[Resolved]  Maruthi Suzuki Alto K10 — manufacturing defect causing tyre cut

Address:

Kapurthala, Punjab

I PURHASED MARUTHI K10 VXI ON 18th OCT 2010 FROM M/s SWANI MOTORS PVT LTD.,GT ROAD JALANDHAR WITH ALL MGA ACCESSORIES. WHEN T WENT FOR DARSHAN OF MATA CHINTAPURNI IN HIMACHAL PRADESH ON 22/10/2010 SUDDENLY MUSIC SYSTEM (MGA BRAND) STOPPED WORKING. THEN WHLE TAKING TURN ON HILLY ROAD THERE WAS SOME NOISE FROM REAR RIGHT SIDE. AFTER SOME TIME WHEN INSPECTED I FOUND REAR RIGHT SIDE TYRE WAS HAVING FOUR CUT MARKS & RUBBER WAS CHPPING OFF AND CARs BODY PART WAS PROJECTED BY 25mm IN COMPARISION TO LEFT SIDE. IT WAS VERY SERIOUS MATTER WHILE DRIVING ON HILLY AREA SO HIRED A TAXI FOR FURTHER JOURNEY OF FAMILY & CAME BACK ALONE DRIVING MY CAR.
WHEN I WENT TO M/S SWANI MOTORS ON 25/10/2010 AFTER HEARING MY ROBLEM THEIR SUPERVISOR ON "MAY I HELP U" COUNTER TOLD ME IT IS ONLY DUE TO PROJECTED METAL PART & HE CALLED HIS WORKER FROM DENTING SECTION AND ADVISED HIN TO HAMMER THE PROJECTED AREA TO MAKE LEVEL. THEN I INSISTED FOR JOB CARD THEY PREPARED THAT BUT THEY REFUSED TO ENTER MUSIC SYSTEM PROBLEM. WHEN I ARGUED THAT IT IS MGA BRAND & FITTED BY YOU ALSO THEY ALLOWED ME TO MAKE ENTRY ON JOB CARD FOR MUSIC SYSTEM NOT WOTKING.
IN WORK SHOP AFTER INSPECTION THEY WERE SURE THAT TYRE WAS CUT DUE TO PROJECTED PART SO THEY HEMMERED IT TO MAKE LEVEL. THEY DONT REPLACE MY TYRE. WHEN CONTACTED TO THERE SUPERIOR HE WAS ALSO SURE THAT IT WAS DUE TO CAR BODY GRAZING WITH TYRE SO HE AGAIN ADVISED HIS TECHICIAN TO BEND UPPER SIDE ALSO. THEN I DID NOT ALLOWED THEM TO ALTER WITH CAR BODY. MY DAMAGED TYRE WAS NOT REPLACED BUT THEY CHANGED THAT WITH MY CAR STEPNY.
ITS A VERY SERIOUS MATTER WHICH MAY CAUSE SERIOUS ACCIDENT DUE TO TYRE CUT. PLEASE INSPECT MY CAR & ENSURE ME SO THAT IN FUTURE IT IS NOT REPEATED AND REPLACE MY DAMAGED TYRE & TAKE NECESSARY PREVENTIVE ACTION AT YOUR END.