[Resolved] Matrix Cellular International Services Pvt Ltd — FALSE BILLING | |||
First, I must say that I had extremely bad experience with Matrix and I have no doubts saying that Matrix is FRAUD. I used Matrix SIM card for Finland and Sweden. Customer Name: Mr. Siddhartha Pratim Saikia CAF No: M 1801517 Account Code: 480305. I have been charged FALSE for calls worth Rs 4519.28 as per the details below: Roaming-Voice 00:07:17 56.40 4,519.28 09/10/11 11:17:33 [protected] Roaming Call Finland 00:02:39 21.15 1,694.75 09/10/11 12:05:31 [protected] Roaming Call Finland 00:04:38 35.25 2,824.53 I called the same number few times. When I called the above number from Sweden, I was charged Rs 156.25. HOW CAN THE SAME CALL BE CHARGED RS 4519.28 FROM FINLAND? My SIM was valid for both FINLAND and SWEDEN. Under any circumstances, I will not pat these FALSE charges. I want Matrix to revert RS 4519.28 to my credit card immediately. Else, I WILL TAKE THE MATTER TO CHAIRMAN OF TELECOM REGULATORY AUTHORITY OF INDIA (TRAI) and TELECOM MINISTRY. I WANT MY MONEY BACK IMMEDIATELY. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
FRAUDULENCE UNLIMITED...
Matrix replies---
Dear Mr. Saikia,
This is in regards to the below mentioned email.
Sir, we have just received an update from our network partner for the query raised on your case. And as per the confirmation received, the calls are genuine and have been billed correctly in the invoice. Kindly refer below the statement received by them:
The first call was an outbound call the customer was roaming on the Telia network in Sweden.
The second and third calls were inbound calls from the international number while they were roaming in Finland on the Sonera network. These inbound calls have been highlighted as a Premium rated incoming call.
Since the network partner explains and validates the calls are indisputable and have been borne by us to them, therefore, we regret to state you that we would not be able to execute any waiver in this regards.
We anticipate your kind understanding in this regards.
Please let us know in case of any further assistance.
Thanks
Warm Regards,
Nayab Ahamad
International Operations
Matrix replies---
Dear Mr. Saikia,
This is in regards to the below mentioned email.
Sir, we have just received an update from our network partner for the query raised on your case. And as per the confirmation received, the calls are genuine and have been billed correctly in the invoice. Kindly refer below the statement received by them:
The first call was an outbound call the customer was roaming on the Telia network in Sweden.
The second and third calls were inbound calls from the international number while they were roaming in Finland on the Sonera network. These inbound calls have been highlighted as a Premium rated incoming call.
Since the network partner explains and validates the calls are indisputable and have been borne by us to them, therefore, we regret to state you that we would not be able to execute any waiver in this regards.
We anticipate your kind understanding in this regards.
Please let us know in case of any further assistance.
Thanks
Warm Regards,
Nayab Ahamad
International Operations
DONOT TELL ME THIS CRAP. I AM NOT BOTHERED WHETHER MATRIX HAS PAID TO NETWORK PROVIDER OR NOT. WHEN MY SIM WAS VALID FOR BOTH SWEDEN AND FINLAND- HOW CAN THIS BE A ROAMING? I
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This is in regards to your above mentioned complaint.
We sincerely apologize for the inconvenience caused to you due to billing issue.
As per our discussion, we have raised the issue to our network partner, we will update you as soon as we receive reply from them .
We anticipate your patience and kind understanding in this regards.
Thanks.
Regards,
Support_Matrix