Manas Hosting — False Accusations and No services

We have been cheated by Manas Hosting. They promised good services and no we are suffering for our trust on them. We have been raising tickets and then we have to keep following up on them. Also there is no proper technical team and they themselves are not aware of the issues. The support center departments keep directing complaints to each other and there is escalation body, the customer is like a ping pong ball who is being tossed for fun.

They are also not refunding our money and now they are falsely accusing us of spamming through domain when it is the IP that spams. Again the domain which they are accusing of spam was created by them only in the first place.

It is my humble request for guidance has to how i can resolve this issue and get a refund of my money.