[Resolved] Medplus Pharmacy / Digiplex Syrup — Non-availability of tablets inside the bottle
I have purchased Digeplex syrup for my son who is suffering from stomach pain on our family Doctor Sri.Arun Jaiswal's advise vide Bill No. Tax invoice No.[protected] dt.5.8.2012. The syrup manufactured by M/s.SHREYA Life Sciences :Pvt.Ltd.,Bhagwanpur, Roorkee-247661 with Batch No.R12006108/02 (Expiry date Jul.2013). The shop I visited is situated at D.No.24-59/1, Shivapuri, Malkajgiri,Sec.bad-500057 Phone:[protected].22 AM on 5.8.2012).
After going home, I opened the bottle's plastic covering but before removing the lid, I had a glance over the cover of the bottle and read the instructions in which it was pointed out that the bottle contains two tablets. But to my surprise there were no tablets inside the platic cover nor they fell inside the paper box. On the instructions portion, it is also mentioned that if the product is found without tablets, return the pack. Immediately I rushed to the Medical Store and told about the missing tablets. The salesman who has given me the medicine bluntly replied that he will not take back the bottle nor will replace with new one. He was very rude to me. It is not the loss of Rs.51/- to me. It is the respect and courtesy which is missing in such retail markets.
Hope my grievance will be redressed,
Asst.Manager, LIC of India,
Complaint marked as Resolved Aug 13, 2020