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[Resolved]  Manhattan Credit Card + Standard Chartered Bank — reward points Redemption site does not work

15 times I tried to redeem my points of Manhattan Credit card on following site given by Standard Chartered bank :http://www.indiaplaza.in/manhattanplatinum/
but every time error occurs which says "sorry temporary problem with server" I tried different times. Then I spoke to customer care Mr. Venu who gave an email id " cart.[protected]@sc.com"to send screen shot of problem so that problem can be resolved. I have sent mails 2 times on 27th & 28th Maybut got no reply.Then again called to Cust. care that if any other alternative by which I can redeem my points and get the necessary thing- but no use- they say online is only 1 way and i feel acutally that is just show- customer take credit card by getting attracted with good rewards points gifts and they dont keep site workable so that no one can redeem. 1 of my colleague also facing same problem. otherwise all other banks have facility of getting points redeem on phone also then why STC cant do same- so its a fraud
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  5 CommentsShareTweet

Comments

We need snap of the product against Reward Points, so that we can go with that easier, Untill unless view the image of the product, it's too difficult to choose the product.
I too have the same problem with redeeming points. It's written that I must go the link http://www.indiaplaza.in/manhattanplatinum to redeem points. Apparently there is no such working URL available
Please go to this link:
https://ibanklite.standardchartered.com/nfs/orr/foa/contact_us_link.htm
Even I am facing the same issue. Images are not getting displayed on any browser. Without that we will not be able to judge the product and proceed.
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I am also facing the same prob...

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    +91 11 6601 4444
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