Alarming Cheating!
My Matrix number is [protected](Mobile number)
Challan Out no.:136926
SIM number:[protected]
This is regarding Misquote of postpaid sim charges from Priyanka Thakur.
2 months back i happened to travel to Atlanta from Delhi and i asked the Sales Executive in Delhi Matrix Office to come and meet me.I am an employee of NIIT Tecnologies ltd Delhi and i am on official visit to Atlanta.
I met Priyanka Thakur in my officewho works in Matrix Delhi.She quoted me a plan for US that was a 30$ plan.According to her 30 $ was rental amount and calling charges were 0.25/min(10rs/min)cents per call incoming and outgoing international and local.I had also told her that i would dicontinue services in case plan doesnot suit my expenditure.So after one month after several reminders to priyanka she gave me a bill of 2394 RS. which was deducted from my credit card without informing me.
She sent me a bill for this amount however this was not the actual bill.After 2 months they deducted 50000 rs from credit card again without informing me.After sevral inquiry i was told that my bill had exceeded 1Lakh rs.When i looked into the bill i came to know that Matrix charges 0.89cents/min(40 Rs /Min)for international call.which is more than thrice of what i was told.My mistake was that i believed in the word of mouth of Priyanka Thakur.
If i would have known the actual amount of calling charges i would not have taken this card at any cost because i have various options that give me international calling charges just 6-7Rs/min.
I want to know what action does company take if there employees are giving fraud quotes to the customers.
I have been under huge mental disturbance due to this.
Please let me know what should i do to solve my problem. Was this information helpful? | 
