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[Resolved]  Maruti Swift VXI — Manufacturing Defect

I purchased a Swift-VXI dated 11 October 10 and I had a very bad and horrible experience with Maruti. Yesterday when I was driving back home (19 Oct 10) from my work, I stopped at the Petrol Pump –Indian oil, Ardee city in Gurgaon to get my tank filled. When I moved the vehicle a feet away a blast happened in my car and my back glass of the car broke. I was shocked to see my new car in this condition. Everyone around came to help me out. We could not figure out the reason for the blast. For a moment I thought that someone threw stone on my new car. I got down and started shouting but there was no one around except the petrol pump people. I could not find any stone in the car or near it also. The petrol pump people confirmed that no one was there and it happened by its own. My hands and legs were almost shivering and I felt like crying to see my new car purchased on 11Oct 10 in this condition. This was actually manufacturing defect of Maruti. I called the workshop located at Rajeev Chowk, Gurgaon and after having huge discussion and argument they took the vehicle for repairing. It is still in the service station.

It was really a shocking experience, it was like blast and on the top of that workshop people were not ready to take it for repair even when the car was in warranty period, just a week old.This is not at all acceptable. I am very much afraid in taking the car back. That is the reason I want you to know and if possible take some corrective measure as Maruti is one of the best brand in India. If possible I want my car to be replaced or checked again by the specialist for any other manufacturing defect. I am a very dissatisfied customer. After this incident, I would never suggest anyone to buy a car from Maruti.

Please help me, I feel helpless. I come from a middle class family and buying a car is not easy for me.
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  1 CommentShareTweet

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I purchased a Maruti Swift VXI from Rana Motors in Delhi 2 years back. Last week back back my car broke down and refused to start. It had to be towed away to the nearest service center where the mechanic diagnosed the problem as fault fuel pump. He further told that this part normally lasts the life of the engine and it breaking down in 2 years suggests some manufacturing defect. I called up anytime maruti and also wrote a mail to [protected]@maruti.co.in and register my complaint. However it is very difficult to get anyone to respond to the problem. Also since the warranty expired just a month back, the dealer and maruti authorised workshop have also refused to rectify the problem. Now this part costs 8-9 k and if there is a manufacturing defect, there is no guarantee and it will not break down in the future also. All I want from the company officials is to ascertain if it is a manufacturing defect or not. If not, I would bear all expenses from my pocket.

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