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[Resolved]  Maruti Suzuki Wagon R Annual Service At Mssd Naraina — Misbehavior by Front Desk Staff Name Mr. S.K. Sikka

Mr. Pankaj Narula
Chief General Manager (Service)
Palam Gurgaon Road
Gurgaon-122015(Haryana)

I want to share my experience about changing pattern of behavior and attitude of staff and customer services at MSSD Naraina. Our family has 4 different Maruti Models which have always been serviced at MSSD .On 11th July I had given my Wagon R for routine annual service along with renewal of insurance( Job No.0384500) . I had to call the Service station twice at 5.15 P.M.(Promised timings were 5 P.M.) to check readiness as I had not recd. any SMS. I was told to come at 6.30 P.M. On reaching I had to literally ask everybody about status of readiness. Nobody was interested as they busy closing their day and reception people had left. I was curtly told that it was Mr. Sarkar who would know. When I asked his mobile number I was told that neither did they have it nor there was any use as his mobile was switched off.( Clearly conflicting statements) I had no option but to go around the whole complex looking for the gentleman. I couldn't. I came back to the Front Desk and confronted the uncooperative gentleman about his discourteous approach. Seeing no redressal, I shouted asking the reasons and that I would put in a complaint, asking his credentials, since he was not carrying any name plate. He scribbled his name as S.K. Sikka, a fair plump aged around 25 yrs. with glasses. He commented that he was working as CASUAL and was FRUSTATED . I wonder why such people are made to sit at Front Desk to malign a company which is spending a major chunk of earning for customer satisfaction.
This incidence was brought to the knowledge of Mr. Sarkar for necessary action
Next jolt was that at the time of payment I was told that I had to pay Rs 13025/- as cash as Credit card facility was closed. Fortunately I was carrying my Cheque book and I paid thru cheque.
Another jolt I was told that since Mr. Rajiv had left Insurance cheque could not be accepted.

You will find it unpalatable but I would like that such incidences are investigated so that image of company is not tarnished by few undesirable elements.

My next car ( DL 9 C K 6089) insurance and annual service is due in August 09 would like an action taken report against this complaint before that so that I could go with little ease next time.

Dr LALIT DANG
R-811 New Rajinder Nagar
New Delhi-110060
[protected]
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  3 CommentsShareTweet

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I agree with Dr Dang's experience. Even i also experienced similar non courteous, irresponsible attitude of front desk staff at MSSD Naraina. I got my car(Swift-DL9CM 2602) serviced at naraina MSSD centre in Sept 09, at the time of booking, i requested them(FRONTDESK staff) to change my mobile/address information in their billing software as it'll only become easier for them to contact me(their customer) for sending SMS alerts or any other details at my contact information. But to my surprise when i called 'em in Dec 09 for booking a service slot for my car, i get to know that the gentleman to whom i requested for record update didn't bother to update the system with my updated mobile number/address. Though this is a small incidence but the commitment of the team is clearly evident.
Hope someone wake up to all these alarms at MSSD Naraina.
I am not agree, MSSD, Naraina staff is very cooperative, This kind of incedent may an exception.
It is quite often being a customer we lost our patience easily.
Some time we should keep ourself on others place to understand his limitations.
I don't have such type experience with MSSD Naraina. I feel that may be work pressure or lack of skill, Mechanical staff is not applying adequate expertise during during vehicle servicing.

I got serviced my car from MSSD- Naraina in July-11 .
It was 2nd service and had reported few complaints by me in my Wagon-R CNG Modal ( DL-9C/ AB 2668).
After come back i faced same repeated complaints in my vehicle..

I made a call to service centre to short out the problems, service team had come and solve. But after 3 ~ 4 same problems noticed by me...
Now i am waiting for 3rd service, at that time i will report all repeated complaints again.

Now i will expect from MSSD team to take positively my complaints.
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