[Resolved]  Maruti Suzuki — Total disappointment from Maruti Body shop - PASCO Gurgaon

I HAVE PURCHASED A NEW MARUTI-800 AC CAR IN CASH ON[protected] FROM YOUR AUTHORIZED DEALER "SPARSH AUTOMOBILE(P)LTD."RAIPUR, CHHATTISGARH STATE.
THE CHASSIS NO.:- 2770913, ENGINE NO.:- 4124239 & KEY NO.6886.AND THE REG.NO.IS AWAITED.
IN THE OWNER'S MANUAL THERE IS A PAGE OF "MAINTENANCE SERVICE RECORD"ON WHICH THE MODEL, CHASSIS NO, ENGINE NO.ETC.IS MENTIONED.AND JUST BELOW THIS, THE STAMP OF ADDRESS OF SELLING DEALER WITH DEALER CODE MUST BE GIVEN FROM SHOWROOM.
WHEN I PRESSURISED FOR THE SAME, ONLY THE STAMP OF THE NAME OF SELLING DEALER WITH PHONE NO.[protected]/3) IS GIVEN.BUT THE DEALER CODE IS IN HAND WRITTEN WHICH IS UNREADABLE.
AFTER SOME YEARS WHEN I SHALL GO TO SALE, IT SHALL BE DEFINITELY CREATE A PROBLEM.
IF SCANNED PORTION OF THE SAME PAGE IS REQUIRED, PL.MAIL ME.
SO, SHOULD I EXPECT THE POSITIVE REPLY FROM YOUR END?
WITH REGARDS,
AJAY DHANUSKAR
[protected]R)
[protected](M)

pl.respond about my problem

hi, i am davinder singh and owner of zen estilo sports no PB-10 CM 9587. It demagge of two sides and your company has give me a claim of only one side. so give me a second side claim. it is very urgent
because my car bond to garrage in sahnewal, air port road. libra auto car from fifty days.
so solve my problem and gave the manner of your city car dealer. he had misbehave with me.
any contact for me ...
[protected]
[protected]

DEAR SIR,

WE HAVE PURCHAED AN MARUTH 800 THROUGH JAI KRISHNA, COIMBATORE IN THE MONTH OF MARCH. TILL TODAY EVEN AFTER OUR REGULAR FOLLOW UP WE COULD NOT GET OUR ORIGINAL RC BOOK OR EVEN AN XEROX COPY OF THE SAME.

WE COULD NOT GIVE ANY REASON TO OUR BANKERS FOR NOT GIVING THEM A COPY AS PROOF AF HYPOTHICATION. THEY ARE ASKING ME TO CLOSE THE LOAN IMMIDIATLY. I COULD NOT TAKE MY CAR OUT OF STATION FEARING OF POLICE PROBLEM.

DO ADVICE ME HOW TO GO ABOUT THIS ON URGENT BASIS AS WE ARE FACING LOT OF PROBLEM.

S.KITTUSWAMI
RITHUVARSHAN TEX
* PHONE : +[protected] * FAX : +[protected] * MAIL : [protected]@PARKROYALE.IN * WEB: WWW.PARKROYALE.IN *

Sub : Non refund of advance by Dewars Garage Ltd, Kolkata.

Dear Sir/Madam,

We have booked Maruti Suzuki Zen Estilo LXI (B.Red) on 10.08.2009 from Dewars Garage Ltd. [ 83/1, Topsia Road (S), Kolkata – 700046 ].They were unable to deliver B.Red of Zen Estilo. So we have purchased the car from Mohan Motor Udyag. Till date Dewars Garage Ltd has not refunded the advance of Rs 30000.00 vide cheque No : 364360 of HDFC bank . They have received the same through receipt No : V/04442/09-10. This is a matter of great concern.We have contacted Mr. Prasanjit Chatterjee (Sales executive) several times regarding this matter. Till date Dewars Garage Ltd has not refunded the amount.

Hope you will do the needful at the earliest

Regards
For Ess Ess Enginering
(Santanu Ghosh)

this is not a complain but i want some information i.e iam a physically handicapped and i want to drive a car my self and i came to know maruti has designed a car for those who physically handicapped. so ple give me full details in this regard. maruti 800 auto gear cars are available are not if yes pl. tel me the cost of the same.

Hey Friend,

I can understand your feelings. I too experienced the same sometime back and I too had to go to Body Shop of Maruti but the only difference is I met the right person at the right time.

I advise you to meet Amit from the Body Shop [protected]

Loving

Reply2U

Dear Sir.
i want to buy a new SX4 but i was informed that a new SX4 is being Re-launched soon Plz let me inform me when it will be in the market.

Maruti/Alto — do not get the regn no.

I GOT MARUTI MALLAMAAL OFFER OF MARUTI ALTO FROM MARUTI IN 2009. I SUBMITTED THE ALL RELEVENT DOCUMENTS BUT DO NOT GET MY REGD NO. THE DEALER IS TELLING THAT MARUTI IS RESPONSIBLE FOR THAT. I AM IN TRAP BETWEEN DEALER AND MARUTI OFFFICE, RANCHI.
NAME : ABHAY KUMAR
DEALER: SUSHILA AUTOMOBILES, RANCHI
MY CONTACT NO:[protected]

MARUTHI 800AC — CLUTCH PROBLEM, DOOR PROBLEM

I give my maruthi800(KL-03R 7789)give in to pathanamthitta avg motors five times door lock problem and cluch tight problem , but the complients not rectified. AVG motors said cluch no warrenty item , but the cluch complient on bellow 500km. This is a manufacturing diffects. First door problem give the vehicle in to the service centre a big scratch on front right side and head light . So please show the complient and rectify the problem as soon as possible .

sunil s b
suni bhavan
vellappara
konni
pathanamthitta
kerala
[protected]

Dear sir,
I had book a Zen Estillo (Emerald Blue) from RANI MOTORS, Shillong on 4th November, 2009. 14 days have gone and no information when the car would be delivered to me. I had contacted the dealer and their reply is the car will be despached and due to arrive after 12 days. If it takes 28 days to deliver the vehicle, then the service of the company is pathetic. You are only concerned about the booking and nnot the delivery, inspite of the fact that you vow to be customer satisfaction. How long wil i have to wait? I had also contacted your any time maruti two days ago but the attitude is no better, please help!!

Sir,
I own a Maruti Zen LX - registration no. UP 25 J 4086 at Bareilly, UP. The car has developed problem of quick emptying of coolent tank. The authorised show room at Bareilly - KAVISHA MOTORS could not ascertain thre reason because there is no leakage seen from bottom. They opened the heater coil when coolent seen coming in the blower line. No leakage found in the heater coil box but the coolent was deposited there. The mechanic closed the heating coil and wating to get a new heater from Delhi. But still coolant is emptying and I am wating for the heater to receive.
Any suggestion? D D Ray

maruti esteem lxi(jan 2007) — changing of parts by authorized dealer

sir, i have met an accident on 13/11/2009 thus i have given my car for repair at M.G.motors,ALWAR authorized dealer but when i received my car after long time on 30/11/2009 , they changed my indicators by old model indicators and changed my two engine parts or sensors which i think are very costly.
they even not done proper ac gas filling and my ac is yet not working.
so,i request you kindly to take some legal actions against them provide me some assistance otherwise there is no other option left for me to go to court.

RESPECTED SIR,

I AM MR. NITINBHAI M PATEL FROM SURAT, GUJRAT. I HAVE BOOKED MY NEW CAR SWIFT DZIRE VXI, PETROL, WHITE COLOURED FROM YOUR AUTHORISED SHOWROOM KATARIA AUTOMOBILES, SURAT ON 27/05/2009. I ASKED FOR LOAN FROM MAHINDRA & MAHINDRA FINANCE BUT THEY DIDN’T GAVE ME LOAN DUE TO SOME PROBLEMS. NOW I HAVE TAKEN LOAN ON THIS NAME MR. MUKESHBHAI INDRAMALBHAI BANCHIA AND NOW YOUR SHOWROOM OWNER OF KATARIA AUTOMOBILES, SURAT, GUJRAT ARE NOT GIVING ME DELIVERY OF CAR. I AM WAITING TILL THE DATE NOW, IF YOU WILL NOT GIVE ME SWIFT DIZIRE THEN I AM GOING TO BUY HYUNDIA ACCENT.



PLEASE REPLY TO MY MAIL AS SOON AS POSSIBLE.









YOUR FAITHFUL,

MR. NITINBHAI M PATEL

SURAT, GUJRAT.

i agree with u sir they also changed my car parts earlier, there is no diffrence to repair wheather at authorized dealer or from roadside shops.

maruti estilo new — valuator not at arrived

I have handedover the vechile the new estilo at Popular Vechiles and Services ,PALA,KOTTAYAM,KERALA ON 28/12/2009. Till date the valuator not valueated the vechile. Please do the needful.

Hi,
I have purchased a Maruti Ritz -LDi 2009 model as on 10th Feb.2010 from ALLIANZ MOTORS Safdargunj Enclave Nr Kamal Cinema New Delhi
I am very much disappointed with this dealer, at the time of booking they have promised us 1.) One year Extended warranty, 2.) one extra service. 3.) some accessories with the car.
But at the time of delivery they said Extended Warranty paper would be coming after 2 days and you will get them after 2-3 days, second: accessories are not in stock right now so u will come after 2 days and will provide you all the things.

Now its been 1 month, I called up 100 of times but the concern guy DEVENDER would not be coming on phone also they disconnect my phone without any answer, when I visited to dealership no body entertain us, the sales guy DEVENDER was got hide somewhere and when we try to talk to manager SANJEEV PURI he also avoid us and said this not our problem, the accessories are there in the stock but they are neither providing us the accessories nor the Extended Warranty papers. One Mr Karan has given us a number to call and confirm the both the things after 25th Feb. but that number dose not exist he also part of that game.

Now yesterday on 7th march 2010 when I send my car for first service I got to aware the fact that the "one year extended warranty" has not been punched against my Car by the Dealership.

Now WHAT TO DO?

I HAVE MADE MY COMPLAINT EARLIER ALSO, BUT NO REVERT FROM YOUR SIDE.

THIS IS TOTAL CHEATING & HARASSMENT, THAT DEALER IS THE CULPRIT SO I REQUESTED TO YOU TO TAKE A SERIOUS ACTION AGAINST THAT DEALER AND THOSE PERSONS OVER THERE.

HELP ME TO GET ALL MY PENDING THINGS, AND EXTENDED WARRANTY PAPERS, IF THE SCENARIO REMAINS SAME THEY ALSO CAN BOTHER ME AT THE TIME OF RC

I dealt over there with DEVENDER, KARAN, SANJEEV PURI


thanks &
Regards
Arti Singh

Maruti 800 Duo — Behaviour of Manager

Dear Sir,

I have some problems & complaints for your Service staff in "Bright 4 Wheels" Lucknow.

Please Contact me.

Faiz
[protected] / [protected]

Dear Sir,



This is to inform you that we had purchased our Maruti Wagon-R LXI car from one of reputed / famous dealer of west region in the year 2007 bearing registration No. – DL-9C-N-6619.



In the year June 2008 we installed CNG kit approved from the same dealer, before that the vehicle was alright and smooth in driving except some small problem which I already informed them time to time and shown to you in our vehicle history as mention below.



Earlier we many time lodged a complaint of a abnormal sound coming from all doors which is still coming and due to which a person loose his / her concentration on driving.



Also we lodged a complaint of left side shocker and / or suspension problem, till date it was not recognized / documented / predicted by them – same problem we are facing today also.



From last summers, we are facing problem of over-heating and we also lodged a complaint of same but till date not recognized by them.



We had also lodged a complaint on Maruti Udyog Limited web site then I received a call from this dealer for submitting my vehicle at their service station at Mayapuri Phase – II, New Delhi. Accordingly I took my vehicle there and they changed radiator fan motor and one rubber and made a bill of Rs.4, 500/- (approx) but after so many discussions held between us for the same then they had taken it in warranty but thereafter they had charged Rs.837/- from us and give assurance for smooth driving. We were also advised by them (Mr. Sanjay Pal) to drive it for at least 1000 km, if again problem arises then only give a call to us, we will definitely provide you our best service.



We had taken delivery of our vehicle after above repairing on 06th May 2010 but after a week of time today we again faced a problem of over-heating and we immediately made a call to Mr. Sanjay Pal and inform him about the incidence but he refused to listen and way of his behavior was not good. He also refused to provide the contact details of workshop Manager (Mr. Rayal), which is also a part of harassment, so need your intervene in this case.



I have to spend all the day there. It is not expected to be harassed by your authorised service centre like this, I am very much disappointed with your service centre, they always assure that we will look into the matter and inform you but never any information comes from their side. Will you please look into the matter and arrange for rectification of my vehicle problem or I have to change my car brand, because my nearest Maruti Service Centre is that DD Motor and I don't want to be harassed by them. Please do something and inform accordingly.



Please find our vehicle history as follows:-


Sequence of visit of my Vehicle Wagon R LXI with registration No. - DL-9C-N-6619

Visit Sr. No. Datre of visit Millage at the time of visit in km Visited workshop Problem as per job card Paid amount S.A Name Mechanic Name Customer remarks
1 06.06.2007 562 DD Motors, Mayapuri Indl. Area Phase - II First free service 1, 074.39 Mr. Vishnu Kumar Mr. Satnam Singh First free service satisfactory
2 14.06.2007 857 All doors adjustment 0 Mr. Rakesh Kumar Sood Mr. Paramjeet Dagar Till date we are facing problem in doors because while driving in rough road, there is abnormal / iretating sound is coming from all doors.
3 31.08.2001 4814 Glass FR. Windsheild + Mouldingh + sealant set under Insurance claim 6, 091.76 Mr. Abhishek Kant SS Motors The case is under insurance claim
4 03.09.[protected]nd Free service 1, 669.22 Mr. Pradeep Kumar Mr. Rakesh Kumar Unsatisfactory because at this time also we requested them to took care of door adjustment but they didn't wrote it in job card and gave verbal assurance of taking care of same but result is nil
5 03.10.2007 6737 All doors adjustment 0 Mr. Anuj Sharma Mr. Pradeep Kumar We again submitt our vehicle at your dealer workshop but no any fruitfull result got, till date the vehicle required its door adjustment.
6 12.10.2007 7217 All doors adjustment, Balancer comp, Back door RH + Back door dicky balancer 0 Mr. Anuj Sharma Mr. Ashish After doing some adjustment for some it was in sound condition but 1000 km, the problem again arised.
7 15.12.[protected]rd Free service 1005.79 Mr. Naveen Mr. Narender Kumar Satisfactry with service but door adjustment was still at its original position.
8 23.01.[protected] Shaft Assy. Front drive / Axcel - 1 side RH 0 Mr. Naveen Mr. Muneesh Sharma At this time they had provided good service which gives motivation to customer to visit again
9 15.04.[protected] Front side under body noise + right front outer glass beading Fix 77 Mr. Subhash Kukreti Mr. Trilok They tried but again failed to provide satisfactory drive.
10 10.07.2008 18, 764 Pick up low at Petrol 0 Mr. Gurpreet Mr. S S Negi For the time being they had solved but didn't rectified permanently
11 06.08.[protected] Paid service with again problem of front Axcel + front bonnet 4122.44 Mr. Subhash Kukreti Mr. Ajay Kumar Satisfactry with service but door adjustment was still at its original position.
12 24.09.[protected] Wire comp, Distributor + Other - Horn 207.84 Mr. Sunpreet Singh Mr. Vikram Fully satisfied
13 31.10.[protected] Paid service 2621.75 Mr. Anil Kumar Mr. Bhupinder Singh Satisfactry with service but door adjustment was still at its original position.
14 01.11.[protected] Vehicle viberation rectified by doing wheel Alliagnment 280.9 Mr. Naveen Mr. Arun Khaunduri Satisfied
15 22.12.2008 32, 125 Paid service 1164.6 Mr. Naveen Mr. Manjeet Satisfactry with service but door adjustment was still at its original position.
16 21.03.[protected] Paid service 3025.31 Mr. Subhash Kukreti Mr. Pradeep Kumar Satisfactry with service but door adjustment was still at its original position.
17 21.04.[protected] Seat, front strut bearing. 52.92 Mr. Ravinder Kumar Mr. Maneesh Sarna Satisfied
18 24.06.[protected] General Check up 242.66 Mr. Sanjay Pal Mr. Bhupinder Singh Negi They had checked our vehicle but when we asked them to rectify the door sound and its adjustment but which was not done at their end, reason best known to them.
19 27.06.[protected] Problem of Engine over heating while using A/c with paid service 5439.32 Mr. Kamal Kishan Mr. Naresh Kumar They had changed some parts like Misc. consumable, Belt, Water Pump, Bolt, Radiator Assy., Gasket, Cylinder head but after replacing all these parts by taking bill amount from me the problem was again at its original stage. If they don't know the problem then why they decided to replace all these parts by saying these are in warranty and why not these old parts were provided to us when they had taken cherges from our end.
20 14.09.[protected] Paid Service 2551.39 Mr. Balvinder Singh Mr. Guddu Prasad Satisfied
21 01.11.[protected] Engine oil consumption + Over heating problem with regular service 11, 133.93 Mr. Sanjay Pal Mr. Praveen Kumar After paying this much of amount and according to their recommendation, we agreed withis repairing work but the problem is still at its original position, please clarify ?
22 27.11.[protected] Paid service 1693.98 Mr. Anil Kumar Mr. Mukesh Kumar As suggested by DD Motor, we sent our vehicle for servicing after / before 1000 km and / or 1 month by paying their charges
23 16.04.[protected] High Engine oil consumption + Engine overheating problem 2791.08 Mr. Sanjay Pal Mr. Guru Sahib Singh we also request them to put a remarks in your job regarding door adjustment but they refused to write the same and gave assurance to rectify the same at their end but problem is still at its original stage with heavy disturbance while driving.



Hope after reading this mail, you will definitely try to recall and rectify our vehicle problem as early as possible.



Thanks & Best Regards

Yash Arora

0-[protected]

Dear Sir

I purchased Maruti 800 AC in the year 2007. For the last two months my car is unable to take pickup and running well. When i have given the car for servicing one of your engg told to replace the clutch. Unfortunately as i have moved to some other state i was unable to change the clutc. Once again when i have given teh car for servicing in varun motors malakpet, they suggested everything is ok and no need to replace the clutch.

Please guide me whom to beleave. Shall i give the vehicle for servicing or shall i sale the vehicle. If possible pls contact on my mobi;e [protected].