[Resolved] MAX NEW YORK LIFE INSURANCE LTD — VERY POOR SERVICE
SUB:Policy documents/Payment Receipt not issued after 40 days of the cash payment and the rude behaviour of your Sales Manager
I would like to inform you the service I got your Company and your Sales Manager Mr.Vijay Kumar Mishra was very disappointing and humiliating.
After the discussion I had with your Sales Manager Mr.Sanjay Kumar Mishra on 13th of February 2008 at my office in Coimbatore he promised me the investment papers for 1 lakh will be given to my office and also a copy of it will be send to my mail.I paid the Axis bank cheque for 1 Lakh rupees on 14th of February 2008 to your Sales Executive at 10.30 am.
I left for Germany for my business meeting on 16th Feb 2008 hoping a prompt service from your company.But it was very disappointing that there was no mail or the receipt of payment nor my investment documents were not send to my office even until today.I received a mail from your help desk where they mentioned that my policies effective date is 28th March 2008.
After I reached India on 17th March 2008 I called Mr.Mishra where he had no clue about this so he promised me to give a feedback within 24hrs time.After 24 hrs there was no feedback so I called Mr.Mishra again then he assured a prompt reply before 7.30pm that day.But there was no call from your Sales Manger.I called him again after 3 days.Mr.Mishra asked me to send a mail showing all the details and the discussion I had with him during all these days.I send him the mail to his personal mail id [protected]@yahoo.com on last Friday and a copy to your customer desk also.There was no reply form your Sales Manger atleast mentioning the receipt of my mail.I called Mr.Mishra again on Monday, 24th March 2008 at 10A.M.He said he will call me back after half n hour as he was busy with a Customer.As ususal there was no call from Mr.Mishra until 5p.m so I called him and he was not picking up my call.I called more than 3 times and he didn't answer my call.It really annoyed me and I send a SMS to his mobile about his Stupid and Cheating behaviour which I didnt expect from a Sales Manager of your service oriented Company.Soon after receiving my sms Mr.Mishra called me and bad mouthed me and also said the problem is with Max New York Co so he is not responsible for it and cut the phone saying "[censored] Off'.
I really regret that i invested the money with your company which you claim is giving the World class service to the customers.This is what the World class service according to Max New York Life Insurance Co Ltd?????
I was in big trouble because the time for me to submit the papers for Tax deduction last day was last Monday. I didn't receive a single paper from Max New York Life Insurance Co.Ltd regarding my 1 Lakh Rupees investment after 40 days of my payment.
I regret the necessity of calling your attention to my need because I had a very bad experience form your company. Your company even didn't give me a proper receipt of Rs 1 Lakh I paid to your Company.
In this situation I would like to request you to refund Rs.1 lakh from your company with interest as I suffered lot of mental stress with this kind of service from your Sales Manager Mr.Vijay Kumar Mishra and Max New York Life Insurance Ltd.
I will appreciate your promptness in correcting this problem by refunding my money at the earliest to avoid further legal activities.
Complaint marked as Resolved 2020-08-14 00:04:00