[Resolved]  MakeMyTrip — Miscommunicating & Refusing to Refund

Makemytrip - Miscommunicating & refusing to Refund

Dear All,

I booked a ticket through Makemytrip.com (UN[protected] Chicago, IL to Mesa, AZ) and for some reason I had a problem travelling.
Before cancelling the ticket I repeatedly asked Vishal Sharma, the agent about the cancellation charges and he said charges are $ 80 and rest would be refunded back. I asked him at least twice and he repeated the same info. For past one week I am giving calls to know about the refund status and they are saying that this is a nonrefundable ticket and money cannot be credited back. My point is if this nonrefundable ticket then why they gave a wrong promise before cancelling the ticket. I wouldn't have cancelled the ticket if it was a nonrefundable ticket. I would have kept the ticket rather than cancelling as I might not change my plan and go ahead with the travel. Also the response from floor supervisor Riya was not proper as she deliberately kept the call on hold for a long time and with a blunt tone disagreed and disconnected the call. I have couple of more examples of their unacceptable behavior.

My call recordings are available with them but still they are not accepting their mistake. Please let me know how I can file a case against them as it is clearly a case of miscommunication from their end. I would like to file a legal case against them and ask them to present the call recording to make is clear mistake was from me or Makemytrip.

Please help!!!

Nithesh K Pinnamaneni.