[Resolved] Maruti Suzuki — replacement
16,SATHYA NAGAR,2ND STREET,
CHENNAI – 600 032
CELL : [protected]
CHAIRMAN & MANAGING DIRECTOR
MARUTI UDYOG LIMITED,
Sub:- INDIFFERENT AND ARRUGANT ATTITUDE OF YOUR TSM,RSM AND MSM (CHENNAI)
Ref :- MARUTI DZIRE TN 09 BD 8479
With great interest and liking I have purchased my dream maruti dzire vdi from popular Chennai on 22/06/2010 after disposing my indica just to buy the dzire.
I have given my best opinion about maruti vehicles during the survey conducted by your agency in mid of july at my residence which was recorded in audio, which can be referred.
On 11/07/2010 I went up to Trichy and on my way back I had run over a small stone at 20km before my destination and I have noticed light oil leak and stoped the vehicle. By keeping the oil level in mind I have brought back the car to my residence. On 12/07/2010 I called msm people who is near by my residence to come and have a look and I have requested them to do the first service also. They have checked the oil level and drive the car to their works. On inspection they have suggested me to go through insurance formalities as the oil sump was damaged. On 17/07/2010 I was called and told that the car service is completed and it will be delivered on 19/07/2010.
To the greatest disappointment on 19/07/2010 I was told that turbo of car is defective and needs replacement and I asked them the because of oil leagage and I asked them the car has done only 1000km and how the turbo can fail, if there is no oil, how they will be able to drive the car upto their workshop . inspite of my repeated effort to contact your tsm & rsm went in vain as they are indifferent and they are not customer friendly, further I was told on 7/08/2010 by msm people that based on the oral apporoval from maruti they have replaced the turbo and found all the parameters are ok ,
The car will be delivered on Monday 9/08/2010 after obtaining the written approval and also they asked me a written commitment letter that I will not claim any consequetional damages and I have accepted also on 07/08/2010 evening, till 10/08/2010 msm people told methey were waiting for approval and requested me to wait for delivery,On 11/08/2010 when I called msm at 12.30 pm to my surprise they told me that maruti has not approved and hence I have to pay the cost of the turbo. Why should I wait for more than 30days to pay and take delivery of the brand new car.
With this circumstances please let me know how I can rely on maruti ? I expect justice for your loyal customer.
Yours faith fully
N. MOHAN DOSS
Complaint marked as Resolved Aug 13, 2020
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