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[Resolved]  Mineral Water / Cold Drinks — Asked to pay more than MRP

Respected Sir/ Madam,
I am a resident of Mulund - East. The Department Store owners ask for Rs. 2 extra on MRP of any cold beverages and Mineral Water Bottles giving a reason that we should pay for the electricity consumed for keeping the bottles chilled. This has become a practice among all the Store Owners serving Cold Beverages. Please look into the matter. I expect a reply from your end. Let me atleast know what are the other ways I can handle this problem.
Hope you will take some action against it as soon as possible.
Thanking You in Advance,

With Regards,
Shweta G.
Complaint marked as Resolved Aug 14, 2020
Complaint comments  6 CommentsShareTweet


retail shopkeepers in coimbatore — extra money for cooled water bottles

shopkeepers of almost every retail shops in coimbatore are compelling consurers to pay 2-3 rupees extra for cooled drinking water and drinks such as pepsi and and coke.

Extra charges on Cool drink from shopkeeprs — Extra charges on Cool drink from shopkeepers

Dear All,

This is common senario in mumbai, when we go for a cool drinks shopkeerer charges 1 or 2 rs extra on each bottol saying this is cooling charges on each bottel. Is any solution how we can restric these shopkeer to take extra money from our pocket.

Thanks and regards,


Water/soft drinks — Cost exceeding MRP

Dear Sir,
I have studies in my class X text book that all consumers have right to bargain on MRP and its the duty of provider to make the service or product available within the maximum retail price. But the case with railways vendors is totally different they sell water bottles with MRP's mark Rs 12 for Rs 15.Thus it is my request that please look into the matter.
Thanking you
Rohit Phanse
(future citizen of India)
Is your soft drink vendor taking you for a cool ride?
Simit Bhagat | TNN (Times of India - 8th May 2010)

Mumbai: How many times have you shelled out more than the MRP on a bottle of soft drink or milk as “cooling’’ charges? Well, if the answer is several times, you can take a cue from residents of Mumbai and Thane, who have lodged a complaint with the state legal metrology department (LMD) against shopkeepers who take consumers for a ride.
Going by the data compiled by the LMD, between April 2009 and March 2010, 53 cases were slapped on shopkeepers, who were found charging more than the Maximum Retail Price (MRP) on soft drink bottles. The department has also booked another 96 of them for “fleecing’’ people buying milk bottles and cartons.
The accused shopkeepers were found violating the Standards of Weights and Measures Rules, 1987. Under the rules, it is an offence to sell a packaged commodity at a rate higher than its MRP and removing any such information or label from the packet. However, the rule does not apply to packaged products sold at restaurants, where the product is served and hence attracts, service charges.
Ankush Dhanvijay, controller of LMD, says, “Many shopkeepers ask consumers to pay extra on cold drink bottles as cooling charges. But it is an offence to sell a packaged commodity, including cold drinks and milk bottles, at a price higher than their MRPs. As many people are not aware of the rules, the shopkeepers exploit them.’’
Bottling It Up
If you are overcharged, you can:
Lodge a complaint with the state LMD control room on [protected], [protected]
Post the bills to the controller of LMD with a mention of the date and time of purchase and the name of the shop. Address: Controller of Legal Metrology, Maharashtra State Mumbai, Free Press Journal Marg, Nariman Point, Mumbai-400021
Lodge an online complaint at
Check before buying:
Label on any packaged commodity, MRP
Name, address of manufacturer, packer
Standard name of the product, net weight, month of manufacturing, packaging, importing

Cold drinks and Water Bottles — Price charging more than MRP

There are two restaurants at the bypass in Tonk (Rajasthan). One is "Chandralok" and the other is just opposite it. Both of them charges more than MRP on cold drinks and water bottles saying that they are charging it for cooling them. I dont think there are any charges for cooling.
Yesterday only on back of Farah Icon Building on LalBagh Main Road, Bangalore a cold drink vendor asked me to pay Rs2 more than MRP as cooling charges for a 200ml slice(MRP9) at 3:45pm. I firmly deasserted his demand but observing that I am from delhi some locals gathered in support of the guy. He along with his servant and one other shop keeper were about to strike me for not paying another Rs2. His statement was "forget about the MRP, its not your delhi. You have to pay whatever we ask for". Finally as I didn't had Rs9 change, I threw 10Rs note at them and ran away. Didn't even had chance to make note of shopkeeper's name.

And what blueeyed says above is not practical. These vendors don't pay you receipts, so it can't be proven that you bought anything from them. Even if you get the cops to their shop they will simply decline that you purchased anything from them.

Government should quickly come out with a way to put such scoundrels at bay, especially when they turn violent to outsiders.

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