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[Resolved]  Maruthi Suzuki Alto K10 — manufacturing defect causing tyre cut

I PURHASED MARUTHI K10 VXI ON 18th OCT 2010 FROM M/s SWANI MOTORS PVT LTD.,GT ROAD JALANDHAR WITH ALL MGA ACCESSORIES. WHEN T WENT FOR DARSHAN OF MATA CHINTAPURNI IN HIMACHAL PRADESH ON 22/10/2010 SUDDENLY MUSIC SYSTEM (MGA BRAND) STOPPED WORKING. THEN WHLE TAKING TURN ON HILLY ROAD THERE WAS SOME NOISE FROM REAR RIGHT SIDE. AFTER SOME TIME WHEN INSPECTED I FOUND REAR RIGHT SIDE TYRE WAS HAVING FOUR CUT MARKS & RUBBER WAS CHPPING OFF AND CARs BODY PART WAS PROJECTED BY 25mm IN COMPARISION TO LEFT SIDE. IT WAS VERY SERIOUS MATTER WHILE DRIVING ON HILLY AREA SO HIRED A TAXI FOR FURTHER JOURNEY OF FAMILY & CAME BACK ALONE DRIVING MY CAR.
WHEN I WENT TO M/S SWANI MOTORS ON 25/10/2010 AFTER HEARING MY ROBLEM THEIR SUPERVISOR ON "MAY I HELP U" COUNTER TOLD ME IT IS ONLY DUE TO PROJECTED METAL PART & HE CALLED HIS WORKER FROM DENTING SECTION AND ADVISED HIN TO HAMMER THE PROJECTED AREA TO MAKE LEVEL. THEN I INSISTED FOR JOB CARD THEY PREPARED THAT BUT THEY REFUSED TO ENTER MUSIC SYSTEM PROBLEM. WHEN I ARGUED THAT IT IS MGA BRAND & FITTED BY YOU ALSO THEY ALLOWED ME TO MAKE ENTRY ON JOB CARD FOR MUSIC SYSTEM NOT WOTKING.
IN WORK SHOP AFTER INSPECTION THEY WERE SURE THAT TYRE WAS CUT DUE TO PROJECTED PART SO THEY HEMMERED IT TO MAKE LEVEL. THEY DONT REPLACE MY TYRE. WHEN CONTACTED TO THERE SUPERIOR HE WAS ALSO SURE THAT IT WAS DUE TO CAR BODY GRAZING WITH TYRE SO HE AGAIN ADVISED HIS TECHICIAN TO BEND UPPER SIDE ALSO. THEN I DID NOT ALLOWED THEM TO ALTER WITH CAR BODY. MY DAMAGED TYRE WAS NOT REPLACED BUT THEY CHANGED THAT WITH MY CAR STEPNY.
ITS A VERY SERIOUS MATTER WHICH MAY CAUSE SERIOUS ACCIDENT DUE TO TYRE CUT. PLEASE INSPECT MY CAR & ENSURE ME SO THAT IN FUTURE IT IS NOT REPEATED AND REPLACE MY DAMAGED TYRE & TAKE NECESSARY PREVENTIVE ACTION AT YOUR END.

manufacturing defect causing tyre cut
manufacturing defect causing tyre cut
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  2 CommentsShareTweet

Comments

Maruthi Suzuki Alto K10 — No proper service

Hi sir, with reference to d above stated problm, I RASOOL BAIG has purchased a ALTO K10 car no kA 04 MJ 4402 in May 2011 in ur Maruthi Suzuki car showroom, Pratham motors, Queens road, Bangalore.This is my 4th car in ur company & u vil hav all my details Sir. My issue with ur dealers is that its been only 5 mnths that i hav purchased my car & now that i had sent it for service within this short duration thy r tellin that there is problm in the engine,& full engine has burnt. hwz it possible tat its been only 5mnths from the date of purchase & iam facin all this problms.Now that i wnt some help frm the showroom so tat thy cld fix this issue for me thy are so neglegient that thy hav taken the problm vry lightly..I hav nvr evr faced this issue from ur company cars n service earlier.Iam vry disappointed with the issue and the carelessness taken to my car this time.Even the managers are least bothered to come & sort the issue this tis & thy dnt evn hav tym for the customers...Since iam the old customer this kind of attitude is vry heart breaking.Kindly Sir, I wld like u to take action as soon as possible & give my car in good running condition & ask the managers, staff to cooperate with me and solve this issue....

Regards,
A.Rasool Baig
Hello sir my name is Amritpal Singh Sekhon from Punjab . My problem is from my car Alto K10 . Problem is that the front tyres of my car are gone mean in very bad condition only in 13000 kms.Rear tyres are looking like new but front are very rood.

Now what can I do for that ? New?
My cont.no. is [protected]. Contact with me. Maruti care or sarvice center is not providing us good service but charged very much.so please contact with me.

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