[Resolved]  Maruti Suzuki A - Star VXi Car — DEFECTS IN NEW BRAND CAR HR 99DVT 3520 (Temporary Number)

To Dear Mr. Batra,

Chieif Director of Batra automobiles Faridabad
Authorised dealer of Maruti Suzuki (India)

Cc : Chief Sales officer of Maruti Suzuki India.


Dear Sir,

It is my Third humble request for same problem since last 02 months .

I have purchased Maruti A-Star car in August 2009, from the showroom Batra Motors Maruti Suzuki , Faridabad, Haryana.


First time i have raised with in 01 week after purchaised to sales persons, second time at the time of servicing to the concerned superviser of your company, who takes care for complaint in job card .

1) Fuel smell : This problem seems major while we sit inside , and it is too much to avoid, niether we can sit inside, nor we offer our guest to sit , also feel this will be some minor in terms of reparing.

2) Clutch noise while shifting the gears and lift the leg from clutch part.

3) Front right side wheel noise, this has been also noticed from day one and advised on trial also with concerned suprivisor , but altitude of trail supervisior was too negative beside uderstanding the mistake he was convincing me that there is no nise while turning the car, but now it is becoming too noisy day by day , specially noticing at the time of morning when i park the car out side(while turning) of my home.

Now i hope you will be able to undersatnd how i am driving with 01 of the best cliamed car by Maruti.

But i fell surprised also to see the type of manufacturing, since i have been associated with Maruti from the time of 1986, me and my family have purchaised more then 23 cars till now , but never face the issue like this current A-star faulty car, is this really a problem with this model car, or may be it has occured piece to piece ???
If piece problem then why nobodys have had trail and rectified this before sale out, you know reputation means alot ...


Plesae do not act late/negative , as this way you will loose your one of the Loyal customer/clinte also to avoid any futher legal complaint.

It was our perception that Marutij Suzuki Auto is providing best service in comparison of other car service providers in this nation but now I am thinking that I was wrong.

Kindly let me know that whether my perception regarding Maruti Suzuki is correct or wrong.
Because it is matter of trust and relationship which me and my family is having with Maruti Suzuki


Waiting for the response
Your Sincere Customer

Vivek
[protected],