[Resolved]  Mobile Service — Settlement /transfer of : Sim[protected] / [protected]-Harrasment by Bharti Customer Care

Attached below is the response I received after months of mail exchange and running back and forth to Airtel office.

Trust, this is ridiculous.

I now give up. I don't want to be a customer of M/s Airtel from now and like to surrender this connection from immediate effect, whose ownership lies on M/s ITC.

I request M/s Airtel to disconnect my connection from immediate effect and as I will not be responsible for any use being made from this SIM / number.

Please disconnect from immediate effect and any further continuation will be at M/s Airtel Enterprise risk and cost.



thanks & regards

Nishant kumar Garg
Mobile: +91-[protected]
[protected][protected][protected]-
"Go Green, Save trees, Please do not print this message unless necessary"
----- Forwarded by Nishant Kumar5/India/IBM on 26/11/2008 13:42 -----
Nishant Kumar5/India/IBM
24/11/2008 12:57
To
[protected]@airtel.in
cc
Bhawna.[protected]@airtel.in, harishvr.[protected]@airtelin, Jogendra1.[protected]@airtel.in, anupam.[protected]@airtel.in, jalote.[protected]@airtel.in
Subject
Fw: Sim[protected] / [protected]







Hi Bharti Team,

Still waiting for any action on this. Please . . . .

request you to streamline yr system and processes and take immediate action.

thanks & regards

Nishant kumar Garg
Mobile: +91-[protected]
[protected][protected][protected]-
"Go Green, Save trees, Please do not print this message unless necessary"
----- Forwarded by Nishant Kumar5/India/IBM on 24/11/2008 12:52 -----
Nishant Kumar5/India/IBM
20/11/2008 12:49
To
[protected]@airtel.in
cc
Bhawna.[protected]@airtel.in, harishvr.[protected]@airtelin, Jogendra1.[protected]@airtel.in
Subject
Fw: Sim[protected] / [protected]






Hi

I have submitted the documents twice along with the security deposit, while passing through the painful waiting of 2 hrs at the Airtel main office (latest documents submitted on 15th Nov.08, to customer executive Ms Maria, cell no. [protected]), but still waiting for the confirmation from Airtel team for transfer of No on my name.
Surprise, process can not become a bottle neck in providing services to customers. request for immediate attention.

What I need asap.,

1. Confirmation on mail (with some scan doc) that No is transferred on my name
2. Bills from 23 rd July 08 onwards (as my billing cycle is from 23 of every month), pl send the scan / soft copies of the same.
----As ITC is responsible for payments before 23rd July, I will pay the bills post 23rd July (without nay penalty).

thanks & regards

Nishant kumar Garg
Mobile: +91-[protected]
[protected][protected][protected]-
"Go Green, Save trees, Please do not print this message unless necessary"
----- Forwarded by Nishant Kumar5/India/IBM on 20/11/2008 12:36 -----
Nishant Kumar5/India/IBM
10/10/2008 11:11
To
[protected]@airtel.in
cc
Bhawna.[protected]@airtel.in
Subject
Re: Sim[protected] / [protected]






Thanx, i will be visiting your outlet today to deposit the required documents. Need help to direct your team to immediately transfer this/asap., as i will be travelling outside bangalore on Sunday, 12th Oct.

thanks & regards

Nishant kumar Garg
Mobile: +91-[protected]
[protected][protected][protected]-
"Go Green, Save trees, Please do not print this message unless necessary"


[protected]@airtel.in
Sent by: Bhawna.[protected]@airtel.in
10/10/2008 09:45
Please respond to
[protected]@airtel.in

To
Nishant Kumar5/India/[protected]@IBMIN
cc

Subject
Sim[protected] / [protected]








Dear Mr. Kumar,

Thank you for writing to Enterprise Services - Corporate.

We regret the inconvenience caused due to delay in replying to your mail.

With reference to your e-mail regarding transfer of connection, we would
request you to submit your all document at your nearest Airtel outlet for
us to enable further action on the same.

It is our privilege to have you as our valued customer & we look forward to
a long and fruitful association with you.

Assuring you the best of services.

Warm Regards

Bhawna Singh
Enterprise Services – Corporate.

PS: In case you require any further assistance, please

Ø Call the toll free number[protected], available only from your
Airtel mobile or Airtel fixed line connection, anywhere across India
Ø Call at[protected], in case you are not using an Airtel Connection
(not a toll free number)
Ø Mail us at [protected]@airtel.in
Ø Fax us at[protected]




-------- Wrote by Nishant Kumar5 (Nishant Kumar5 <[protected]@in.ibm.com>)
on 10/08/08 11:21:30 PM with subject : Fw: Sim[protected] /
[protected] --------



Hi,

As requested earlier, please put some customer executive to collect the
required documents (needed for transfering the no. on my name) at the below
mentioned address asap. I will be travelling outside on Sunday, requires
some associate to collect the same by Saturday, i.e., 11 th Oct 2008. I
will be available in the off (address mentioned below) during off hours.

thanks & regards

Nishant kumar Garg
IBM India Pvt. Ltd., Level 1, South Wing, SA1,
12 Banerghatta Road, Bangalore - 560 029
Mobile: +91-[protected]
[protected][protected][protected]-
"Go Green, Save trees, Please do not print this message unless necessary"
----- Forwarded by Nishant Kumar5/India/IBM on 08/10/2008 23:14 -----

Sharmila Nambiar
<Sharmila.[protected]@itc.in>
To
22/09/2008 11:24 [protected]@airtel.in,
harishvr.[protected]@airtel.
in,
Jogendra1.[protected]@airtel.
in
cc
Bhuvaneshwari Rajesh
<Bhuvaneshwari.[protected]@i
tc.in>, Nishant
Kumar5/India/[protected]@IBMIN,
Ravi Chandran
<Ravi.[protected]@itc.in>
Subject
Re: Sim
[protected] /
[protected]












Dear Team,

Please find attached the NOC from ITC Limited as well as the payment
details as of 22nd July 2008.



Thanks & Regards,
     Sharmila





Sharmila
Nambiar/C
PO/ITD/IT To
C [protected]@airtel.in
cc
09/22/200 Bhuvaneshwari Rajesh
8 09:45 <Bhuvaneshwari.[protected]@itc.in>,
AM harishvr.[protected]@airtel.in,
Jogendra1.[protected]@airtel.in, [protected]@in.ibm.com,
Ravi Chandran <Ravi.[protected]@itc.in>
Subject
Re: Sim[protected] / [protected]Link











Thank you for your response.
I will get NOC done and scan it and send it. The rest of the documents will
be provided by Mr.Nishant Kumar.

Thanks & Regards,
     Sharmila





enterprise
@Airtel.in
Sent by: To
Jogendra1. Sharmila Nambiar <Sharmila.[protected]@itc.in>
[protected]@airt cc
el.in Ravi Chandran <Ravi.[protected]@itc.in>,
[protected]@in.ibm.com, Bhuvaneshwari Rajesh
09/22/2008 <Bhuvaneshwari.[protected]@itc.in>,
09:11 AM harishvr.[protected]@airtel.in
Subject
Sim[protected] / [protected]
Please
respond
to
Enterpr
[protected]@air
tel.in











Dear Ms. Nambiar,

Thank you for writing to Enterprise Services - Corporate.

We regret the inconvenience caused due to delay in replying to your mail.

With reference to your e-mail, we would like to inform you that for the
transfer of a mobile number [protected], we need a set of documents and some
formalities to be completed. Please find details on these sets of documents
and formalities to be completed for your reference as mentioned below:

We would like to inform you that the below mentioned request has been
registered, your reference number for the same is 18458435.

(See attached file: Transfer to Ind Document.doc)

Please keep this letter with you for your reference in case of any transfer
request to Airtel.

Sl No|Requirements Scenario     |Company to |Company to |Individual
|Individual
    |                            |Company    |Individual |to Company
|to
    |                            |           |           |
|Individual
-----+[protected]--------+[protected]+[protected]+[protected]+[protected]

1    |Subscriber Enrolment form
|A          |A          |A          |A