[Resolved]  Max Motors – Hero Honda (Hero MotoCorp) Service Centre (Nahur / Bhandup - Mumbai) — Worst Service - Anytime

Address:

Maharashtra

From the day one, I bought a bike Hero Honda Passion Pro, I had always felt that getting bikes serviced at authorized Hero Honda service centre is good for bike and its performance.

But my experience with MAX Motors – Hero Honda service centre (located at Nahur/Bhandup) was worst ever….Since 2008 the year I bought my bike have been giving my bike to this centre for servicing and there would not be a single time that I would not have argument with them.

Their only single motive is – SQUEEZE AS MUCH MONEY AS POSSIBLE FROM THE CUSTOMERS. Even though your bike might not require any spare part replacement or any other repairs they will make you feel that there is a big fault in bike and it should be repaired.

Secondly expect the unexpected – you ask them the estimated cost for the repairs…..the cost might some time get doubled after the repair…..reasoning they have found more things to be repaired or more parts to be replaced.

Experiencing so many problems I decided that only when if bike requires a spare part replacement I will visit these service centres, so that I get genuine parts.

On 14th January 2012, I gave my bike for repair at the so called MAX Motors Hero Honda (or Hero Motocorp) service centre to get my handle break lever and indicator light replaced:

1. First of all they tried to ignore me as it was Saturday and they were busy in the bikes that has to be serviced and involves much huge cost as compared to mine.

2. After standing for an hour I my bike was taken for repair.

3. They did a good job is replacing both the required replacements, shocked when received the bills. They had charged me twice for the indicator bulb. On asking question on the same got a answer that the first bulb the replaced got fused immediately, so the used another bulb (Was this my fault).

4. As expected, billing has to be huge for replacing the bulb and the break lever Rs. 360.

5. Another shocker when they I left the place with my bike I later noticed that the handle break cover was missing, which was there earlier. When asked about the same to the owner got an expected answer, it was not there when the bike was given and they can’t do anything on this. Next time will have to take the photograph of bike from all the angles before handing it over to them.

One intelligent and wise advice to all Hero Honda bike owners. Please do not visit MAX Motors Hero Honda service centre for any repairs or servicing. Only visit them when you need any spare parts, buy the spare part from them buy get it replaced from roadside garage. ALL THE BEST if you do not want to take this advice.