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Mobikwik.com — Mobile bill amount not paid to Airtel from debit the amount from my account

Dear sir/Mam.. I am using air-tel postpaid number as [protected] & [protected]. I have paid the bills for the month of December 2012 bills via mobikwik.com on 21-Jan-2013, At the time of payment they have debited the amount from mobikwik account and Generated the invoice for Successful transactions. They gave the transaction id as [protected] ( 350 rupees ) for [protected] Number and [protected] ( 250 rupees ) for [protected]. I thought the bills are paid successfully. But i got the bill for the month of Jan 2013 on 08-FEB-2013 as 673 for [protected] and 540 for [protected]. I have called to Customer care for checking the bill amount, and i came to know December month bills are not paid to air-tel. I have called mobikwik.com about this payment problem on Feb 12,They simply said payment failure from air-tel biller end so we will refund your money, I got the refund also, But air-tel puts 200 rupees as fine to me for unpaid bill. Mobikwik not informed to me about the failure transaction, After my complaint only they found those are failure transactions, If they found this failure transactions at the payment time itself, I don't have to pay the fine amount to Air-tel, Due to Mobikwik Carelessness, Now i am under the situation to pay fine amount of 200 to Air-tel. This is not my fault, So mobikwik should take responsible for the fine amount. Please do the needful to me.

Thank you
Vinoth Raj
[protected]
Complaint comments  17 CommentsShareTweet

Comments

Airtel — Non debit of Rs. 50/- per month to my mobile

I had purchased airtel sim under the scheme (under plan Rs. 299) for one year. Rs. 50/- was credited to my mobile everymonth. But for the past two months the amount has been debited to my mobile why? my mobile No. is [protected] I hope the same amount will be deposited to my mobile

Airtel — Amount debited in my mobile

Sir/Madem,
My mobile number is [protected], Airtel charge me totaly Rs 50/- in my A/c, when i call custmer care service(121) they told me that they were charged the amount for friends chatting purpose, but till the date i did not activate this scheme in my mobile way.and they told that some one chat using ur mobile way of chating at internet side number is 64611020, i dont accept this, so request u to d active this scheme and u should return to credit in my a/c sum of Rs 50/-, I[censored] do not return amt i will produce legal notice to u,
do the needful.

Regards

S.Alexander peter raj M.A.B.L
had purchased airtel sim under the scheme (under plan Rs. 299) for one year. Rs. 50/- was credited to my mobile everymonth. But for the past two months the amount has been debited to my mobile why? my mobile No. is [protected] I hope the same amount will be deposited to my mobile
Dear Consumer,

Please note that we had already credited your wallet with INR 200 on 20th February 2013 for the late fee incurred.
Kindly contact us if any further concern.


We Care,
Support Team
Mobikwik.com
Phone - +91 [protected]

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On 14 dec 2014 full talk time recharge of 150rs was not credited on mobile no. [protected].

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