytrip!) with half the taxes that were charged at Makemytrip. I am attaching the same ticket here. Taxes on Travelocity are 2500 lesser than Makemytrip. Outbound Delhi (DEL) - Udaipur (UDR) JET AIRWAYS logo JET AIRWAYS 9W2207 Departs: Sun 29 Nov 09 05:45 Arrives: Sun 29 Nov 09 07:45 Economy - 1 stop - Total travel time: 02 hrs 00 mins Inbound Udaipur (UDR) - Delhi (DEL) JET AIRWAYS logo JET AIRWAYS 9W2013 Departs: Mon 30 Nov 09 07:40 Arrives: Mon 30 Nov 09 09:45 Economy - 1 stop - Total travel time: 02 hrs 05 mins Flight icon 1 × adult fare @ Rs 4,113 (inclusive of Rs 3,908 surcharges and fees) Rs 4,113 1 × Average Booking Fee per pax @ Rs -50 Rs -50 Change Flight | supplied as an e-ticket Flight price: Rs 4,063 Was this information helpful? | |
May 11, 2017 Complaint marked as Resolved Verified Support Nov 19, 2009 MakeMyTrip India Customer Care's response Dear Mr. Singh, With reference to your post, we regret any inconvenience caused to you. The second ticket that you booked was on a different category in Economy class. This is as per the category and class pricing structure decided by the airline. As we value our customers, MakeMyTrip is initiating a refund for the cancellation penalty that you incurred. A MakeMyTrip customer executive will be in touch with you over email/phone with details on the same. We look forward to assisting you again with all your future travel plans. Regards, Devika Khosla MakeMyTrip Care | |
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