[Resolved]  Maruti Suzuki — AVG motors- kerala- rude and embarassing behaviour

Address:Alappuzha, Kerala

Hello ,

I had a terrible month .

I booked an Alto K10 Lxi with AVG motors , Thiruvalla branch for my brother on the 2nd of October 2010 with an advance payment of 5000 RS with a maximum waiting periodof 15 days.

Then what happened is-

Nobody called us to tell the exact date of delivery till 16 th october 2010. We called the sales man and he told us that the car is ready.

On 18th we went the Thiruvalla showroom , then there is no car , 'they are on transit ', is their reply.

So we immediately cancelled the booking with them. Then they started misbehaving , the manager asking me to get out of his cabin when i asked him to give me a receipt for the cancellation .

The manager Mr Shamjith was telling me that they never wanted such clients in future and asked me to leave.

Then i went for the refund money from Kottayam branch. The manager was willing to refund only Rs 4000 , Rs 1000 will be charged as cancellation charges. I explained to MS Beena , the manager that it was not my fault , I waited for 17 days and iam cancelling it only after promised 15 days .Then she was furious and told me that nothing can be done in this matter and
' One customer can do nothing on our business ' and walked away.

I refused to accept the refund as RS 4000.

MY COMPLAINT IS THIS IS THE WAY THESE GUYS ARE SUPPOSED TO BEHAVE ?


regards

Dr J Prasanth Bhattathiri
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

Similar issues happened with me also... I booked Alto from Pala and they have given no refund for Road TAX payment (Rs.16069) which they are supposed to do. There was no one at the delivery point when I reached to explain the payment calculations ( We have done True value, advance payment, Exchange bonus etc..)
They are charging Rs.100/- for the driver to deliver the at vehicle at Pala where I booked the vehicle.
They have added accessories worth 4500/- without informing me even though I have told them many times I don't want any accessories and NO BILLS GIVEN FOR THAT.

Overall AVG was a bad experience. I could have opted for INDUS or POPULAR who had better network and customer support.

Tony.
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