[Resolved]  Maruti Udyog Pvt Ltd — bad jvc music system fitted to my new Wagon R and unnecessary charges for replacement of 4 mud caps as against 2 nos.

I gave my wagor R ( registration no KA-05-M-2838 ) for it's second service to Garuda Autocraft service centre. Since 2 of the mudflaps had fallen, i requested them to replace the same. They have charged me for 4 Pieces as against 2. Inspite of my repeated requests that this was not correct, they kept repeating that they get in 4 pieces. I even informed them that a customer will always come with 1 or 2 replacements and not all 4 at a time as this probability is very less. But they said that Maruti is selling in sets of 4 and i should buy the same.

i do not understand why Maruti is doing sucg gross injustice to a customer. Why sould i buy more spares which is not required for my car. Which logic satiosfies this requirement. Maruti can also make single packs and sell them in pieces.

My JVC music system was fitted at the time of my car delivery on 21st Feb, 09. Now after 6 months, FM radio was not working and the reception was very bad. I informed them to check this. They said there was a wire which requires reattachment and that they would replace the whole antennae. I have a JVC guarantee card for one year but they are still insisting that the whole antennae is to be replaced and it would cost Rs 250. I am unable to understand why this is being charged.
Garuda Autocraft service centre is cheating me. Please help
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

JVC casset fitted to MAruti 800.

pls. let me know the time seting method.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Maruti Suzuki India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    25%
    Complaints
    6886
    Pending
    0
    Resolved
    1707
    Maruti Suzuki India Phone
    +91 11 4678 1000 [New Delhi]
    +91 22 2659 0478 [Mumbai]
    +91 48 4408 8400 [Cochin]
    Maruti Suzuki India Address
    1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
    View all Maruti Suzuki India contact information