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[Resolved]  Maruti Swift VXI — Problems with the Car

Attention Folks at Maruti,

[protected][protected]--
Dissatisfaction Compliant
[protected][protected]--

I'm completely disheartened writing this email to a brand like maruti, i always thought that maruti manufactured the most hassle free, low maintenance and sturdy cars. This being the reason i bestowed trust in your brand and bought my first ever maruti car - the swift vxi (MH02 - JP - 279)

I booked the car in Dec' 07 with Excel Autovista and received the car on 7th Jan' 08 with a lot of problems, few of which are listed below:

1. Scratches and spots on the dashboard and steering wheel
2. Rattling noise during running on smooth roads
3. Rear seat headrest lock

On mentioning to the folks at the showroom on a resolution to these problems, they said i would have to live with the first one and for the second problem i would have to get it resolved in the first service.

I gave my car for the first service to Sai Service in Andheri (E), mumbai with a complaint for mileage, pickup and the rattling noise. When i collected my car i was informed that all the problems have been taken care of (a loose nut at the back was causing the problem - which was tightened) - but to my misery nothing had ended. The mileage slightly improved though the pickup was still poor and rattling noise remained

Being a salaried individual who works for a MNC, i don't have the time on weekdays to run behind the CAR to have my problems rectified and hence lived with this noise for almost a month until a point where it got unbearable. Unfortunately sometime in late feb / early march a coconut fell on my car and smashed the windscreen and roof.

I gave my car to the Excel Autovista workshop at kalina for repair and mentioned the rattling noise problem also to be rectified. On delivery of the car i found a patch on the roof that was not painted appropriately. Mr. Nadir from the accident team mentioned that he would resolve this problem the next time i gave my car for a service and the rattling noise still persisted.

After this incident i've been visiting the Excel Autovista workshop every weekend on my off days and spend the complete day there. They rip of all the parts (mentioned below) of my car each time and take the car for a test drive trying to figure out what the problem is and where is the rattling sound coming from. They try doing some setting and greasing with the coil springs and bushings but all in vain and the noise still persists

1. bumper
2. back seat
3. all door / boot panels
4. tail light
5. etc...

Recently i was travelling to bangalore and i was told by the folks at Autovista that they'll have my car picked up and the problem will be fixed permanently, so on friday - 4th April the car was collected from my place with fuel almost touching half the tank (on delivery back the fuel tank was almost at empty)

Even though i was away from the city i was constantly in touch with Rajesh Mendon - Works Manager, who informed that the rattling noise was occurring because the left rear seat belt clip was loose and the sound no longer exists as this clip has been replaced.

The car was dropped back on 5th April (in the afternoon) and the keys were handed over to my Mother (she doesn't know anything about Cars), on my return when i tried using the car on 6th April (Sunday) i was completely shocked and in a state of flux, the car was in a pathetic state. There were grease stains all over the car in the interior (on door / other panels, handles and roof) and on the seats as well - All of this after Rajesh / Vijay mentioning that the car was thoroughly washed / inspected before delivery to my place.

So i went back yesterday Monday 7th April to have the car cleaned and washed, although the car is cleaned / washed and vacuumed the following problem still persists:

1. the rattling noise
2. pickup
3. poor mileage
4. terribly unclean seats and grease marks all over the car.

This leaves me in a state of misery now having spent 5 lakhs for a branded car like maruti which is just a couple of months old.

I would like appropriate action to be taken by Maruti, and put an end to all my problems.

P.S. This morning the driver side power window has been behaving weirdly

Regards,
[protected][protected]
Rahul Sadarangani
+91 [protected]
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Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  10 CommentsShareTweet

Comments

Maruti Swift — breaking of door handle

Our family owns a swift.In the past year our front seat left door handle has broken twice.The handle broke without giving any pressure .Nor have we damaged it by any means.
We request you to advice us on what to do so as to not lead to the handle breaking once more.
Thank you
Dear Manager,

I purchased a Maruti Alto from Wonder cars in October 2006. Today the exide battery in the car has gone bad ( one cell is burnt out )that now needs replacement as per the exide mobile service people. I am surprised that when a normal exide battery lasts for 3 years + why the battery in a new car should not last that long. Is it that since warranty is for 1 year the battery quality for a new car is intentionally kept below the standard. If so that is not fair.
My old car (Fiat Uno) battery lasted us for 4 years + on purchase of the car.
I would request your manufacturing department to look into this matter ASAP.
I am lucky that the same has happened in the city wherein I could get an alternate transport. I am terrified that if I would be stuck today in any remote place say the highway, what would be the condition?
It is sad that such a large company can make such petty compromises on the quality of the car provided to a new buyer.
I would expect a free replacement of the battery from Maruti cars.

Looking forward to a quick response from your management.

Regards

Sangeeta Kuvalekar
Attention Folks at Maruti,

[protected][protected]--
Dissatisfaction Compliant
[protected][protected]--

I'm completely disheartened writing this email to a brand like maruti, i always thought that maruti manufactured the

most hassle free, low maintenance and sturdy cars. This being the reason i bestowed trust in your brand and bought my first

ever maruti car - the swift vxi (MH02 - JP - 279)

I booked the car in Dec' 07 with Excel Autovista and received the car on 7th Jan' 08 with a lot of problems, few of

which are listed below:

1. Scratches and spots on the dashboard and steering wheel
2. Rattling noise during running on smooth roads
3. Rear seat headrest lock

On mentioning to the folks at the showroom on a resolution to these problems, they said i would have to live with the

first one and for the second problem i would have to get it resolved in the first service.

I gave my car for the first service to Sai Service in Andheri (E), mumbai with a complaint for mileage, pickup and the

rattling noise. When i collected my car i was informed that all the problems have been taken care of (a loose nut at the back

was causing the problem - which was tightened) - but to my misery nothing had ended. The mileage slightly improved though

the pickup was still poor and rattling noise remained

Being a salaried individual who works for a MNC, i don't have the time on weekdays to run behind the CAR to have

my problems rectified and hence lived with this noise for almost a month until a point where it got unbearable. Unfortunately

sometime in late feb / early march a coconut fell on my car and smashed the windscreen and roof.

I gave my car to the Excel Autovista workshop at kalina for repair and mentioned the rattling noise problem also to be

rectified. On delivery of the car i found a patch on the roof that was not painted appropriately. Mr. Nadir from the accident team

mentioned that he would resolve this problem the next time i gave my car for a service and the rattling noise still persisted.

After this incident i've been visiting the Excel Autovista workshop every weekend on my off days and spend the

complete day there. They rip of all the parts (mentioned below) of my car each time and take the car for a test drive trying to

figure out what the problem is and where is the rattling sound coming from. They try doing some setting and greasing with the

coil springs and bushings but all in vain and the noise still persists

1. bumper
2. back seat
3. all door / boot panels
4. tail light
5. etc...

Recently i was travelling to bangalore and i was told by the folks at Autovista that they'll have my car picked up and

the problem will be fixed permanently, so on friday - 4th April the car was collected from my place with fuel almost touching

half the tank (on delivery back the fuel tank was almost at empty)

Even though i was away from the city i was constantly in touch with Rajesh Mendon - Works Manager, who informed

that the rattling noise was occurring because the left rear seat belt clip was loose and the sound no longer exists as this clip

has been replaced.

The car was dropped back on 5th April (in the afternoon) and the keys were handed over to my Mother (she doesn't

know anything about Cars), on my return when i tried using the car on 6th April (Sunday) i was completely shocked and in a

state of flux, the car was in a pathetic state. There were grease stains all over the car in the interior (on door / other panels,

handles and roof) and on the seats as well - All of this after Rajesh / Vijay mentioning that the car was thoroughly washed /

inspected before delivery to my place.

So i went back yesterday Monday 7th April to have the car cleaned and washed, although the car is cleaned /

washed and vacuumed the following problem still persists:

1. the rattling noise
2. pickup
3. poor mileage
4. terribly unclean seats and grease marks all over the car.

This leaves me in a state of misery now having spent 5 lakhs for a branded car like maruti which is just a couple of

months old.

I would like appropriate action to be taken by Maruti, and put an end to all my problems.

P.S. This morning the driver side power window has been behaving weirdly

Regards,
[protected][protected]
Rahul Sadarangani
+91 [protected]
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I had purchased Maruti Wagon R from Millinium Mobility pune As on today with a mere mileage of 2200kms and within 1 year time the rear bumper colour and now the dicky colours is peeling out.Also there is noise from rear side when loaded Rear RHS side it is more as compared to rear LHS.It is also observedc that earlier visits parts like AC COMPRESSOR GERA MOUNTING AXLE AND BRAKE DISC WERE REPLACED IN WARRANTY TOO If this is the case then I would rather tell MSIL to replace my complete vvehicle
I request you to expidite this case at earliest sir
Nikhil A Parulkar([protected])
i have booked a maruti swift lxi on 2nd of july in sai service station pune and was promised that will get the delivery in maximum 10 days..it is almost a month now that i am waiting for my car to come.
there is no response from the sai service and they cannot give me a approximate date of delivery.
i don't understand the reason for this..
SIr,
I have maruti swift vdi.Its been only 19 months and im encontering battery leakage problem for one year..could you please suggest from where should i buy a new battery for my car..can it be replaced by a new one?
thanking you,
yours faithfully,
a.raghunathan
@Hemanth, MSIL Mumbai: Listen useless piece of the service industry, its customers like him that pay your crummy little salary. So try to get your little brain in order and get on the JOB instead of spewing venom online on consumers who help you keep your crappy job.

Maruti Swift VXI — Non delivery of vehicle as per commitment

I had booked my maruti swift vxi on 6/9/2010 having allotment number[protected]. I have booked our car at Spectra Motor Ltd at Goregoan,Mumbai.I have already made full payment on 19/10/2010. At the time of booking there was a waiting period of 6 weeks which has already passed. I contacted the owner but there was no satisfactory.
Now on 3/11/2010 they say that the car will be delivered on 1st Dec,2010.

B N Shah
[protected]

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