Mp BSNL — non receipt of telephone bill for august 10 to be paid in sept 2010 phone no[protected]

sir my name is habib khan, i live in gandhisagar in bhanpura dist-mandsour ia have not access GPRS facility because your net server become dead a long time. i had been complaint your customer care center .but i have not result at that time. my phone no.[protected]. please sit solve my complaint