[Resolved] merucabs — No service after confirmation of booking

 
4 Reviews
India
 Anilkumar P.K.
I had booked a Meru taxi on 16/2/11 for going to Delhi Airport from Gurgaon on 17th Feb 2011 at 4:30am. On 17th morning I had received an sms from MERU with the taxi no DL1RY4156 & Drivers cell no. As the driver did not report on time i called up on his cell no. He didn't bother to answer my call even after several attempts. Then i called up Merucabs. After going thru IVR and holding for lot of time, I was answered by their executive. He informed me that the vehicle broke down and will not come and no alternate arrangement can be made. In this process I lost precious 30 minutes and another 15 minutes for arranging another taxi myself, thus missing my flight. Had I been told by MERUCABS their inability to serve on time I could catch the flight. This is a totally irresponsible behavior from meru. They informed me that they will not compensate for the losses I had incurred due to the above
Anilkumar P K

Complaint marked as Resolved 
Verified Support
Meru Cabs Customer Care's response, Mar 21, 2015
Hi Anil, sorry for a delayed response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take corrective measures that may be required. It's our endeavour to provide timely and satisfactory service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. To report any incident in future, please share Booking ID/Mobile No along with the issue details at [email protected] Our rep will reach out soon. Regards, Team Meru
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merucabs — today no one message me

sir.
my car nu is this MH-01JA5090,
mobile no-[protected],
today i'm iogin in 8'AM,
the coplaint is today in no one callsme on callcenter,
and i was very tension, call me urgent this number.
plz request sir
thank you

merucabs — CARELESS AND IRRESPONSIBLE BEHAVIOUR

I HAD BOOKED A MERU CAB ON MONDAY THE 1ST OF AUGUST AT 8.30 AM FROM MIRA ROAD TO ANDEHRI EAST FOR 11 AM THE SAME DAY , AND I WS TOLD THAT IT WILL BE THERE AT THE GIVEN ADDRESS AND U WILL GET A SMS WITH THE CAB DETAILS AT ON YOUR MOBILE BEFORE THE CAB REACHES U MEANS AT 10.40 AM (20MINUTES PRIOR) , BUT I CALLED THE CAR SERIVCE ON THE TOLL FREE NUM AT 10.45 AM TO ENQUIRE AND THE CALL CENTER GIRL WHO WAS RUDE TO ME DURING HER CONSERVATION WITH ME AND TOLD ME THAT THEIR IS NO CAR AVAILABLE FOR TODAY AND WE CANT DO ANYTHING FROM OUR SIDE , NOW LET ME TELL U ALL THAT A CAR SERVICE LIKE MERU DOES THIS AND THAT TO WITH ME WHO IS A REGULAR CUSTOMER OF THERE FLEET AND THEY ARE NOT BOTHERED TO EVEN INFORM ME , ABOUT THIS FOR WHICH I HAD TO SPEND RS 350 EXTRA TO GO FROM A OTHER CAB AS I HAD BOOKED IT MUCH IN ADVANCE , THEN WHT IS THE USE OF HAVING SUCH A SERVICE , I WNT A REFUND OF THE MONEY OR ELSE I AM GOING TO LAUNCH A SERIOUS COMPLAINT IN THE MEDIA AGAINST THIS IRRESPONSIBLE ATTITUDE AND CARLESS BEHAVIOUR OR MERUCABS
Sept 4th 2012.


I also for the second time had the displeasure of using this miserable company. Last time the driver just over charged me by some 200 rs.

This time the driver over charged me by 240.00 rs. He clocked 29.3 kilometers from CP the Vasundahra in GZD.
Not only he was not a bad driver but was rude. we have established he was dishonest as well as, on top of that he was discourteous.

How can a company that seems to have pride in their so called service have people like this in the organization. May be it starts at the top and filter all the down.

Shame on this kind of company.

Ramesh.

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    merucabs - No service after confirmation of booking