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[Resolved]  Moserbaer Home Video — No Proper response from Moserbaer

Dear Sir,

Me too face similar problem from Blue Dart.
Till now no response from Moserbaer and from Blue dart for order No. W061015/43695 and Airway Bill No. [protected]. When I check in Blue dart website "No records found".


http://www.moserbaerhomevideo.com/viewpreviousorder.php#9211


Receipt Order No. Order Date Airway Bill No. Shipping Date Amount View Status
9211 W061015/43695 Mon, Oct 26, 2009 [protected] Wed, Oct 28, 2009 Rs. 112/- View Shipped

I receive the below mails regarding order confirmation.


from www.moserbaerhomevideo.com <[protected]@moserbaerhomevideo.com>
to [protected]@gmail.com
date Mon, Oct 26, 2009 at 6:13 AM
subject Purchase receipt for order No. W061015/43695

Dear Mr. Vineeth S,

Thank you for purchasing the following video titles from moserbaerhomevideo.com.

Purchase Details
Receipt No: 9211
Order No: W061015/43695
Order Date: Monday, 26th October 2009 6.13 AM
Title Item Code Language Price (Rs.) Qty Total (Rs.)
Sakthi (VCD) VTAF0018 Tamil 28 1 28
Priyam (VCD) VTAF0139 Tamil 28 1 28
Cooli (VCD) VTAF0178 Tamil 28 1 28
Subtotal: Rs. 84
ICICI Bank 20% Discount: Rs. 17
Handling and Shipping Charges: Rs.45
Total Amount: Rs. 112


Shipping Details Billing Details
Name: Mr. Vineeth S Name: Mr. Vineeth S
Address: 169/189, K.R.R. Nagar, 7th Street, Theni. Address: 169/189, K.R.R. Nagar, 7th Street, Theni.
State: Tamil Nadu State: Tamil Nadu
City: Theni City: Theni
Zip Code: 625531 Zip Code: 625531
Mobile No: [protected] Mobile No: [protected]
Phone No: [protected] Phone No: [protected]



This is your order receipt. Please refer to this e-mail for all future reference related to this order. We will inform you of dispatching your order via e-mail.

Delivery Time:We will take 7 working days to deliver, for all payment gateway approved orders.

Thank you for shopping with us!
www.moserbaerhomevideo.com


from www.moserbaerhomevideo.com <[protected]@moserbaerhomevideo.com>
to [protected]@gmail.com
date Wed, Oct 28, 2009 at 12:33 PM
subject Your order no W061015/43695 has been dispatched and Surat Diamonds Gift Voucher details inside


Dear Mr. Vineeth S,

Thank you for purchasing the following video titles from moserbaerhomevideo.com.

Purchase Details
Receipt No: 9211
Order No: W061015/43695
Order Date: Monday, 26th October 2009 6.13 AM
Title Item Code Language Price (Rs.) Qty Total (Rs.)
Cooli (VCD) VTAF0178 Tamil 28 1 28
Priyam (VCD) VTAF0139 Tamil 28 1 28
Sakthi (VCD) VTAF0018 Tamil 28 1 28
Subtotal: Rs. 84
Discount Rs. 17
Handling and Shipping Charges: Rs.45
Total Amount: Rs. 112


Shipping Details Billing Details
Name: Mr. Vineeth S Name: Mr. Vineeth S
Address: 169/189, K.R.R. Nagar, 7th Street, Theni. Address: 169/189, K.R.R. Nagar, 7th Street, Theni.
State: Tamil Nadu State: Tamil Nadu
City: Theni City: Theni
Zip Code: 625531 Zip Code: 625531
Mobile No: [protected] Mobile No: [protected]
Phone No: [protected] Phone No: [protected]

Exclusive Surat Diamonds Offer

Your Rs 4,999 discount e-coupon number (Promotional Code) is SDMSB4338123.Visit http://www.suratdiamond.com/greatoffers to avail this discount for online purchasing. e-coupon validity is only till 6 months.
Rs 4,999 discount on Diamond from Rs 8000 onwards.
Your order will be dispatched Today, Wednesday, 28th October 2009 12.33 PM via courier no: [protected], courier name :Blue Dart.

Thank you for shopping with us!
www.moserbaerhomevideo.com


from [protected]@ccavenue.com
reply-to [protected]@ccavenue.com
to [protected]@gmail.com
date Mon, Oct 26, 2009 at 6:14 AM
subject Order No.W061015/43695 from CCAvenue
Dear Customer,

Thank you for your order from http://www.moserbaerhomevideo.com

For your convenience, we have included a copy of your order below.
Please Note :- The charge will appear on your credit card / Account statement as 'ccavenue.com/charge'

If you have a question about your order status, you can contact the seller directly by
e-mail at : anuja.[protected]@moserbaer.in.

ORDER DETAILS:
Merchant Site URL : http://www.moserbaerhomevideo.com
Order Number: W061015/43695 Order Received: Oct 26, 2009
Total Amount : INR (Indian Rupees) 112.00
ICICI Bank Debit Card Holder : Mr. Vineeth S
Billing Address : (As entered by the Customer)
169/189, K.R.R. Nagar, 7th Street, Theni.
Theni Tamil Nadu
625531 India
Customer's Phone Number : [protected]
Customer's E-mail ID : [protected]@gmail.com
Customer's IP Address : 117.199.133.167

Recipient's Name : Mr. Vineeth S

Shipping Address :
169/189, K.R.R. Nagar, 7th Street, Theni.
Theni Tamil Nadu
625531 India

Recipient's Phone Number :
[protected]

Special Instructions :

Regards,
CCAvenue Customer Service
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments  2 CommentsShareTweet

Comments

O My God!! This is unbeleivable!!! The same thing is happening with me!!!
I had placed order on 29th of June from Moserbaer homevideo and I got the same confirmnation e-mail notifying that the consignment will be delivered within 7 working days by BLUE DART courier, airway bill no. [protected].
When the consigment failed to be delivered after 7 days I tracked the Blue dart website, but it gave the result- "NO RECORDS FOUND"!!!

I have been frantically contacting the Moserbaer call centre and by e-mail also to one Anuja Srinivasan, anuja.[protected]@moserbaer.in

She replied to my e-mail. after a reminder. that BLUE DART DOES NOT SERVE the area where I have asked to deliver (Imphal, Manipur state) and whether can they deliver at my Delhi address! This is simply some lame excuse/ reasoning, and I had replied to her giving the complete address and phone number of the Blue Dart main office located in the heart of Imphal:

BLUE DART COURIER SERVICE
HOTEL NIRMALA BUILDING,
MAHATMA GANDHI AVENUE, IMPHAL-795001.

Phone:[protected],[protected].
(Blue Dart-godown:[protected],[protected].

Can someone suggest how should I proceed now?

- Dr. Lunalisa
New Delhi

IDEOS — no status

I have ordered for a IDEOS mobile on 16/05 and it was said it will be delivered on 19/05/2011, just called you customer care and found that the product has not been shipped yet. Raised a Case no 6439378 for this, Can you please get me a correct status of my order?

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