[Resolved]  Maruti Suzuki — Defect in Swift Diesel VDI Car.

We have purchased new Swift Diesel VDI Car Regn. No. WB20H4048 from Dewar's Garage, 4, Council House Street, Kolkata on 26.10.2007 being Cust Id No. C[protected] & Key No. 6103.
From the begining there is a problem in the car that the car is pulling towards the left side while driving. After that we are in continuos touch with the above mentioned dealer, Maruti Regional Office Manager, Kolkata & even in Gurgaon but till yet our car is same as before.
From 01.12.2007 the above mentioned car was lying idle in Dewar's Garage, Code 0605 for the service of the same but as
the car was not made completed by them & as per the technical person of their garage the car is ok, yesterday we tooked our car back from them in that connection after nothing was done.
Now also they are saying that the car is ok.
So we want that the co. should be charged for the loss of time, money & other problem which we have suffered & also to make the car otherwise change the same.
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments  1 CommentShareTweet


Ritz vxi was purchased in 2011 as we required a hatchback for local runs in Mumbai

This is not our first vehicle.
Currently we have
Audi A4 ( 2012 model -7000 kms done),
Toyota corolla (2007 model -55000 kms run)
Ritz VXi ( 2011 model, 12000 kms run)
Hyundai i10 Kappa2 (2011 model, 50000 kms )

Previous vehicles:
1993 - Premier Padmini
1997 - Premier Padmini ( sold 2002, 60000 kms )
2002 - Hyundai Accent ( sold 2007, 60000 kms )
2011 - Ritz vdi ( sold 2013, 45000 kms)

We had problem with Ritz vxi from first month of ownership
1. Burning smell coming while running . This was present from the first day, service centre people never able to find out, it went when I replaced clutch at my own expense at 10000 kms, I have never changed clutch in any of my previous cars . service centre people telling that I don't know to drive . Maruti always right in commenting when I never faced this issue in any of the other cars and still going strong

2. gear slotting was a problem ( now its working properly)

3. Wiper motor had to be replaced as it got rusted ( within 3 yrs of ownership, never i have changed this in any of my cars)

4. Clutch and all the components had to be replaced at 10000 kms ( Ten Thousand Kms )

5. Rear speaker some sort of nice coming
6. Body panels have already started rusting, all the 4 window pane steel panel have rusted
7. Rattling issues
8. Fuel gauge never shows full . even if I fill it to top also, it will show 1 or 2 blocks less, Pathetic quality control from Maruti

Can anyone imagine this ?
All cars are parking at same place inside my building and none of my vehicle has got rusted anywhere expect Ritz.
Even after have driving experience on so many cars, none of the vehicle clutch plates had to be changed anytime till I sell the car

Maruti service centre people will tell that driving is not proper so clutch is gone bad, this is inspite Ritz is driven mostly single person and you can see how less its being driven around ( 10000 kms / 3 yrs = 3333 kms per yrs)

Most of the companies have gear box oil change interval of 1 lakh kms, but maruti had 20000 kms, This should make customers realize the poor quality of oil used by them.

Many have body antirust warranty for 6+ years, i don't even think Maruti will offer this . They can't as they know about their quality of parts

Maruti sells vehicles with very poor parts and puts blame on customer for their failure, Need to see how long does this company run like this . I will never recommend Maruti products to any of my friends nor family members and even in my company will let my colleagues know about the pathetic quality . Guys never buy Maruti, their diesel car sells just due to FIAT engine, else they would have lost the market by now

The next Kingfisher in the making

I will submit n number of pics if any one wants to see the rusting issue, never buy ( vehicle age is 3 yrs only and all my vehicles are parked in same compound and its garaged most of the days )

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Maruti Suzuki India
    Customer Care Service
    Customer satisfaction rating
    Maruti Suzuki India Phone
    +91 11 4678 1000 [New Delhi]
    +91 22 2659 0478 [Mumbai]
    +91 48 4408 8400 [Cochin]
    Maruti Suzuki India Address
    1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
    View Full Information