[Resolved]  Maruti Suzuki Swift — BAD BEHAVE & HARRASE ME

DEAR SIR,
THIS TO INFORM YOU THAT I MADE A BIGGEST MISTAKE ON BUYING YOUR BRAND CAR MARUTI SWIFT ON 24TH APRIL 09.I WAS HANDED OVER THE CAR BY THE SALES MAN MR EKBAL IN BEEKAY AUTO YOUR SHOWROOM AT CHANDA MORE ASANSOL.ON THE SAME DAY WITH OUT BLUE BOOK. BUT IT WAS MY BAD LUCK THAT I MEET WITH AN ACCIDENT ON 29TH APRIL NIGHT ON ROAD BY THE DIVIDER AND MY NEW CAR WAS BADLY HIT NEAR RIGHT SIDE BUMPER AREA AND THE WHEEL RIM WAS BADLY HIT WHICH WAS NOT IN THE CONDITION TO RUN SO I BOUGHT THE CAR ON SAME DAY NIGHT AT 2.30 AM NEAR THE SHOWROOM BY RECOVERY VAN FOR INSURANCE CLAIM. THEN I CAME TO THE SHOWROOM AT 10.30AM NEXT DAY IN THE SHOWROOM TO HANDOVER THEM FOR THE INSURANCE PROCESS.BUT I WAS TOLD BY THE SALES MAN MR EKBAL WHO SOLD ME THE CAR THAT THEY CANT KEEP MY CAR AS I DONT HAVE BLUE BOOK OF THE CAR ( REGISTRATION BOOK).SO THEY FORCED ME TO TOOK THE CAR BACK TO MY HOME.I WAS RELLY SHOCK TO SELL THE CAR THEY BEHAVE SO GOOD BUT WHEN I AM IN A PROBLEM THEN ARE KEEPING THEM SELF AWAY.THIS IS TO INFORM THAT I WAS HANDED OVER MY NEW CAR WITHOUT REGISTRATION DONE WHICH I GAVE TO THE SHOWROOM DONE.I ASLO REQUESTED THE GM OF THE SHOWROOM BUT HE ALSO SAID HE IS HELPLESS.I WAS SIMPLY ASK THEM IF MY INSURANCE PAPER IS COMPLETE AND I HAVE MY PURCHASES INVOICE WITH ME AND I BOUGHT THE CAR FROM THEIR SHOWROOM THEN WHY THEY ARE HELPLESS JUST TO KEEP THE ACCIDENT CAR IN THEIR CAMPUS TILL I GET MY BLUE BOOK OF THE CAR.
THEN CALL TO YOUR REGIONAL OFFICE IN KOLKATTA FOR HELP THAT WERE I WILL TAKE THE ACCIDENT CAR WITH ME AND ASK FOR HELP.THEY ASSURED ME THAT THEY WILL HELP ME AND BEEY KAY AUTO HAS TO TAKE MY CAR AT ANY HOW.THEY SAID THE WILL TALK TO THE GM AND ALLOW ME TO KEEP THAT CAR IN THEIR CAMPUS.THEN SOME HOW GM AGGREED TO KEEP BUT AGAIN I WAS SHOCKED WHEN HE ASKED ME TO GIVE THE PARKING CHARGE RS 250 PER DAY.TILL BLUE BOOK OF THE CAR COMES.WHAT IS THIS SIR PLEASE TELL ME TO KEEP THE MARUTI CAR IN ITS SHOW ROOM I HAVE TO PAY THE RENT. ITS REALLTY SHAME FULL. THEN I ASK YOU A QUESTION WHY I WAS HANDED OVER THE CAR WITHOUT REGISTRATION BOOK OF MY CAR?IF THIS PROBLEM HAS TO COME.THEN AGAIN I CALL BACK TO THE YOUR REGIONAL OFFICE IN KOLKATTA FOR HELP THAT WHY I AM BEING CHARGED RENT FOR KEEPING MARUTI CAR IN MARUTI SHOWROOM AND THE GM ALSO TOLD ME TO GIVE IN WRITTEN THAT I WILL TAKE THE CAR BACK AFTER RECEIVING THE BLUE BOOK AND PAY THE RENT PER DAY RS 250/-.THEN AGAIN RO ASSURED ME THAT I DONT HAVE TO GIVE THE CHARGE AND THE SHOW RROM PERSON WILL TAKE THE CAR AND KEEP IT WITHOUT ANY COST OF RENT.THEN FINALLY AT AROUND 5.30PM THEY TOOK MY CAR IN THEIR SHOW ROOM.THE WHOLE DAY OF MINE WAS WAISTED BY YOUR PERSON WORKING IN THE SHOW ROOM.REALLY IT WAS MY WORST EXPERENCE IN BUYING A MARUTI CAR.THE WHOLE DAY THEY EVEN DIDINT HAVE THE CURTSY TO ASK A GLASS OF WATER OR TEA.EVEN I HAD AN APPOINTMENT WITH MY DOCTOR I MISSED HAS I HAD TO TOOK MY BROTHER WHO GOT INJURED IN THE SAME ACCIDENT AS HIS HEAD HIT THE FRONT GLASS.AND HE GOT A CUT ON HIS FORE HEAD.

SIR YOU PLEASE TELL ME WHAT MISTAKE I MADE IN BUYING YOU BRAND CAR.WHY I WAS HANDED OVER THE CAR IF THE REGISTRATION WAS NOT COMPLETE BY THE SHOW ROOM PERSON?WHY THEY WERE CHARGING ME RS 250 PER DAY TO KEEP THE CAR IN THEIR CAMPUS?TO SELL A CAR THE SALES PERSON WILL RUN BACK TO US AND AFTER WE BUY THE CAR THEY WILL FORGET US.REALLY ITS A SHAMEFUL MATTER.

I HERE BY REQUEST YOU KINDLY TAKE SOME SERIOUS ACTION AGANIST THEM SO THAT THE TRUST OF YOUR BRAND WONT BE BROKEN BY SOME FEW PERSON WHO AS JUST TAKING YOUR BRAND GRANTED.

MY CAR DETAIL.
NAME - DALJIT KAUR,
INVOICE NO. - VSL09000069
ENGINE NO. D13A 1163881
CHASIS NO. MA3FKEBI1S00386026
CONTACT NO. [protected]
THANKING YOU,
DALJIT KAUR