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[Resolved]  M/S,Raj Group, Varanasi — Poor service & harassment

Dear Sir,

Sub: Complaints against your dealer M/S, Raj Group, Tahsil Pindra, Dist.Varanasi.

We are very regretfully inform you that we have purchase a LOGAN/DLX/BLACK/55, bearing Engine No. D007440, Chasis No.ZG16656, dated: 22/02/2008 from the said dealer.
1- Since purchase of this Car we firstly faced a dangerous problem when we were on the way to Aligarh, the right front wheel drum got bentup, luckly no serious matter has taken place. We made a complaint but the said dealer people were not ready to accept but when we insisted toomuch only then same wheel drum was changed.We do not believe in making complaints but we are still facing problem in the same wheel Drum, wheel drum hitup very much and carbon starts coming-out as and when we go on drive.
2- Secondly, after six month purchase of this Car, we got problem in AC, we complained three times only then our car AC is repaired dated: 13/06/09 on payment while our car is still under warranty period .As a matter of facts, we use to go for services from 60 KM after getting appointment, but after reaching there if staff says, we do not have Filter, Mobil oil etc. What we have feeling about your company and dealers. Job card is being Attached above for your ready reference.
3- To bring the right side back mirror, You will surprised to know that this dealer staff noted for right side back mirror six month ago which is not yet availabled to us.
4- Plastic coating for safety of original colour done by the same dealer staff on payment for two time coating with in one year but when we went for final coating within one year, they replied no problem, you come next time, even our repeated request, they said your time is over, so we can not carryout final coating.

Keeping in view of above facts, we finally decided to inform you, letus see your action otherwise we will file a sue in District Consumer Forum. We are compelled to think neither buy any Mahindra vehicle in future nor advise to anybody bymistake.

With best regards,

Sincerely yours,

Smt. Rizwana Shabnam
Car Owner
Chauri Road, Bhadohi
Mobile No. [protected]
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Aug 14, 2020
Complaint marked as Resolved 
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