[Resolved] Max New York Life — Due Premium Amounts_Current Year and Previous Year | |
I am Anju Titus, a ULIP plan holder of Max New York Life Policy (Policy #:[protected]. Initiation date of the policy: 29th Mar'07 - Policy amount Rs. 5, 000/- per month. Total Annual Target Premium : Rs. 60, 000 p.m. I had paid all my first premium dt: 29th Mar'07 by cheque of Rs. 5, 000/- for intiating the policy and filed an ECS mandate form drawn on my ICICI Bank Salary A/c for the subsequent premiums to be automatically debited to my account every month. Due to some system issue / error within Max payment procedures: 1) The premium for the month of 29th Apr'07 never got debited to my account; Rs. 5, 000/- 2) For the subsequent months 29th May'07, 29th Jun'07, 29th Jul'07 and 29th Aug'07 the company did ECS of Rs. 2, 835.5/- per month for the above mentioned months as automatic debit to my ICICI Salary A/c resulting in shortfall of monthly targeted premium; (Rs. 5, 000.00 - Rs. 2, 835.5 = Rs. 2, 164.5*4 months = Rs. 8, 658/-) 3) Hence my total premium received by MNYL for the year 29th Apr’07 till 29th Mar’07 = Rs. 46, 342 4) All the above resulted to a shortfall of Rs. 13, 658.00 in my annual targeted premium (Rs. 60, 000.00 - Rs. 46, 342.00) - Shortfall of Rs. 8, 658/- (May’07 until Aug’07) + Apr’07 Premium Rs. 5, 000/- For the 2nd Year Apr’08 till Mar’09 On account of insufficient funds in my bank I had paid to the MNYL in clubbed amount through my credit card making a total of Rs. 68, 660/- Rs. 8, 660/- Excess Premium paid (Premium Paid Rs. 68, 660/- Annual Target Premium Rs. 60, 000/- ) during 29th Apr’08 till 29th Apr’09 adjust the shortfall of last year occurred during 29th Apr’07 till 29th Mar’08 Balance left / shortfall for 29th Apr’07 till 29th Mar’08 = Rs. 13658 - Rs. 8, 660 = Rs. 4998/- Premium still unpaid for 29th Apr’09 = Rs. 5, 000/- 29th May’09 = Rs. 5, 000/- Total Outstanding premium that I am supposed and liable to max as per the calculation and receipt received from MNYL is: 29th Apr’09 = Rs. 5, 000/- + 29th May’09 = Rs. 5, 000/- + Shortfall of 29th Apr’07 till 29th Mar’08 = Rs. 4, 998/- Rs.14, 998/- All the above calclaution is precise and clear anough and very well with me in Black and white as per the receipts and annual statements received from Max New York Life for financial year: - 29th Apr’06 till 29th Mar’07 (Rs. 5, 000 for entire f.y. for policy initiation - 29th Apr’07 till 29th Mar’08 (Rs. 46, 342/- for entire f.y.; Rs. 60, 000 – Rs. 46, 342 = Rs. 13, 658/- shortfall) - 29th Apr’08 till 29th Mar’09 (Rs. 68, 660 for entire f.y.; Rs. 60, 000 Annual Premium + Rs. 8, 660/- balance of previous year adjusted - 29th Apr’09 till 29th Mar’10 (Rs. 5, 000 for Apr’09 + Rs. 5, 000 for May’09; still unpaid/outstanding) The need rather want for lodging this complaint is that inspite of my several reminder/requests/complaints/notification to Max New York Life customer care, innumerable emails to service desk and customer care, innumerable visits to max office nothing is yet sorted out. I still get payment reminders through email and posts mentioning the total dues pending is Rs. 23, 658/- or some other high value amount. Although I have all the proofs in form of receipts+credit card statement+bank statements+annual premium statements which I have shared with MNYL corporate office, regional office, customer care, emails no body has really sorted my problem and agony rather increased it by irritating me to the worst possible way as unheard request or notification that is supposidely to be dumped. I feel either the system are not updated or they do not have correct data as in a month I get some stupid reminders over email and post or SMS for paying an unevaluated premiums which is not even just to ask to customer who had been loyal and honest for payment and continued support to MNYL for the past three years. Apart from all this I had been having harassing notes and reminders that my policy has lapsed, I don’t mind paying the premium but it has to be genuine and as per the records. I sincerely feel MNYL to look into my case and analyze it thorough to realize and fix the holes, errors, omissions done by them and where the actual problem exists due to which the unpaid premium or outstanding premium calculated by them is on higher side than actual. If required I am ready to show the records including my bank statements, credit card statements, premium receipts, annual premium statement, email records and certainly you can hear to VOX files or call records with the customer care. I am really pissed of to my last level and that is the reason I thought I can share my concern and ask for consumer rights. Regards Anju Titus E-mail: anju.[protected]@hcl.in Personal email: titus.[protected]@yahoo.co.uk Cell#: [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
max newyork life company is totally froud & all employ r lier. they cheated me two times .i wanna to go now for legal against this company
BEWARE ALL FRIENDS FROM THIS COMPANY
BEWARE ALL FRIENDS FROM THIS COMPANY
Hi Anju,
It seems a case of wrong entries into Mymoney software..Would suggest you to visit any nearest branch and ask for complete payment history since inception from MyMoney software..This will give u each & every payment entry done in your policy. Then you can match with your payment submission proofs. I am sure you'll find some disconnect as your complaint history shows..
I hope this will solve your query & complaint abt company & their employees.
Reverting to your query since i was an employee of this company few months back & i know few processes.
Revert back me if this get resolved with this suggestion..
UR,
Wellwisher..
It seems a case of wrong entries into Mymoney software..Would suggest you to visit any nearest branch and ask for complete payment history since inception from MyMoney software..This will give u each & every payment entry done in your policy. Then you can match with your payment submission proofs. I am sure you'll find some disconnect as your complaint history shows..
I hope this will solve your query & complaint abt company & their employees.
Reverting to your query since i was an employee of this company few months back & i know few processes.
Revert back me if this get resolved with this suggestion..
UR,
Wellwisher..
Dear Sir/Madam
Thank you for writing to Customer Services at Max New York Life Insurance.
We acknowledge the receipt of your request and our Customer Service Executive will get in touch with you in the next 48 hours.
Please note that the reference numbers for your request is...1134822
We request you to quote the above number in all future communication with MNYL representatives
You may also get in touch with our Customer Help Line number[protected]toll free if calling from MTNL or BSNL network)
[protected] toll free if calling from any other network ) or[protected].
We assure you that we will continue to provide you with the service that Max New York Life is committed to deliver.
Regards,
Customer Services
On Wed, Sep 30, 2009 at 8:59 PM, annamalai jayaraman <[protected]@gmail.com> wrote:
Dear Mr.Vikrant Kumar,
[
This is with reference to policy number[protected]
As per the telephonic conversation to provide written request letter to change the servicing agent I sent the copy of my letter dated[protected] on 23rd Sep. 2009.
Even after a weeks time I am yet to receive an acknowledgement from you.
Now I have a good news to share - my son got appointment in a MNC and interested to open a policy for him, but I am unable to suggest your company, although a policy had already been opened on his favour which he knew.
Expecting your reply - A.JAYARAMAN, Chennai - 600117.
annamalai jayaraman to Service.Helpde.
show details 9/23/09
Dear Mr.Vikrant Kumar,
Thank you for contacting the Customer.
This is with reference to policy number[protected]
As per the telephonic conversation to provide written request letter to change the servicing agent - sorry the un-servicing agent.
Before taking any decision please go through the copy of my letter dated[protected], attached herewith that it will reveal my agony /self explanatory.
Adding fuel to this, even after the correction of postal address of my wife Smt. A.J.Gangabai on your end, (I believe so) last month also I received an SMS stating that the document dispatched to me had returned to you undelivered.
After I contacted your Chennai Office, over phone the letter was sent to me to the present address, the shocking joke is that the letter inside the cover, bearing ASSAM address.
I sent a Xerox copy of the above letter (wrongly addressed, but with the correct policy no) to your Chennai Office through your staff member Shri.RAMU, who came in person to collect the cheque in respect of my Policy No.[protected] which I didn’t want to renew- due to the above lapses on the part of the Max New York Life Insurance Company as a proof of our present pathetic state of affair - where I am and what to do further.
Now, under such circumstances, I am not willing to have any agent who will exploit my hard earned money. If at all any thing needed, I can contact in person or otherwise ultimately -as a last resort I won't renew any of the above four policies - Please suggest me what to do.
Expecting your valuable reply - A.JAYARAMAN, Chennai - 600117.
Thank you for writing to Customer Services at Max New York Life Insurance.
We acknowledge the receipt of your request and our Customer Service Executive will get in touch with you in the next 48 hours.
Please note that the reference numbers for your request is...1134822
We request you to quote the above number in all future communication with MNYL representatives
You may also get in touch with our Customer Help Line number[protected]toll free if calling from MTNL or BSNL network)
[protected] toll free if calling from any other network ) or[protected].
We assure you that we will continue to provide you with the service that Max New York Life is committed to deliver.
Regards,
Customer Services
On Wed, Sep 30, 2009 at 8:59 PM, annamalai jayaraman <[protected]@gmail.com> wrote:
Dear Mr.Vikrant Kumar,
[
This is with reference to policy number[protected]
As per the telephonic conversation to provide written request letter to change the servicing agent I sent the copy of my letter dated[protected] on 23rd Sep. 2009.
Even after a weeks time I am yet to receive an acknowledgement from you.
Now I have a good news to share - my son got appointment in a MNC and interested to open a policy for him, but I am unable to suggest your company, although a policy had already been opened on his favour which he knew.
Expecting your reply - A.JAYARAMAN, Chennai - 600117.
annamalai jayaraman to Service.Helpde.
show details 9/23/09
Dear Mr.Vikrant Kumar,
Thank you for contacting the Customer.
This is with reference to policy number[protected]
As per the telephonic conversation to provide written request letter to change the servicing agent - sorry the un-servicing agent.
Before taking any decision please go through the copy of my letter dated[protected], attached herewith that it will reveal my agony /self explanatory.
Adding fuel to this, even after the correction of postal address of my wife Smt. A.J.Gangabai on your end, (I believe so) last month also I received an SMS stating that the document dispatched to me had returned to you undelivered.
After I contacted your Chennai Office, over phone the letter was sent to me to the present address, the shocking joke is that the letter inside the cover, bearing ASSAM address.
I sent a Xerox copy of the above letter (wrongly addressed, but with the correct policy no) to your Chennai Office through your staff member Shri.RAMU, who came in person to collect the cheque in respect of my Policy No.[protected] which I didn’t want to renew- due to the above lapses on the part of the Max New York Life Insurance Company as a proof of our present pathetic state of affair - where I am and what to do further.
Now, under such circumstances, I am not willing to have any agent who will exploit my hard earned money. If at all any thing needed, I can contact in person or otherwise ultimately -as a last resort I won't renew any of the above four policies - Please suggest me what to do.
Expecting your valuable reply - A.JAYARAMAN, Chennai - 600117.
Dear customer care incharge (maxnewyorklife insurance co.)
I regret to write to you even though you have not responded to me even after one full year - only penalising the customer by pushing the client to cancel the mediclaim policy.
THANK YOU FOR INSULTING THE CUSTOMER. GO AHEAD SUPPORTING THE UNSERVICING AGENTS LIKE MR.V.RUP KUMAR -[protected].
I AM HEREWITH ATTACHING THE ONE YEAR BACK LETTER SENT TO YOU FOR TAKING APPROPRIATE ACTION.
Mr.Bharadwaj, the then Deputy Manager, Chennai Adyar Branch Office also was kind enough to support the agent, but not the customer. The cancellation of the policy in favour of my wife
Smt.A.J.GANGA BAI, - CREDIT GOES TO MR.BHARADWAJ.
FOR RENEWAL OF POLICY NO.[protected], MET Mr.PADMANABAN, present Dy.Mgr. Adyar Branch, on 7th July 2010- shown him the documents, i.e. my representation submitted and duly acknowledged by Mr.Baradwaj, DM on 12- Jan.2010, and requested to take action.
NOTHING HAD HAPPENED. ONLY A TELEPHONIC REMINDER FOR THE PAYMENT OF RENEWAL FOR MY POLICY NO[protected] DUE ON 28-Aug.2010 (FROM Hyderabad ON[protected] Ms.Hema Bindu) which now I decided to discontinue IN PROTEST OF NEGLIGENCE AND INACTION On My Representations Submitted So Far.
NOW LET IT BE THE ULTIMATUM.
LET US PLAY THE GAME DIFFERENTLY.
BUT, I reiterate my point - YOU ARE SOLELY or JOINTLY RESPONSIBLE FOR THE CONSEQUENCES arising out of my above policies, the problems and its purposeful delay or negligence of service by your Max New York Insurance Company to the customer even on repeated attempts made to redress the grievances.- Jayaraman.A. Training Officer, CTI., Guindy, Chennai-600032.
I regret to write to you even though you have not responded to me even after one full year - only penalising the customer by pushing the client to cancel the mediclaim policy.
THANK YOU FOR INSULTING THE CUSTOMER. GO AHEAD SUPPORTING THE UNSERVICING AGENTS LIKE MR.V.RUP KUMAR -[protected].
I AM HEREWITH ATTACHING THE ONE YEAR BACK LETTER SENT TO YOU FOR TAKING APPROPRIATE ACTION.
Mr.Bharadwaj, the then Deputy Manager, Chennai Adyar Branch Office also was kind enough to support the agent, but not the customer. The cancellation of the policy in favour of my wife
Smt.A.J.GANGA BAI, - CREDIT GOES TO MR.BHARADWAJ.
FOR RENEWAL OF POLICY NO.[protected], MET Mr.PADMANABAN, present Dy.Mgr. Adyar Branch, on 7th July 2010- shown him the documents, i.e. my representation submitted and duly acknowledged by Mr.Baradwaj, DM on 12- Jan.2010, and requested to take action.
NOTHING HAD HAPPENED. ONLY A TELEPHONIC REMINDER FOR THE PAYMENT OF RENEWAL FOR MY POLICY NO[protected] DUE ON 28-Aug.2010 (FROM Hyderabad ON[protected] Ms.Hema Bindu) which now I decided to discontinue IN PROTEST OF NEGLIGENCE AND INACTION On My Representations Submitted So Far.
NOW LET IT BE THE ULTIMATUM.
LET US PLAY THE GAME DIFFERENTLY.
BUT, I reiterate my point - YOU ARE SOLELY or JOINTLY RESPONSIBLE FOR THE CONSEQUENCES arising out of my above policies, the problems and its purposeful delay or negligence of service by your Max New York Insurance Company to the customer even on repeated attempts made to redress the grievances.- Jayaraman.A. Training Officer, CTI., Guindy, Chennai-600032.
i am januba bagam, working as a advoiser in max new your life company in dindigul branch under branch manager Mr. krishnan, he is give a sex tourcher to me, i am very appset. plz i want help from u r company said. he is doing blockmail me. he strongely say to me nobody ask a question to me, so u go to complaint any person.plz i kindely i request come to dindigul, u mack enqueary. thank u sir. yours faith full advoicer. janu.
Since, I do not have policy folder with me, I can not not write actual date of birth for on line payment. Kindly let me know the premium due against the noted policies and obliged.
Regards,
Gokul Dey