[Resolved] Mega Cabs — Band Mega Cabs in Mumbai

Pijush

from Mumbai, Maharashtra

Address:

Maharashtra

I booked a cab at Mega cab on 8th April afternoon for 9th April 6:15 p.m. to travel from Andheri (W) to LTT Railway Station (Kurla) (booking no. B000026) also I got a SMS confirmation from them.

On 9th April at 5:30 p.m. I called them to reconfirm my booking; the customer representative said that the vehicle will reach at my residence on time. I waited till 6:30 p.m. for the vehicle and after giving them a call at 6.30 p.m. I came to know that cab got broke down and won’t be able to come. He informed me that he is arranging another CAB and it should reach in 40 mins. When the vehicle didn’t arrive till 7:10 p.m. I again called them and the customer representative said that they do not have any vehicle available. I asked them that if they did not had any vehicle then why I was promised another vehicle in 40 mins. The customer representative told me that the best thing would be to cancel the booking.

I had to arrange a private vehicle to reach at LTT Railway station with my family, but I missed my train which costed me more than Rs. 5000/- (train ticket cancellation charges, UP & DN taxi fare etc.) and lots of mental anxieties.

First of all these people don’t even have a courtesy to call in advance and tell that they won’t be able to arrange the cab. At least I would have arranged for some other option.

Will be grateful if you could take strict and necessary action against these people

I think the licence should be cancelled for MEGA CAB as they fail to provide service.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

aungmu

from New Delhi, Delhi

I am from Gurgaon and I booked a cab from MegaCab as I had to take a flight to Kolkata on 4th Feb, 2011, and I booked for the pick up at 6 o'clock in the evening. After talking to them several times I go a SMS at 5:55 pm regarding my booking detail. It says : "Dear Customer, (Booking No-B000033) Your cab DL 1RX 3489, chauffeur Yogender with cell [protected] will reach you as scheduled."
After waiting a while I got a call from that Mr. Yogender, telling that he is stuck in traffic jam and will be little delayed. So I asked him, and he confirmed that he won't be delayed more than 20-25 minutes.
And I waited and waited, then he again called me up, and started to tell me that it is not possible for him to reach me, and I must contact his center for further query. And he hung up.
I tried and tried to call MegaCab office, but they did not pick up. I tried at least 25 times to talk to them, and every time I got a recorded voice speaking that everyone is busy.
I again called up that Mr Yogender, and to the height of my astonishment I got a reply that - I have already cancelled the cab, and that Yogender fellow told me he already picked up a new passenger. I asked him, who the hell told him I cancelled the cab? And he told me, it was their center that sent him new passenger details, by cancelling my booking.
I was at a fix, and there was nobody to answer my call when I tried to reach Mega cab again and again and again and again - they indeed have a very good system of auto replying technology when they don't want to receive a call from their clients.
I will definitely tell all my friends not to opt for that company while booking a Cab. But the authority must take a very strong step against them, and I will suggest this company should be suspended infinitely to stop them harassing common people.