Maruti 800 — Dissatisfied Services
Shshri ram gupta
> > Seeking your attention towards the customer뭩 satisfaction. I am your one of the customers owned a Maruti-800, Baleno and Alto.. They were purchased through one of your Authorised Dealers named Marketing Times Automobiles (Showroom) at 19, DLF Centre, Savitri Cinema Complex, GK-II, New Delhi-48. I have been taking Services from Marketing Times Automobiles (Workshop) at 18, Okhla Industrial Estate, New Delhi-20 since 2005 when I purchased Maruti-800. Since starting all the services were done at the same Workshop but now I have realized that it was my mistake to stick with one Service Station due to the reason as stated below.
> > Dissatisfaction of Service Quality and billing:- I would like to divert your attention to make me understand how the vehicle needs to be sent for the same reason again and again to the workshop and every time there was a new fault due to previous problem. For instance there was dust found in Radiator, therefore, they cured through Radiator Flushing and filled up new Coolent into. In the next due Service again
> > the same problem occurs and they did the same. But after next Radiator Flushing Heating problem started. When I approached them, they changed Engine Gas Kit and Radiator both. At the same time I enquired and asked whether due to change in Engine Gas Kit, there would be any affect in the level of Engine Oil, they simply answered 밡O? I was assured by the official( Mr. V.V. Mittal- GM-Marketing Times) for the same. The problem does not stop here and the next suffering and tiring incident came across, was the same suspicion 뱓he level of Engine Oil? it was down as per standard level. Being a customer, I did not have option but to approach them again and they cured by Top Up Engine Oil and told to see after Kms 1000 but they did not give any satisfactory answer for the reason as said it earlier.
> > The car had problem in Front AXEL, in spite of above incidents I went to the same Workshop and the Service Advisor, Mr. Sushil simply told to change AXEL and did not try to find out the reason. He estimated around Rs. 3000/- for the same. Since I though that there is no need to change AXEL, therefore, I approached another Authorised Dearler of Maruti (I would not quote the same as of now) and there I was estimated Rs. 850/- Only without changing AXEL because there was no need. In full Paid Service, for Self Starter Overhaul was done by Marketing Times and they charged Rs. 450/- alongwith Break Oil Change but extra charge Rs. 225- only for changing Break Oil
> > After these incidents I doubted on the capability and skill of the Engineers working in Marketing Times and extra charges during service which no where justify because they already charge Rs. 700/- every time as PAID SERVICE But I am failed to understand as to why they charged Rs. 220/- for changing break Oil but when I checked with another authorized Dealer of Maruti, there is 밡O?such charge (labour charge for changing Break Oil) levied by other Dealer. Recently they lost one Carpet Mat also during service and but they did not bother to inform for the same, when I asked then Mr. Daljit, DGM-Marketing times replied after 3 hours and said you carry on and once we find, we will give it back to you. Being a customer I did not expect such type of answer from a Maruti Dealer. Due to all above reasons and improper service, if Engine get break down, WHO WILL BEAR THE LOSS??
> > Since starting Paid Services, I have been billed not less than between Rs. 3000 to 3500/- without any complain in car. All the services were performed in due time but after only mileage around 63000, the above stated problems occurred like Engine level etc.. I have maintained all the job cards and bills given by Marketing Times with me.
> > Car History;
> > Reg. No DL3CAG3575
> > Owner- M/S DSN Financial Services
> > Cust ID- [protected]
> > Purchase Date- April, 2005
> > Mileage as on date-63774
> > I had always faith esteemed company like Maruti and therefore I never crossed check or enquire about the Quality and Charges in other Authorised Dealers of Maruti. As Maruti always says ?nbsp;LOW COST MAITENAINCE CAR MANUFATURER?but I never enjoyed it. Looking at Maruti, I still feel that you may understand above stated problems and definitely will look into the matter.
> > Looking forward to have one time SATISFACTORY ANSWER from the management at earliest.
> > Regrards,
> > Shri Ram Gupta
> > M/S DSN Financial service
> > [protected]
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