Comments
I agree...company is useless so is customer service.
Dear Sir
Sincere apologies for the inconvenince caused . Please share your account details so we can resolve your issue at the earliest
Thanks
Sincere apologies for the inconvenince caused . Please share your account details so we can resolve your issue at the earliest
Thanks
Dear Mr. Arora,
Thank you for your feedback . Please find below our response :
1. The billing has been done basis your usage and the tariff plan selected by you – ATT15wh0410A
2. The usage billed to you for your Matrix connection is correct and validated & done through our network partner (AT&T) which is one of the leading & reliable service provider in the USA
3. As discussed regarding the GPRS being active on the SIM card provided – this is explicitly mentioned in the “Customer Undertaking” section on the Customer Agreement Form. We understand the importance of this detail, and hence have covered this aspect for the clarity of the users
4. We understand that you might have been in hurry while purchasing this connection at our airport counter. But a copy of the Customer Agreement Form was provided so that all important Information can be read at your convenience
5. While the billing done was absolutely correct, understanding you had inadvertently used our connection for data usage and had to bear this expense, we offered a discount on data usage.
which did not even cover our cost
6. The goodwill gesture was extended for a amicable closure of the issue however the demand was raised by you for further reduction of charges which was not possible considering the above. Sir if you still feel that the goodwill gesture offered is not appropriate, we would like to withdraw the same, and revert to the actual billing for your connection.
If you have any further queries please feel free to contact me on +91 [protected] . We look forward to your response and would be more than willing to explain any more details required by you for the same.
Thank you for your feedback . Please find below our response :
1. The billing has been done basis your usage and the tariff plan selected by you – ATT15wh0410A
2. The usage billed to you for your Matrix connection is correct and validated & done through our network partner (AT&T) which is one of the leading & reliable service provider in the USA
3. As discussed regarding the GPRS being active on the SIM card provided – this is explicitly mentioned in the “Customer Undertaking” section on the Customer Agreement Form. We understand the importance of this detail, and hence have covered this aspect for the clarity of the users
4. We understand that you might have been in hurry while purchasing this connection at our airport counter. But a copy of the Customer Agreement Form was provided so that all important Information can be read at your convenience
5. While the billing done was absolutely correct, understanding you had inadvertently used our connection for data usage and had to bear this expense, we offered a discount on data usage.
which did not even cover our cost
6. The goodwill gesture was extended for a amicable closure of the issue however the demand was raised by you for further reduction of charges which was not possible considering the above. Sir if you still feel that the goodwill gesture offered is not appropriate, we would like to withdraw the same, and revert to the actual billing for your connection.
If you have any further queries please feel free to contact me on +91 [protected] . We look forward to your response and would be more than willing to explain any more details required by you for the same.
Withdraw your gesture ..??? You people have charged the card without permission.
I'm also going to write to all your partners and send them the document as well. The 13000 rupees charged to me will turn out to be more expensive for your company.
I'm also going to write to all your partners and send them the document as well. The 13000 rupees charged to me will turn out to be more expensive for your company.
I am also currently undergoing a problem with this fraudulent company. I took a datacard for my laptop from Chennai International Airport on my way to Singapore. The datacard did not work - in fact, it failed to get connected. I called their customer service from Singapore and it was a mere waste of time and money because every person picking up assured me that their service people will call back on my Chennai number which has international roaming. But no one called.
On coming back to India, I send them a complaint giving all the error message etc. There was no response to repeated reminders.
But the cheats that they are, they promptly have generated a bill for Rs 1, 776/- for a card that did not work even for a second.
Only saving grace was that I could block my credit card from being used because I sensed that these people would just use it without permission. They tried but I was faster.
And it is a shame that these kind of fraudulent companies are allowed to aggressively canvas customers inside international airports, that too after all immigration counter etc.
On coming back to India, I send them a complaint giving all the error message etc. There was no response to repeated reminders.
But the cheats that they are, they promptly have generated a bill for Rs 1, 776/- for a card that did not work even for a second.
Only saving grace was that I could block my credit card from being used because I sensed that these people would just use it without permission. They tried but I was faster.
And it is a shame that these kind of fraudulent companies are allowed to aggressively canvas customers inside international airports, that too after all immigration counter etc.
I totally agree with many views on Matrix ripping off travellers with their sim cards. I think the company is able to advertise so heavily as they are stealing money from customers without offering service. there are so many other cards available in the market which are far better than Matrix. I was promised 100 minutes free local calls in the US. My sim stopped working after 3 days but still I was billied an additional 15 usd. Matrix sucks, travellers beware
First, I must say that I had extremely bad experience with Matrix and I have no doubts saying that Matrix is FRAUD. I used Matrix SIM card for Finland and Sweden. Customer Name: Mr. Siddhartha Pratim Saikia CAF No: M 1801517 Account Code: 480305.
I have been charged FALSE for calls worth Rs 4519.28 as per the details below:
Roaming-Voice 00:07:17 56.40 4, 519.28
09/10/11 11:17:33 [protected] Roaming Call Finland 00:02:39 21.15 1, 694.75
09/10/11 12:05:31 [protected] Roaming Call Finland 00:04:38 35.25 2, 824.53
I called the same number few times. When I called the above number from Sweden, I was charged Rs 156.25. HOW CAN THE SAME CALL BE CHARGED RS 4519.28 FROM FINLAND? My SIM was valid for both FINLAND and SWEDEN.
Under any circumstances, I will not pat these FALSE charges. I want Matrix to revert RS 4519.28 to my credit card immediately. Else, I WILL TAKE THE MATTER TO CHAIRMAN OF TELECOM REGULATORY AUTHORITY OF INDIA (TRAI) and TELECOM MINISTRY.
I WANT MY MONEY BACK IMMEDIATELY.
I have been charged FALSE for calls worth Rs 4519.28 as per the details below:
Roaming-Voice 00:07:17 56.40 4, 519.28
09/10/11 11:17:33 [protected] Roaming Call Finland 00:02:39 21.15 1, 694.75
09/10/11 12:05:31 [protected] Roaming Call Finland 00:04:38 35.25 2, 824.53
I called the same number few times. When I called the above number from Sweden, I was charged Rs 156.25. HOW CAN THE SAME CALL BE CHARGED RS 4519.28 FROM FINLAND? My SIM was valid for both FINLAND and SWEDEN.
Under any circumstances, I will not pat these FALSE charges. I want Matrix to revert RS 4519.28 to my credit card immediately. Else, I WILL TAKE THE MATTER TO CHAIRMAN OF TELECOM REGULATORY AUTHORITY OF INDIA (TRAI) and TELECOM MINISTRY.
I WANT MY MONEY BACK IMMEDIATELY.
I had taken Matrix data to US card service with plan of free usage of 1 GB for 15 days . I was shocked to see the bill of Rs 58925.30 sent by Matrix and which is inflated bill as my usage is not upto that limit. As I had free wi fi in the hotel, where I was staying, I hardly used matrix data card. In the bill it shows the usage of 1.8 GB, out of which 1 GB was my limit, but Matrix has charged for whole 1.8 GB. How can it be 58000 for such as small usage..? The amount is just unbeleivable for not using even a minimum usage. The highly exorbitant amounts have shocked me. The represenattive with whom I had interaction is also not responding to my calls. Also I do not understand the varied amount of billing amounts sent to me. After seeing so many complaints against the company it comes to my knowledge that the company has been literally looting people, from the previous complaints. beware of this company.. I sincere request to all international traveller not to get fooled by opt to use MATRIX Sim & Data card...
We had taken a connection from Matrix for Data plan for international trip to US.
we had taken a 2GB plan for data usage on i-pad. We were very clear we wont use the service on completion of 2GB and we had communicated this to the person Ankit jain who was representing Matrix and was a point of contact from matrix to us. We had requested them to inform us immediately when we are crossing 2GB and also disconnect it once we reach 2GB however they told us they cant disconnect but they will inform us when we are nearing 2GB.
They very much contacted us to inform us the same through email however they also very clearly told that if we use any data further we would be charged $10 per evevry 1 GB. Backing on which we decided to use it further. however in the bills they have charged us so heavily, as per the bill the extra usage is 3GB and the total bill amount charged is 200000 approx. This is very shocking and we need someone to look into this matter asap. its for the matrix number [protected].
my contact id is [protected]@gmail.com and the contact number [protected].
we had taken a 2GB plan for data usage on i-pad. We were very clear we wont use the service on completion of 2GB and we had communicated this to the person Ankit jain who was representing Matrix and was a point of contact from matrix to us. We had requested them to inform us immediately when we are crossing 2GB and also disconnect it once we reach 2GB however they told us they cant disconnect but they will inform us when we are nearing 2GB.
They very much contacted us to inform us the same through email however they also very clearly told that if we use any data further we would be charged $10 per evevry 1 GB. Backing on which we decided to use it further. however in the bills they have charged us so heavily, as per the bill the extra usage is 3GB and the total bill amount charged is 200000 approx. This is very shocking and we need someone to look into this matter asap. its for the matrix number [protected].
my contact id is [protected]@gmail.com and the contact number [protected].
Matrix cellular is complete cheat. Not worth rating and don't even deserve rating of 1.
They sold the card with fancy plan and I was already received of huge deposit amount at the time of sign up Rs7500. There is no alert or notification of exceeding the limit, overcharging and unfair billing leading to Rs12000+ I am now threatned by these guys for legal action and I am prepared to face this and kept all proofs properly to fight the battle.
This company should be banned...Please stay away from these folks.
They sold the card with fancy plan and I was already received of huge deposit amount at the time of sign up Rs7500. There is no alert or notification of exceeding the limit, overcharging and unfair billing leading to Rs12000+ I am now threatned by these guys for legal action and I am prepared to face this and kept all proofs properly to fight the battle.
This company should be banned...Please stay away from these folks.
Never evey thing to buying Matrix...specially when travelling to UK
4 hour of extrausage was equal to 12000/- according to matrix.
Inspite of have the rate of .09 pound per minuts...
It was my biggest mistake to carry matrix..
4 hour of extrausage was equal to 12000/- according to matrix.
Inspite of have the rate of .09 pound per minuts...
It was my biggest mistake to carry matrix..
Just see the Employee Attrition Rate in this fraud company. no employee work here for more than two months in their sales deptt.
It is with total disgust that I am writing this post and also mailing to matrix cellular.
In spite of repeated promises and mail (dated 24th April) from Mr Gaurav Singhal (Assistant Manager Sales, Matrix) that my USA phone usage bills being reversed, and will take 7-10 working days, my phone bills have not being reversed till today!!
I had been wrongly charged through my credit card inspite of me mentioning that i will pay my bills in cash, and have already paid it.
Its its been more than two months that bills have not being reversed from my credit card, despite my repeated phone calls to you.
I have got detailed phone calls records of my telephonic conversation with Mr Gaurav Singhal (Assistant Manager - Channel Sales, Matrix cellular), having me calling him up every fortnight or so since 24th April that the reversal of my bills have not being done and being reassured that it is being done in next 72 hours.
On top of that now I am receiving mails and phone calls from Citibank regarding non payment of dues with late fees charges imposed on me.
Moreover, I have been getting several calls, sms, mails from my citibank, asking me why am I not submitting my bills to them. This is not only embarrassing, but also harassing.And all this without any fault of mine.
This is not only absurd but also insulting. I have been mentally harassed by behavior and dealings of your representatives..
I request matrix customer support cell (if it exists!!) to look in this matter at earliest, and solve it. I will not deposit any dues to citibank, arising from matrix including late fees, as they should have been taken care by your company in first place itself.
I have been using services of your company for last dozen of my visits abroad in last couple of years, but this time the services been given and behavior of your company's representatives leave a lot to be desired!! And on top of that now your representatives have resorted to what is not any less than cheating to customer.
Dr Rajat Gupta
[protected]
In spite of repeated promises and mail (dated 24th April) from Mr Gaurav Singhal (Assistant Manager Sales, Matrix) that my USA phone usage bills being reversed, and will take 7-10 working days, my phone bills have not being reversed till today!!
I had been wrongly charged through my credit card inspite of me mentioning that i will pay my bills in cash, and have already paid it.
Its its been more than two months that bills have not being reversed from my credit card, despite my repeated phone calls to you.
I have got detailed phone calls records of my telephonic conversation with Mr Gaurav Singhal (Assistant Manager - Channel Sales, Matrix cellular), having me calling him up every fortnight or so since 24th April that the reversal of my bills have not being done and being reassured that it is being done in next 72 hours.
On top of that now I am receiving mails and phone calls from Citibank regarding non payment of dues with late fees charges imposed on me.
Moreover, I have been getting several calls, sms, mails from my citibank, asking me why am I not submitting my bills to them. This is not only embarrassing, but also harassing.And all this without any fault of mine.
This is not only absurd but also insulting. I have been mentally harassed by behavior and dealings of your representatives..
I request matrix customer support cell (if it exists!!) to look in this matter at earliest, and solve it. I will not deposit any dues to citibank, arising from matrix including late fees, as they should have been taken care by your company in first place itself.
I have been using services of your company for last dozen of my visits abroad in last couple of years, but this time the services been given and behavior of your company's representatives leave a lot to be desired!! And on top of that now your representatives have resorted to what is not any less than cheating to customer.
Dr Rajat Gupta
[protected]
OMG ... i am really scared now .. i have taken this matrix postpaid connection to FRabce for a month . I dono wat the bill could be when i come back . I could not even sleep after seeing these reviews .
Anyone please suggest what should i do now .. I have lost the bills and other forms that they have given to me.. What should i do now??
Please help :(
Anyone please suggest what should i do now .. I have lost the bills and other forms that they have given to me.. What should i do now??
Please help :(
Block your card Bharat!
I am also undergoing the same issue of these cheats charging my card huge amount
I am also undergoing the same issue of these cheats charging my card huge amount
I accept to all you people complaints on matrix...These fellows don't know how to make money.
In hyderabad aiport promised me that they will charge just 100 rs from my credit card, remaining bill will be send to billing address.before sending bill only without my permission they deducted from credit card...even there is no response from those people...
making public that we will raise complaint on you..if you ask me being an customers we need to raise complaint on those people on this corruption
In hyderabad aiport promised me that they will charge just 100 rs from my credit card, remaining bill will be send to billing address.before sending bill only without my permission they deducted from credit card...even there is no response from those people...
making public that we will raise complaint on you..if you ask me being an customers we need to raise complaint on those people on this corruption
Totally disgusted with Matrix Cellular
They are the biggest Frauds and bang your head against wall in case you are expecting any support or response.
Date: 13th Aug to 19th Aug, Thailand
Matrix Phone No: [protected]
Bill No. : MT366461
Bill Date : 04-Sep-13
Matrix company is a bunch of non responsive, illiterates. I am under a debt of Rs 37000 because of automatic messages which went from my international sim card. Out of Rs. 37000 my actual usage was less than even a 1000 Rs and and international texts were for around Rs. 36000. I dont even need to mention that this is an issue but from last one month i am fighting and wrote to many people in matrix with no response. TOTALLY DISGUSTED
I request everyone not to use Matrix services, find any other alternative but not matrix cards. This company should die.
Rahul
They are the biggest Frauds and bang your head against wall in case you are expecting any support or response.
Date: 13th Aug to 19th Aug, Thailand
Matrix Phone No: [protected]
Bill No. : MT366461
Bill Date : 04-Sep-13
Matrix company is a bunch of non responsive, illiterates. I am under a debt of Rs 37000 because of automatic messages which went from my international sim card. Out of Rs. 37000 my actual usage was less than even a 1000 Rs and and international texts were for around Rs. 36000. I dont even need to mention that this is an issue but from last one month i am fighting and wrote to many people in matrix with no response. TOTALLY DISGUSTED
I request everyone not to use Matrix services, find any other alternative but not matrix cards. This company should die.
Rahul
Wow, I thought I was the only one who suffered. Under the new Companies act, 2013 we are now in a position to take class action against a company in India. Very generally speaking, a class action is a lawsuit that allows a large number of people with a common interest in a matter to sue or be sued as a group. I will write to each one of you and see if we can do something to take strict action against this company.
You could also write to me on pillay.[protected]@gmail.com
Plus I just noticed that Matrix is not even regulated by TRAI which is strange.
You could also write to me on pillay.[protected]@gmail.com
Plus I just noticed that Matrix is not even regulated by TRAI which is strange.
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+91 80 6649 1074
+91 98 1128 8888
+91 90 9993 4608
7 Khullar Farms, Mandi Road, Mehrauli, New Delhi, Delhi, India - 110030
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Arun hotel — customer service
Spoke to an agent, so i needa itomized bill with free of cost in a paper mode. No response spoke to 3 agents but I havnt recvd the itomized bill in a paper mode. I am having 8 Family airtel CUG If i am not going to receive a explanation for my bill in a paper mode within a week we all will dis connect the airtel connections. send me the itomized bill in paper mode for the usage of my number which got overcharged for 2-3 months [protected].