[Resolved]  Matrix Cellular — Incorrect charges - Legal notice

Dear Sir / Madam,

I’d like to bring to your attention that Matrix Cellular Services has sent me a legal notice and has on several occasions threaten through phone calls.
I have been charged incorrectly and have written to them for proper clarification but the response received is not satisfactory.
To give you a background., I had taken their services for my official tour to Singapore from 5th Feb to 16th Feb 2012. The sales rep came to my office and just told me that the service is hassle free and I need not worry about the charges when calling India as its very cost effective. She didn’t explain anything about budget dialing etc..she said all you do is dial normally.

Matrix No. 90612864 CAF No. M1967834

Post my return, I was absolutely shocked to receive a bill of INR 9520.17
Infact my colleague, who travelled with me was on Intl roaming with Vodafone and his bill was similar to that of mine. So I fail to understand how can Matrix fleece customers by providing budget cellular services when infact they are charging customers twice for each call!! Yes, I have sat for over 4 hours to understand my bill and I realise that they’ve charged me twice for nearly all the calls I made, why should I pay International roaming and local charges.

Moreover, when I searched for similar issues online, I was amazed that like me, several other customers have had a horrendous time dealing with Matrix and that they’ve been charged wrongly.

I exchanged several emails for proper explanation and transparency and all they said was that this is how it is charged and that I didn’t used budget dialing services. I fail to understand their cryptic means of service. I refused to pay for the extra charges and told them that as per my calculation I owe them INR 2153.84.

On 15th Sep 2012, they sent me a legal notice by a legal firm called ‘Legal Knights Law Firm’ by an advocate Mr. Jaideep Singh Sethi. In all fairness, I am ready to pay what I owe them but why should I pay extra. I’m going through a lot of stress due to this and being a woman, they’ve seen this as an easy way of harassment. The support office call me time and again asking for payment, it’s more like threatening.

I appreciate if my case will be given a thought, I have copies of all the emails exchanged, the bill etc. My health has taken a toll and I largely blame Matrix Cellular for my current mental agony. All I wanted is a proper explanation, I have aging parents and shoulder a lot of responsibility. It’s tough for me as single woman to go through all the hardship. I just want fair justice. I work hard for my daily bread and can’t accept being cheated by an organisation that only claims big promises but delivers none.

I’ll appreciate justice!

Thank you
Savita Gupta
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