[Resolved] Meru Cab Company Pvt. Ltd. — Poor quality of service / Rude driver...

 
5 Reviews
Mira Road, Thane, Mumbai City District, Maharashtra, India
 rohit22
I phoned Meru Call Centre [protected] on Sunday, 06 February 2011 to book a taxi for a drop to the International Airport, Mumbai from Mira Road the following day (07 February) at 5.30 AM.

I received an SMS with the reference number 3329353, and a subsequent SMS informed me that the Cab: MH02WA8765, Driver: Bansidhar Pandey, Cell: [protected] will reach me at the designated time.

Mr. Pandey was not there at the designated time, so I phoned at 5.41 AM and he informed me that he was on his way, and stuck in traffic. I subsequently phoned him at 6.01 AM, 6.03 AM, 6.27 AM to check about his whereabouts.

It is important to note that not once did Mr. Pandey or the Meru Call Centre phone me up to inform me about the delay. I had to phone each time to check about his whereabouts.

During my last phone with Mr. Pandey he informed me that he was just beyond the Dahisar Toll Plaza. I informed Mr. Pandey that since he was very late, and that my guest was likely to miss his flight, he wait at the Dahisar Toll Plaza so my guest can board the taxi there.

At 6.39 AM I received a call from Mr. Pandey that he will not wait any longer at the Dahisar Toll Plaza. He said that he was missing out on other business (aur bhi dhandha karna hai, were his words). When I informed him that he was at fault to not have reached on time, he was rude and blunt. To the point that he dared me to inform the “Company” if I had any issues, and he hung up the phone.

The important point to note here is: the driver was not on time (he was late by over an hour), he / the company did not intimate me about the delay (I had to repeatedly call on each occasion), the driver was exceptionally rude – he not only dared me, but also hung up the phone on me while I was expressing my grievances.

I would like to inform that I have made a record of all phone calls I received / made to Mr. Bhansidar Pandey ([protected]) and the Meru Cab Call Centre ([protected]).

I would further like to inform that I immediately telephoned the call centre to register my grievance, and was given a patient hearing by the operator who promised action against the erring driver, and also informed me that he will call me thereafter.

I regret to inform that I have received not feedback yet from Meru, and it is the forth day.

I have availed services from Meru in the past with satisfactory results, but this incident has left such a bitter taste that it could well be the last time I subscribe to services of Meru Cab. For a company that prides itself on the training it imparts to drivers, this is a huge disappointment. I will also never recommend its services to anyone who checks with me.

The entire experience and the lack of sensitivity displayed by the driver Bhansidar Pandey, and the company is appalling, and my guest very nearly missed his flight.

I wished to escalate my complaint to the top management at Meru, but none of their contact details appear on the website. I wanted (in the event that they aren’t already) to apprise them about the state of affairs at their company, so they may take remedial measures – again, in the event that they deem it necessary.

In the event that you wish to speak with me about this incident I am available on my mobile: [protected] or my email address [email protected]
Complaint marked as Resolved 
Verified Support
Meru Cabs Customer Care's response, Mar 20, 2015
Hi Rohit, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. To report any such incident in future, please write to us at [email protected] along with details. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Meru
Complaint comments  4 Comments     Updated: Share0Tweet0

Comments

After many years of relation, I found that Meru firm do not stand on their commitment especially on Arr, time ...they have useless excuses whether it is about chauffeur or else an customer executive...due to them I was almost about to loose my Int'l flight and this happened many times in past months / years ... this firm is still lacking as compare to other companies ... Drivers behave like mafia by asking straightly to cancel the booking, Executives react as If they understand us very well by communicating with their simple script "Apology for the In convenience" ...I found this cab firm has got the higher applicable rates in Indian market as compare to other organizations, yet the services are very - very poor...this is an free advise to all citizens that please beware and make bookings at your own risk, as later you will be helpless & no body will be ready to respond you or give you an alternate solution.
I Agree with you and STRONGLY DISAPPROVE OF HIRING MERU, In fact I even found Meru drivers indulging in taking a longer route for a designated drop and than fighting with the customers, on providing substantial documented proof, Meru has been unable to come up with solution . I am trying to enquire if we can lodged a complaint with traffic police for the same if anyone has an idea let me know since Meru doesnt take any action except a enquiry call and there drivers keep fleecing customer .

I tried other cabs and found there drivers more professional and courteous and the fare charges come very less compared to a ride in Meru.
Cheaters Meru Cabs and their Drivers

How #MERU cabs make money:

I was duped by the Meru Driver Subhash Chandra Yadav. He charged me on the credit card Rs 809. Told me that there was no network hence I ll have to pay him by cash. I also paid him by cash and then got a message from my bank that the money has been debited too. So he doubly charged me. I have called Meru many times but nobody is responding to me. This is pure cheating and extortion and the driver must be playing this prank with other innocent customers also.
The drivers don't even know the correct route and sometimes take the customers to wrong route just to increase the kilometers. The same thing happened with me. I had to go to Panvel from Nerul ( Navi Mumbai). The driver wasn't knowing the route and took me to Mumbai Pune Expressway. I found that we were going on a wrong route and got it finalised when I saw the tunnel as there are no tunnels between Nerul and Pune. If I hadn't stopped him then the driver would have taken me to Pune instead of Panvel. The cabs are not even having GPS to know the correct routes. I had to ON my GPS to know where we were and to find the correct route. And the main point to be made is that the driver said that he went to Panvel just a day before and was knowing the route. But as I went forward I got to know that the driver himself stopped the cab after some intervals to ask the route to the passers by. Just because of this IDIOTIC mistake of the driver I had to pay almost 500 rupees extra.
Its for sure that I am not gonna use the MERU CAB anymore but I want my 500 rupees back. The company can measure the distance the driver went wrong, calculate the money and give me the money back !
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and about the ratings, if this case wouldn't have taken place then I would have given 5 stars, but now I am not just interested in giving you even 1 star. So, 0 STARS!!
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i can give you some suggestions, please setup GPRSs in your cabs so that this thing doesn't happen to someone else.

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    Meru Cab Company Pvt. Ltd. - Poor quality of service / Rude driver...