[Resolved]  Micromax — Poor service

As per your suggestion I send a mail to the Micromax regarding my problem.Mr Suresh Kumar from Micromax talked to me and told me that my cell phone will be repaired till today evening .This is not the solution of my problem.This is the third time when my cell phone got repaired.Just due to cell phone my business suffered a lot.please suggest me what should i do next.my complaint number is 521477

I bought a micromax phone model no. A63 on 03.02.14 . which is under warranty period . i have facing battery backup problem. The cell phone battery have finished within one and half hour time .So i went to authorised micromax service centre (M/S BEST TECH SERVICES SHOP NO. 123, FF, VASISHTA COMPLEX, SIKANDERPUR - 122002Mobile No. :0 Phone No. :[protected] Email : [protected]@mmxcheckpoint.com) dt 09.07.14 (time 4 pm). They denied to take my phone and said that we will not solve your problem . they does not have time . they said I could not get worse. So please do lookafter my problem and give me solution .

Regards
Ajay Sharma
+91 [protected]

I have purchased Micromax Canvas a 92 on October, 2013. On April I found that the some portion of the touch pad not working. Then I visit my nearest Servicing Center SPEEDNET @ AJMERA. they took one month to repair my mobile. After that I found that the ear phone jack is not working. Again I visit to the same servicing Center. They took 15 days to repair my mobile. Same day while charging I found that the mobile became hot and not charged. Again I visit to the same Servicing Centre. This time They repaired it same day. But I found that the mobile has a digital camera instead of 8 MP primary camera. on 25th June I have deposit my mobile to [protected]@AJMERA but still it is lying in the servicing Center. They are not sure when my mobile will be repaired. I have tried to contact Customer Care of MICROMAX but there is nobody to pick up my phone. I have complaid thrice to Micomax web site. BUt I did not get any positive responsive neither over phone nor e-mail.

Raj Hussain
Dibrugarh Assam
[protected]

I have purchased one canvas magnus phone on 10/4/2014 and on 11/07/2014 i got a problem in touch screen which was not working. after 7 days of follow up with customer service reply is parts not available. my complaint no is R1407FPUN10819632.
THIS HAS GIVEN ME A GOOD LESSON ALWAYS BUY PRODUCT FROM A REPUTED COMPANY.
because after visiting the service center i came to know I am not alone in the race many are still there ahead of me..
advise everyone not to buy micromax product they launch product with latest features but whats the fun when there is no back up support.
these phones are not worth for your money, time and usage...
amit
[protected]

really bad experience by using ur phone ... so much of poor service for cusatomers ... please contact me sir ... [protected]

really sir really bad experience with this using micromax ... so much poor service by u MICROMAX THIS HAS GIVEN ME A GOOD LESSON ALWAYS BUY PRODUCT FROM A REPUTED COMPANY.

I have yet not received my Micromax A117 which I have given for repair in the Pune service centre at court road, Pune on 18th August, 2014. At first they told me it will take about ten days. After ten days they told me it will take another week and so on again and again.I decided to be patient a waited for a week more and today I called and they are telling they have not yet received the parts yet and its almost a month since i gave my phone. I require that phone for many purposes and my spare phone is hardly a substitute for it. So either the service center is extremely laid back or I take it that the company DOES NOT CARE one bit about a customer and that your company is running in total chaos. your customer care number is equally USELESS, because each time I call, I waste rupees 3 just to press the numbers that I m told and in the end find that supposedly ALL YOUR PEOPLE ARE BUSY SERVING OTHER CUSTOMERS. I wonder how that is possible even though i try calling ALL THE TIME. Please find a solution to the problem because if this goes on then maybe you wont even give my phone back till after the end of the warranty period.And if that happens, your company will be going through a very hard time trying to compensate for my loss; that I will make sure of. So please do the needy AS SOON AS POSSIBLE. If you still need more SPOON FEEDING then I will give you the job sheet number and the service center's phone number. JOB sheet number: W[protected]. SERVICE CENTER PHONE NUMBER:[protected]. NO THANK YOU for YOUR TIME because it is a proving to be a total WASTE OF MY TIME. Regards, your dear customer.

i have submitted handset A177{[protected]} on 13/08/14 in the G-9 Narian Tower opp. police chowki Sanjay palace, Agra. In the set have a motherboard problem, he do nothing else & say its part are not available in the company. He say after 15 days your set are giving to u but he do not give me on 02/09/14. After 15 days i was went he say same words & what i do tell me.
when your are not give the service to the customer why open the service centre & open the company, close it now...

very bad company

very bad service in the india

Dear Sir, I am Rajkmar and I bought Micro max AE90 duet from snapdeal.com 1.5 months back. Now this phone has got some problems with its power on. Immediately I approached sodala (Jaipur ) Service Station of Micro max. I mentioned the problem I was facing with this phone. They assured me to sort out its problem 30- to 40 days.
Very very poor service. so much time taken by service cantre. my job sheet no. ( W[protected] ).
Mailing add.- mailme.[protected]@gmail.com. pls sort out problem immediately. 30 to 40 days time is a very long period.

pls repair mob as soon as possible

Dear Sir / Madam, I feel very much dejected and regret that i have purchase the mobile of Micromax A 106 .Job Sheet : W[protected]IMEI no: [protected]I am still awaiting the status of my complain. the complain number :[protected]
Please let me know the time duration within which the will be resolved.I have been rapidly tying communicate with you but no concrete solution provided.

Consequently
I requested Service center to provide me the logistics but was told that it is
not being sold from Service Center inspite of agreeing for payment.
No other Dealer is selling the said batter in Ahmedabad.


I
feel it is a deficiency on your part as customer is suffering after
purchasing the mobile of your company and not getting services inspite of
willing to may payment for the services.


I
hope my voice and problem is kept at a proper platform and will be resolved
without making any further communication.Please give me the time duration
within which the issue will resolved as it has been already 7days i am
co ordination with your local service station and your customer care
center Also give me the contact Details of your Representative for Gujarat State who can be responsible for customer problems. it's very disappointing that my phone is not working and i am facing huge professional loss.
I hope this would be my last conversation given my issue is resolved.Regards, Anant Jogi[protected]

I submitted my Micromax Canvas 4 (A210) in Delhi (M/S Rapid Communication Ganesh Nagar) service center, as its display went bad on 23rd Aug 2014. Job Sheet No : N[protected].
Service center initially advised that it will get repaired in 10-15 Days, but its almost 2 months and still the phone is not repaired. There were no phone calls or message received advising me the status of phone and neither do they pick calls. Whenever I visit the service center they give excuses and promise to get it repaired in 2-3 Days. I came to know that the Part is already being received since 30th Sept 2014, but I am really surprised that replacing the part is taking so much time ?
Kindly help to get my mobile phone returned back as soon as it can be.

I submitted my Micromax Canvas 4 (A210) in Delhi (M/S Rapid Communication Ganesh Nagar) service center, as its display went bad on 23rd Aug 2014.
Job Sheet No : N[protected].
Service center initially advised that it will get repaired in 10-15 Days, but its almost 2 months and still the phone is not repaired.
There were no phone calls or message received advising me the status of phone and neither do they pick calls.
Whenever I visit the service center they give excuses and promise to get it repaired in 2-3 Days.
I came to know that the Part is already being received since 30th Sept 2014, but I am really surprised that replacing the part is taking so much time ?

Kindly help to get my mobile phone returned back as soon as it can be.

Dear Sir/Madam,

With very bad experience of your service i want to state you that i bought a Micromax A091 mobile on August 1st 2014.from Manpreet Telecom, Delhi-110092.

But after use of few days i found that mobile has some problem and not working properly.I went to mobile shop, he suggested me to go to Micromax service center.
i went there and handed over the mobile.After few weeks i got my mobile back, but here i was astonished that again after using few days it got in worst condition and stopped working.

Again i had visited to service center on September 7th 2014.This time service center has submitted my phone and said that it would be sent to Micromax company for repair or replacement

But more than one month has gone i have yet not got my phone back.

i visited several time to crevice center but each time i got answer that you will get your mobile after few days.

My Job sheet No is as follows:-

Name-Radha Sharma
Job sheet No:[protected]

Phone details is as follows:-
Model No:A091
IMEI:[protected]

S-IMEI:[protected]

Its October, 3 Months gone but yet i have not used my phone properly.

I request you to plz look into the matter and revert back me with some solution.

I am so much frustrated with the service.

Looking forward for your support and help.

Thanks

Ms.Radha Sharma

I HAD BOOKED A MOBILE BATTERY AT MALAKPER(HYD) SERVICE CENTER. AFTER PASSING MORE THAN 10 DAYS ORDER IS NOT REACHED.

I had purchased a micromax canvas4 (A210)on 10/03/14 through flipcart.
After six months Power doesnot switch ON.So I have given the set for
local micromax service centre at Alleppy on 15/09/14 & they give job
sheet no.[protected]after 20 days give another job sheet no.
[protected] I have called them & service executive mr.kamalraj
[protected] many times they asked me to call after 15 days. Now even after
50 days neither I am getting any proper feedback nor my repaired
mobile.Now I am request you to replace this defective handset&
oblige..other wise I move to consumer court immediaely.

very very poor after sales service for micromax products

Dear sir
I have given my phoneMicromax(A-63) to service centreAyushi Elec. (Indore) for display touch screencalibration problem on 28/09/2014. And after almost 40 days passed they are still not able to repair & deliver my handset.

Job-sheet No. N[protected]
Date - 25/09/2014
Mobile - A63

Thanx
Regards - Dheeraj
Con. No. [protected]