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[Resolved]  Maruti Suzuki A - Star VXi — WATER LEAKAGE PROBLEMS

Dear and respected ,

Sir ,

My name is Rais Ahmad Bhati ,I am working with vodafone essar digilink ltd. As a territory manager at churu dist. This is for kind information I am very very disappointed to write this information to your department for the water leakage problem from rear door and back side of my maruty A-star car .

I have purchased the Maruty A-star car ( RJOI (TEMP) 16127 ) on dated 24 june 2010 from AJMER AUTO AGENCIES PVT LTD ,AJMER .

Water leakage problem observed from initial time of rain date of 19 august’10 . I have informed to maruty service center at churu and I verify the problems to maruty service agency representative but they r saying this is beading problems and we r unable to changed this beading at the time and pl go to ajmer auto agencies .i am very very disappointed from this type answered from service center of maruty.
Any way I have informed once again to company representative of madhukar sales team leader of kishangarh , ajmer and he was said to me come to ajmer and we will check your problems .

But golmal hain ji sab golmal I explain my two days painful story for maruty department. I hope they r resolved it after this …..sorry I want to explain in hindi due to some reason ….

19 AUGUST ’10 Churu main jabardast barish ho rahi thi meri car mere ghar ke outside park thi or us per barish ka pani gir raha tha . jab sham ko main car ko check karne ke liye gaya to mujhe jabardast jhatka laga ki car main pani bhar gaya hain meri samajh main kuch nahi aaya ki what I do or ye sab kese ho raha hain main churu maruty service station gaya waha pe maine problems check karwayi but they r unble to help me .
They was saying this is beading problems or aap pl waha chal jaye jaha se aapne car purched ki hain main marta kya nahi karta main same day ajmer ke liye rawana ho gaya whichis 300 km away from churu

20 august ko jab main kishangarh pahuncha or sales team leader madhukar ko call pe call karna start kiya but janab ne 3 ghante tak mera call bhi receive nahi kiya tab main disappoint hoker mene ajmer auto agencies main mr. prashant ji ko call kiya unhone kaha ki aap ajmer workshop aa jao waha pe hum aapki probles check kar lenge .main ajmer chala gaya .

Waha pe jab mene apni problems service men ko check karwai to usne kaha ki beading is ok water lekage problems kaha hain ????

Waha pe problems mujhe najar aa rahi hain magar unko car main water bhara hua najar nahi aaya jab mene thora pressure diya or car ko proper tarike se check karwaya tab unko laga ki water lekage hain.
3 ghante tak unse tu-tu main-main karne ke bad unhone kaha ki beading available nahi hain order karna padega or 4-5 day ke bad aana .mene unse requisitely kaha ki ki sir main churu se aaya hoon or aaj ke din mene office se closing ke time leave le ke aaya hoon so pl take it on same urgent priority because I can’ able to come again .or mere yaha aana is to expensive .

Magar bhais kea age bin bajane se koi fayda nahi tha .mere preshan hoker AJMER AUTO AGENCIES KE SHOWROOM owner ke pass gaya or unko meri problem batai .
Mujhe unhone good response diya or dubara workshop bheja ki pl aap jao I will do best for u pl don’t very

Main subah se bhuka pyasa service certer main katputli ki tarah dance raha tha .

Main waha pe dubara gaya to mujhe khuchh ummid ki kiran najar aayi ki shayad ab mera kam ho jayega

Or waha pe mujhe kaha gaya ki pl aap 1 ghante baad aana aapka kam ho jayega .ok I am agree with him
Main waha se dinner ke liye chala gaya or 1 ghante baad waps workshop aaya meri car ko ok kar ke ready kar diya gaya workshop ki taraf se .

Jab mene car ko check kiya to I am shocked ki kya majak laga rakhi hain .unhone kisi dusri new A-star ki beading nikalkar meri A-star main set kar diya tha lekin mujhe waha pe itna gussa aaya ki maine maruty ki car lekar konsa gunah kar liya .

Unhone beadings ko without sealed kiye hi door pe laga diya ab to car pahle se jyada kharab ho gayi hain or unki najar main kaam ok ho gaya tha jabki unhone dubara check karne ki jahmat nahi ki problem resolved ho gayi hain aa nahi .

Unhone kaha ki ye beadings to aise hi lagegi ab iska khuchh nahi ho sakta ya ab jo nayi beadings 10 day ke baad aayegi tab aap dubara aa jana .

Main maruty se ye puchhana chahta hoon ki jab maruty ke authorized service station pe unko beadings lagane ka knowledge nahi hain to unhone meri car ki beadings kyo hatai ab meri car ki originality to dead ho gayi hain . main bada hi nirash hoker waps chala aaya ki consumer court main jana padega tab hi mera kam hoga kyoki mere paas west many or time dono hi nahi hain.

Still my problems not resolved yet.i hope u will do best for my problems i[censored] r also unable pl revert me on mail.

Pl do needful


I am unable to paying money and time for this issue ,but I thing is clear It is alarming to note how Maruti authorises their service centers when they are incapable of handling the responsibility. I, for one, am very disappinted and dis-illusioned with the response I got and am also very sure that the next car I buy shall not be a Maruti Suzuki

Thanks

Rais Ahmad Bhati
Mobile no-[protected]
Add-gunjan enterprises ,near bank of baroda ,old road ,near ram mandir , CHURU.
CAR NO-RJO1-TEMP-16267
CHASSIS NO—311798
ENGINE NO-1211518
DATE OF PURCHED _24/06/2010
MODEL-A-STAR VXI
DEALER _AJMER AUTO AGENCIES(P)LTD.
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Complaint marked as Resolved Aug 13, 2020
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