[Resolved]  MSRTC Bus Service — MSRTC Bus not stopped at authorized bus stop

Address:

Nashik, Maharashtra

With great regret undersigned wish to bring following incident and expect action at your end.

Myself, SHAILESH SHENDE Ticket Number[protected], Transaction ID- MHCC[protected], Seat No.- 30 and my colleague Mr. LOKESH PRASAD SOTI Ticket Number[protected], Transaction ID- MHCC[protected], Seat No.- 28 had booked MSRTC E-Reservation Ticket online for journey from NASIK CBS to SHIVAJI NAGAR PUNE on 23-09-12 at 22-30 Hrs.

Due to traffic jam, it was not possible for undersigned to reach NASIK CBS on time, hence informed my colleage Mr Lokesh Prasad Soti who was at NASIK CBS and boarded the bus, to request Bus Driver and Conductor that myself will board the bus from Dwarka Stop instead of NASIK CBS due to jam.He requested the same to Bus Driver and Conductor but they were very reluctant to agree. After repeated requested they anyhow agreed.

I reached Dwarka Stop - The authorized Bus Stop Opposite to Petrol Pump, at around 10-20 PM well before the time and waited there for Bus to arrive from CBS. All other buses came and stopped there however the bus in which I have to board came there and without stoppage went forward very speadly overtaking other buses stopped at the Dwarka Stop. I tried to stop the bus but it went straight without notice. My colleage who was inside the bus was also asking the Conductor to stop at Dwarka stop and see for me, but Driver as well as Conductor was not in the mood to listen.

Moreover, my mobile phone was switched off due to phones battery got drained and I was not able to communicate to my colleage inside the bus.I was managing to call by borrowing the mobile phone of someothers.

Later it came to know that bus was stopped at location somewhere after Dwarka hotel for a moment, the location and bus I was not able to identified.

Further it came to know that bus is at Nasik Road stop, I asked my colleage to request Driver and Conductor to wait for a moment I am on the way to Nasik Road and can catch the bus in short time. He requested, but Driver and Conductor not agreed and left for Pune with
my Seat No. 30 vacant.

At Nasik Road I was alone, there were no other buses. All MSRTC buses were already fully booked.

Here I feel important to inform that myself and my colleague are responsible officers of Hindustan Aeronautics Limited Nasik and where on the official tour to Pune. I along with my colleague had to attend the official meeting at Pune in morning 24-09-12 anyhow.

I somehow manage to seet in Drivers cabin of overcrowded private bus and anyhow complete the horrible jouney of my lifetime from Nasik to Pune with lot of mentle and physical stress.

In view of the above, it is kindly requested to please take proper action against the defaulters and address the following

issues-

1. Refund of my ticket fare Rs. 255.20.

2. Action against Driver and Conductor for not stopping the bus at authorized bus stop.

3. Explaination in writing why bus was not stopeed at authorized stop and stopped somewhere else for which passengers are not

knowing.

4. Compensetion for all the uncomfort experience to undersigned.

Expect quick response.


Regards,

SHAILESH SHENDE
Type IV-B-125
HAL Township,
Ojhar MiG,
Nasik- 422 207
Phone[protected]
Mobile- [protected]