[Resolved] Meru Cab — Deficiency In Service - Falling Back on Commitment | |||
I had booked a Meru Cab on 22-June-2010 for plying me from Chembur to Prabhadevi on the 23-June-2010 at 0840 hrs. I has called the call center well in advance so that my booking is confirmed. The Call Center confirmed my booking with Reference No. AU1A18868, via a SMS sent at 1513 hrs on 22-June-2010. The SMS carried the information that the cab details would be sent 30 minutes prior to pickup. On the day on when the service was to be rendered, I did not receive any notification of the cab details 30 minutes prior to pickup. However at about 0830 hrs I received a call from Meru Cabs informing me that my booking was canceled. Reson given was that there are no cabs available and the assigned cab had broken down. My complaint is that Meru Cab has harassed me, wasted my time, caused me great grievance, discomfort, among others. Another 'co incidence' is that the Yello Black Taxi's had also stopped plying. Hence this aggravated my problems further. I would like to complaint in very strong words Against Meru due to their poor service and monopolistic practices. Jaideep Singh Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Mar 21, 2015 Meru Cabs Customer Care's response Hi Jaideep, sorry for a delayed response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take corrective measures that may be required. It's our endeavour to provide timely and satisfactory service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. To report any incident in future, please share Booking ID/Mobile No along with the issue details at [protected]@merucabs.com Our rep will reach out soon. Regards, Team Meru
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+91 22 4422 4422
+91 22 4052 0100
128, IJMIMA, Raheja Metroplex, Malad (West), Mumbai, Maharashtra, India - 400064
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Totally agree. There are times when a driver is sleeping and you have to wake him up!
And in that state if he is to drive you to the airport, ofcourse he is rash.. May be the yare not rested or have ambitious targets.
Also, they have such a long queue on the IVR, I wonder when they have such a system in place why they can't tell that their cabs are busy and not available, they rather make you wait on the phone for 10 mins only to tell you "Sorry, all cabs are busy!"
They have less number of cabs and less number of telecallers! Boo!!!