[Resolved]  Motorola Mobile — Replacement of panel/proper service

Motorola Mobile — service concerns

I have Submitted my phone to the customer care center at Raj Nagar, Ghaziabad on complaint of a faulty keypad on 24th July. I have the phone warranty till 4th September. I got the phone back on 23rd August after service, which is precisely 1 month. Even after the service, I have found that the keypad is not working. I am sorry to say that out of 12 warranty months my phone has been in the service center for almost 1/3rd of the period. Please kindly advise me in the situation.

Motorola Mobile — Defective new Montorola Mobile

From: VINOD SAXENA <[protected]@yahoo.com>
Subject: Fw: Re: Defective Motorola Mobile A-1200
To: [protected]@gmail.com
Cc: [protected]@motorola.com
Date: Friday, October 10, 2008, 10:43 AM

Dear Sir, As per your teliphonic advise the set was redeposited in your service centre in the last week of septemer. You have called me on teliphone on 8/10/08 for intimating the the new work order no. On checking of the customer receipt I was suprised to note that a copy of old work order no was handedover to me by service cetre staff Miss Ruchi intead of issuing a fresh work order. This is a act of befooling the customer.You are requested to kindly look into the matter and intimate me accordingly. The set is lying in your service centre. The old work order no isDU/MO/08/01741 dated 11/08/2008.

--- On Sat, 10/4/08, VINOD SAXENA <[protected]@yahoo.com> wrote:

From: VINOD SAXENA <[protected]@yahoo.com>
Subject: Fw: Re: Defective Motorola Mobile A-1200
To: "Abhisekh Motorola" <[protected]@gmail.com>
Cc: [protected]@motorola.com
Date: Saturday, October 4, 2008, 10:59 AM

Dear Sirs Regretted that I have not received any response from you till date. You are requested to expedite the matter. V K saxena

--- On Tue, 9/23/08, VINOD SAXENA <[protected]@yahoo.com> wrote:

From: VINOD SAXENA <[protected]@yahoo.com>
Subject: Re: Defective Motorola Mobile A-1200
To: [protected]@yahoo.com
Cc: [protected]@motorola.com
Date: Tuesday, September 23, 2008, 10:20 AM

Mr AbhisekhMontorola India Pvt Ltd Dear Sir, Kindlly refer to my request dated 10/09/2008 rgarding defective montorola A-1200 which is lying with me unused since date of purchase. It has caused to me alot of mental and physical stress.It is rgretted that you have not cared to reply my letter till date. Your scincerely, V K Saxena Dated 23/09/08

--- On Fri, 9/12/08, VINOD SAXENA <[protected]@yahoo.com> wrote:

From: VINOD SAXENA <[protected]@yahoo.com>
Subject: Defective Motorola Mobile A-1200
To: [protected]@gmail.com
Date: Friday, September 12, 2008, 10:23 AM

To

Mr Abhishek

Motorola India Pvt. Ltd.



I purchased a moto A1200 Cell phone on 18/05 2008.Here my bad luck starts.

1) Battery of the set did not work. Naturally I had to go your service centre. They replaced the battery.

2) The touch screen of the cell got defective in the month of 07/08. I approached the service centre & deposited it for repair. After my vigorous pursuance they repaired it & returned to me after few days. WO no Du/MO/08/01544 dated 28/07/08 . Control No 1050056.

3) Again its touch screen got defective in the month of august 08. Again I submitted for repair on11/08/08 at your Dehradun service centre vide work order no DU/MO/08/01741. After a great pursuance I got the set from repairing centre, after your intervention, duly repaired on 02/09/08 (after 20 days) but of no use.

4) It again got defective. I am unable to dial any number from it.



The matter is narrated to you on Phone no [protected], today on 10/09/08 . I am a retired senior citizen & unable run again & again to your service centre. As such you are requested to kindly get this defective set replaced immediately failing which I shall be bound to take the shelter of court of law.

You shall also be responsible for emergency to me, if any, arises because it is always out o[censored]se since I purchased it







Yours Sincerely





V K Saxena Dated 10/09/08

292, Bhoor Gaun Road

Panditwari Phase-II

Dehradun-248007

Ph [protected]

Motorola — NOT REPLACING MY MOBILE

Sir/madam,
I had puchased Motorokr EM30 on 24th oct 2008, from MOBILE STORE (GREAT INDIA PLACE, NOIDA). Since then I have encountered some minor problems like phone hanging, slow audio(volume), slow processing etc. but one day i switched it off and and after many attempts it did not get on. I then submit it to the nearby service center (AMBE ELECTRONICS, J-40, SECTOR-18, NOIDA) on 31st march'09. They retuned the handset on 10th april'09. Minutes after receiving the handset I observed a new problem. When the handset was put on charging, within 2-3 minutes it prompted BATTERY FULLY CHARGED, and with the use of mobile for 5-6 minutes, battery got fully dicharged.
Then I again visited the same service center on 13th april'09, and these people suggested for battery change. They replace the battery with a new one and delivered it on next day i.e. 14th april'09. With new battery also, the same problem occured(i.e. fully charged battery in 2-3 minutes and then its full discharging with 5-6 minutes o[censored]sing). I then again visited the same service center on 21 april'09, and after an hour of checking they asked to change its MOTHER BOARD. I deposited my handset along with battery. They returned both things on 9th May'09 assuring no problem. And told me that their was some voltage problem in the battery, even with the new one(and mind it not the mother board problem) and replaced the battery again. But the status was same as ever, the problem was not sorted. They have not resolved the charging problem even after 20 days(approx.) Within this period (b/w 21 April-9th May), I contact MOTOROLA SUPPORT CENTER (on 23rd APril)
and asked for "PHONE REPLACEMENT" as I haved faced numerous problem within a short tenure of its purchasing. They provided me a complaint number i.e.[protected].
Now I donot want to deposit my handset again as I don't think this people have enough technical knowledge about phone repairing neither do I have time.. I now not only want my handset to be replaced but also compensation from them. I was emotionally attached to this phone as it was my birthday gift from my dad.
I would also like to mention here that each visit costs me Rs. 60/- and class bunking as they close their center before my normal returning time from college. I am really mentally harrased and frustated.
Thanx for reading such a long letter. Kindly acknowledge. And would like thank you, you people are doing a great job. Keep the good the work going.
MONIKA JAIN
PHONE NO. [protected], [protected].
ADDRESS- M-124, SECTOR-12, NOIDA.

Motorola Mobile — plz deactivate text based services bcos its of no use or its just simply charging money for nothing

plz deactivate my wap text based service my brother unintentionally had subscribed for it so kindly try refund bcos already 35 rupees deducted for nothing plz do consider and deactivate the money munching wap text service immediately. thanking u kalyan +91- [protected]

Motorola — replacement of mobile phone

Dear Sir/Mdm
i had purches a motorola phone model V6,Dateof purches[protected],IMEI No-356883/01/008132/0.after two month my phone is creat problums.i given to my mobile in motorola service center at three times but service center is not able to repaier my mobile successfuly.Regarding this problum i spok to motorola company continew but he is not revert any answer and not listen my complen.so i want to my mobile replace from motorola company.
Request you to kindly do needfull.

Thanks & Regards
Mohsin

Motorola Mobile — servicing charges charged by Service center is more than the price of new mobile

Hi,
I have purchase motorola E6 mobile. That handset damaged. I have also deposited my cell to the authorised service center of Motorola at Mulund named Bell-nTell services. One thing i found first time in life that the sevice charges are quite high than the cost of mobile purchased wich is Rs.7000/- .I have purchased this handset in Rs.6950/-. Just horrible. They have already took a service charge.
Its would be a better if i go for new one & definately will not buy Motorola & and wish suggest to buy motorola henceforth.
Regards, Suhas ( [protected]@rediffmail.com)

Motorola — MOBILE IS WITH COMPANY FOR LAST 3 MONTH

Respected Sir,

I Mr Subhash Bhuliram Dhobi have submitted mobile handset in motorola service centre in the month of August 2010 for the problem of display not working after a month i have contact with service centre they told that they are going to replace my handset and giving me a new as they do'nt have parts available, but now it November ending yet i have not recevied my handset , from last 3 month month i am contacting customer care of Motorola they are not having specific detail of my handset i am facing lot of problem whenever i call they give assurance with a week time problem will solve but problem is same as 3 month before.Please Sir help me as mobile is under warranty period.
with regards
Subhash .B.Dhobi
[protected]

Hai Sir im Midhun shankar From tamilnadu, .. im having a motorola milestone XT720 mobile, .. i got this mobile before 4 months in chennai, .. From the purchased date to till i have a much more network problems (if i reached any one roaming network my mobile losts network contact so i have to search my networks manually often even if i reached my hometown i have to do the same procedure like search my networks manually, ..) So that i changed 3 more sim card to check about my mobile but my mobile do the same problem, ... what to do ?, ... and my e-mail id is [protected]@gmail.com and my contact number is [protected]

Motorola — mobile service

Work order no:-ML/MO/11/00486

I deposited my handset,serial no L32ANW288Z,model:- sterling EX115/IMEI [protected] on dated 1/8/2011 at radington india ltd (authoriserd srvice centre)mulund office.i have registered my complaint vide no[protected] to the motorola customer care.after 4 days customer care is not in position to update me on my registered complaint.there service centre is saying that mobile is dead because of sticky liquide and not because of water... my handset is in warrnty period,but company is denying to provide service...they are demanding for repair charges

Please update my status on urgent basis.

i must requ everone not to buy any Motorola set...there is no good service center in India, , , , they r cheater, , , & i[censored] lodge any complain u just get a list of names of their service but they don't get any cell of motorola company 4 servicing & consumers r harrased great cheater company...

Display Issue

Moto E Mobile Phone cost is Rs.6999 only But The display Cost is Rs.7393. The service is very worst.Aug 14th is gave the service centre. But still i didn't get the product. He gave the duration only 15 days.