[Resolved] Meru Cabs — Cab not available despite booking confirmation | |||
Hi, I had booked a MERU cab for taking my 1 yr 3 month ailing kid to her doctor at around 6 pm IST on 24APR2010. I was told that cab has been booked from my residence and shall be available to pick up @ 7.45 pm IST and you shall receive an SMS. However since I did not receive any sms until 7.25 pm i tried calling back from my mobile # which is registered in their system [protected] and to my surprise I found operator saying "no cabs are available and nothing can be done at that hour except, concerned department shall get back after 3 working days"...this is simply unacceptable after being told that cab has been booked - it is a breach of the consumer norms specially after having confirmed the pickup. I may understand if someone told me at the onset that no cabs are available - however after providing confirmation it is ridiculous. I would like to take this issue in the consumer forum for gross negligence because the reason I book this cab was for providing a safer enroute for my ailing kid and at last minute I was left with no other option but to seek public transport which was eventually very scary until we reached doctor. I would be more than thankful if someone guides me to take this issue further legally as unless these operators are not made aware of cusumer rights they shall continue to go scot free with such irresponsible statements like "concerned department shall get back after 3 working days". Regards, Danish Aga [protected]@yahoo.com Regards, Danish Z. Aga [protected] (Mumbai) Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Mar 21, 2015 Meru Cabs Customer Care's response Hi Danish, sorry for a delayed response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take corrective measures that may be required. It's our endeavour to provide timely and satisfactory service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. To report any incident in future, please share Booking ID/Mobile No along with the issue details at [protected]@merucabs.com Our rep will reach out soon. Regards, Team Meru
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 2 Comments | |||
Comments
The same thing has happened to me. i didnt receive any SMS 30 minutes prior to my schedule booking which was 12.00 noon. I called them and they said the booking is confirmed and cab details will be sent in another 10 minutes. At 11.50 i receive a call from Meru that the cab cannot reach you, we apologize. What does MERU 'Rely on Us' means. Poor customer service... Can someone tell me how can we take a strict action against them.
Siddharth
[protected]@rediffmail.com
Siddharth
[protected]@rediffmail.com
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Meru Cabs — cab not made available after booking
Respected Sir,My name is Hardarshdeep, A merchant navy officer.I booked a car from Meru Cabs for 7.20 am in the morning of 3rd feb 2010. The booking was done in the night of 2nd feb 2010. After repeated conformation I told the executive that I need a cab at 7.20 am sharp as he is an Armed Forces personnel (DOCTOR) and had to reach a certain place on time. Next morning no cab was there at 7.20am. Then we called the executive n they told the car is on the way. It was then 7.45 am till no car was there. After which the person has to finally leave on an auto. When a complaint was to be registered a lathargic explanation was given that with the mistake of executive the time was noted down as 1945pm. Sir dont u think am n pm sound way too much different. And action will be taken against that executive was assured. Well sir that doesnt help us in any ways I want answer to few questions:
Isnt it there responsibility to book the car rightly??
Who is responsible for the delay???
Why should we suffer because of it??
WHat about mental harrasment and monetary loss which we suffered???
henceforthe I will like to file an official complaint against meru cabs and request you to take necessary steps because this type of behaviour is not proffesional and also can make some one pay big in future